Information Technology Professional

Network Engineering, Systems Administration, Project Management, Team Leadership & Training

Forward - looking, solution-focused IT professional leveraging a broad technical skill set and track record of driving network design and enhancement initiatives in startup, high-growth, and large established organizations. Demonstrated success delivering network and system enhancements that improve operational efficiency and network performance, reduce costs, enhance network security and disaster recovery processes, cut energy consumption, and sustain business goals. Sought out for outstanding technical, team leadership, and problem-solving skills. Core competencies include:

• Network / Infrastructure Enhancement
• Network / System Performance Monitoring
• System Design, Implementation & Support
• Internal / External Customer Support
• Disaster Recovery Planning
• Technical Documentation
• New Technology Evaluation & Implementation
• Network Security Solutions
• Technical Troubleshooting & Problem Resolution
• Process / System Automation

Professional Experience

Confidential.

Network Engineer/Systems Administrator

Performed various jobs as sub-contractor, including Cisco PIX installation, troubleshooting several issues with servers including Veritas BackupExec installation failure, drive mapping issues, GPO troubleshooting, Cisco 1841 switch installation, re-arranging rack components, and several printing issues with PCs all located at the IAMS imaging clinic located at the NC State Vet school.

Confidential. - Raleigh, NC

Network Engineer/Systems Administrator

• Managed all aspects of networking services for large commercial real estate investment trust with 1,000 employees across 11 sites throughout the southeastern US. Troubleshot complex network issues and assisted and mentored 3-member helpdesk team with complicated desktop issues. Monitored network security and intrusion attempts and proactively identified and remedied single-point-of-failures. Acted as project manager on small- and large-scale technology projects.
• - Network Design & Enhancement -
• Initiated and implemented a re-design of the company’s email infrastructure (12 Exchange 5.5 servers and 1,000 mailboxes across 6 southeastern states) into a single, enterprise Exchange 2003 server with Active Directory services that reduced administrative burden, increased messaging efficiency, and created a lower yearly total cost of ownership.
• Continuously enhanced network design and implemented new technologies to accommodate extreme growth and expansion into new markets and regions — expanded network from one server supporting 200 users in 3 remote offices to 60+ servers and an IBM AS-400 mainframe supporting 1,000 users in 15 remote offices within 6 years.
• Reduced energy consumption and data center footprint by migrating 5 older production servers to a virtual environment using VMWare ESX.
• Efficiently researched, evaluated, and implemented new hardware and software which offered alternative solutions and enhancements to existing systems.
• - Technical Project Management & Team Leadership -
• Managed project to deliver instant messaging and PC conferencing capabilities — designed and implemented Microsoft Live Communication Server 2003 and Office Communicator on each client and performed later migrations to OCS 2005 and 2007.
• Designed, implemented and maintained a BigFix 6.0 infrastructure using the Security Configuration and Vulnerability Management module. Mentored Helpdesk in security patch deployment and used BigFix reporting during annual security audits.
• Team lead on security measures, implementing network security software and hardware sensors that provided a secure network environment and maintained a 100% success rate of blocking network intrusion attempts, including annual network penetration testing of a hired professional hacker.
• Managed project to implement Cisco IP phone system for 50-employee Atlanta office with no disruption to office operations — designed system and scheduled and coordinated implementation, leading a 2-member implementation team to roll out system in one weekend.
• - Technical Support & Disaster Recovery Planning -
• Delivered 27x7 network support, working around the clock with support resources to resolve critical production outages.
• Managed Exchange server with zero outages over a 6-year period, proactively resolving issues to ensure no problems with message latency and delivery.
• Took initiative to replace outdated backup software with modern imaging technology that eliminated manual backup tapes and significantly improved the efficiency and execution of disaster recovery exercises.
• Administered and maintained an enterprise Blackberry 4.0 server infrastructure with 200 Blackberry devices.

Confidential. - Raleigh, NC

Network Engineer/Systems Administrator

• Managed all aspects of computer technology for this 200-employee, 5-site hazardous waste management firm. Performed technical troubleshooting, network administration, and database management and delivered LAN support for all desktops, printers, servers, and switches. Supervised 2 computer drafting employees and reported directly to the president.

Hardware: HP/Compaq Proliant/Prosignia (7,000, 6,000, 2500, 1600, 1800, 850, 800, 200, 380), Compaq Deskpro, Dell Dimension Desktop Series, Dell Latitude - Laptop Series, Cisco Routers/Switches (PIX, 2500, 1900, 3640, 2950,4006, 6009, VG 200, VG 248), Cannon Color Copiers, Xerox, IBM/ISS G4004, IBM AS-400