Profile of Experience

• VMware
• Microsoft Hyper-V
• EMC
• NetApp
• Disaster Recovery
• Software: Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of PC setup and installation, Dell, HP, IBM,Win7
• Experienced in Windows 2003&2008 Server, Windows XP
• Backup programs: BrightStor
• Monitoring Tools: Autosys, BMC, Foglight
• IBM hardware servers

Professional Experience

• Takes ownership of client issues, ensuring appropriate parties are engaged for timely resolution
• Make sure customers acknowledges quickly to those needs with a specific action
• Makes frequent positive decisions when asked by my Management
• Understands and communicates the need for working and conducting business in a team environment
• Supports team members during high-pressure or frustrating situations.
• Contributes to team efforts, encourages others to participate in new tasks.
• Understands what it is to be a leader.

Confidential, Atlanta 2007-Present System Administrator

• Virtualization with Hyper-V and VMware
• Implementation and Administration
• NetApp, EMC Storage
• Manage and configure Storage
• Windows 2003 and 2008Server
• Configure and Build Database servers
• Cluster 2005 Setup using Failover Cluster Services.
• Setupand manage serversusingmonitoring tools
• Work on an on-call rotation
• Ensure changes are in accordance with appropriate operating procedures.
• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy.
• SetupWSUSusing GOP's
• Familiarity with Intel-compatible hardware
• Ability to maintain a reliable and methodical approach to support and documentation
• Solid understanding of networking fundamentals
• Ability to learn new material quickly
• Windows 2003 Active Directory
• Cable management
• Independent worker and self-starter
• Open and perform change controls
• Configuring V-Lan in a Virtual environment
• Involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation
• Performs incident resolution, problem determination and root cause analysis in accordance with SLA.
• Adding persistent routes
• Install Anti-Virus Client and Agent
• Ensured that projects are delivered on time and meet quality expectations
• Troubleshoot and manage backupserver issues
• Work proactively in identifying and consolidating critical infrastructure information in an accurate and efficient manner

Confidential, Atlanta 2006-2007 Data Center Technician (Server Build)

• Traveled from Atlanta Ga. to Houston TX. To cross-train new members of the Server Build Team on data center standards.
• Build rack mountable servers-Power Edge, Proliant, server
• Build Cat5 network cable: straight through, crossover and gigabit
• Build, assemble, upgrade, and configure server hardware to include Operating System installation, rack preparation and network configuration
• Install Hubs, KVM monitors.
• Spec server hardware to meet requirements as outlined by customer needs
• Installed over 500 HP racks.
• Configuration builds, racking, stacking and network cablings of all Data Center equipment
• Physical access Cable management
• Worked directly with site Manager.
• Point of contact for HP for any issues
• Rack and install HP Unix Itanium/PA Risc hardware, connect

Confidential. New York, NY 2000-2006 Data Center Supervisor / Engineer

• Functioned as Lead Operator supporting 24/7 data center Operations.
• Manage over 18 full time employees.
• Point of contact for 3 Shifts for any severity issues
• Staff realignment /reorganization - including work schedules changes
• Administer staff development/performance evaluations
• Opsware to install patches on servers remotely.
• Used Opsware to test patches
• Part of the server build team, Build Server for JPMorganChase, Servers included, IBM, Dell, HP.
• Install and configure servers using a build CD
• Manage backup media to/from off-site vendor for disaster recovery needs
• Responsible for providing support of disaster recovery test environment
• Configuration builds, racking, stacking and network cablings of all Data Center equipment
• Responsible for On-site Operations Management for over 8000 AIX , Solaris and Windows servers and all Cisco network components in (2) locations in the downtown New York area and Dallas.
• Server racks/stacks, server relocations, server reboots. Tape handling for backups & restores.
• Physical access to the Data Centers, tape handling for backups & restores, facilities management, Installation of patches, Change Management and data integrity
• Provided effective production support including accurate problem identification, ticket documentation, and customer/vendor dialogue.
• Trouble shoot issues with IBM techs on large production IBM Silo's
• Worked with the Production Support teams to schedule workload and manage system resources for both hardware and software
• Incremental & Full backups on Daily, Weekly and Monthly basis. The backups are taken on Backup Exec & Arc Serve on more than 157 Servers. These servers are of NetWare's, Windows NT 4.0, Lotus Notes, and UNIX. Perform system restores for the legal dept
• Decommissioned over 1000 servers.
• Perform day-to-day monitoring, issue identification, evaluation, troubleshooting, and resolution of first and second level production support for over 150 applications
• Hardware/ Network Support and Computer Operations. This Data Center was a 24/7 environment that supported over 150 applications.
• Maintained processes and schedules to periodically check all systems within the data center.

Confidential, New York, NY 2003- 2004 IBM Global Services - Team lead

• Performing startup/shutdown procedures, hardware troubleshooting, system monitoring, job scheduling, media handling, output handling, Field Engineer management, and problem escalations.
• Monitor and react to all system interruptions in a timely manner and effectively manage the operation of all systems within the Data Center
• Maintained an environmental monitoring system complete with appropriate alarms/alerts via Tivoli.
• On call 24/7 and Weekends for all Severity issues.
• Manage all hardware installation/de-installation, including - Rack/Stack.
• Assist with rack solutions and cable management.
• Acted as technical support for users.
• Opened trouble tickets, worked with clients to trouble shoot problems.
• Troubleshoots and resolves tactical issues; resolve daily tickets. Make sure all tickets are handled in a timely manner
• Responsible for all daily operational procedures for day and night shifts
• IBM series and AS400 Server Operations & Support
• Enterprise Management Tools used included: (HP/Open view, CA/Unicenter, Peregrine/Service Center, Netcool, Autosys, Tivoli)
• Reviewed Operations Procedures Run books, perform Tivoli test with users and Project managers

Confidential, CUNY, Brooklyn, NY

• Computer Information Systems Technology

Certification 70-646:PRO: Windows Server 2008 Administrator