PROFESSIONAL OBJECTIVE:
"Can-do" professional seeking to enter a challenging position with applied business management responsibilities that will exploit current technical and functional strengths and present the opportunity to develop new skills in the areas of project management.

TECHNICAL SKILLS:
Languages/Operating Systems - Fully acquainted with Windows DOS Systems (3.1, 9x, NT, ME, 2000, XP), and Macintosh O/S.
Practical knowledge of BASIC, Visual Basic code, VBA Programming, SQL, UML, HTML/CSS, JavaScript, XML/WML for Wireless Application Protocol (WAP).
Software/Other Technologies -
Proficient in an assortment of software applications, databases, and office tools, not limited to: GroupWise, LotusNotes, Lotus 1-2-3, Paradox, Oracle, MySQL, WordPerfect, all Microsoft Office Suite Applications, LiveMeeting, Communicator, MS Group Chat.
Specialized project emphasis on MSAccess, MSPublisher, FrontPage, and MSProject.
Advanced use of CA Clarity / ABT / Niku Project Workbench, as well as Niku Web-based tools, IBM Rational ClearCase / ClearQuest Windows Thick Client -- Web-based Deployment & Code Tracking Tools: 4C & DCT, Nexus, IBM WebSphere App Server based Change / Problem Tracking Tool: IBM Tivoli Maximo, Peregrine Service Center, SharePoint, and LiveLink Discovery Document Management.
Advanced application of Visio, Adobe, Corel, Print Shop Deluxe, plus a host of HTML web page editorsand browser-based HR, POS reservations and GDS systems.
Progressive experience with Broadband, Internet, Intranet, Mobile devices, WAP browser technology, as well as, ARhMS, Interwoven, Cruise Control, JIRA, HP Quality Center, Telelogic DOORS, Mercury TestDirector, Chatalyst, SAP application modules, PeopleSoft, Ariba, Curo, Crystal Reports MicroStrategy eSmart Reporting Tool, Scrum, Six Sigma, Waterfall, Agile Methodologies, and the Systems Development Life Cycle (SDLC) approach.

SUMMARY of FUNCTIONAL SKILL AREAS:
Human Resources (HRIS) / IT & Events Project Management / Hospitality Management / Office & Contract Administration

CAREER DEVELOPMENT:

• Successful completion of internal business training workshops including:
  Fundamentals of Project Management (PMBOK Studies), Six Sigma Awareness, Key Performance Indicators (KPI), and Capability Maturity Model Integration (CMMI).
• Clark Atlanta University Entrepreneurial Training Series

EDUCATION:

Concentration in Hospitality & Project Management under the Bachelor of Science degree in Technical Management
Business Administration; Pre-Medical Biology - Psychology

MAJOR STRENGTHS:

Exhibits leadership qualities with a special talent for organizing teams and processes.
Project driven, inner-motivated, detail-directed, and high in initiative.
Possesses an innate sense of innovation, creativity, and resourcefulness.
Displays strong organizational and problem-solving skills, timely/effective follow-through, and a "can-do" attitude, as well as adaptable negotiation skills.
Exercises considerable discretion, good judgment, and willingness to learn.
Demonstrates good oral and written communication and presentation skills.
Adaptable to changing environments.
Works well under pressure and expresses ability to communicate effectively with all levels of business.
Works independently under general instruction and maintains a high level of professional ethics and work standards.

PROFESSIONAL WORK HISTORY:

Confidential, Atlanta, GA
Sr Analyst Systems Engineer for Channel Technology, 11/2009 - 06/2012

• Build / Release Manager performing daily automated software builds and deployments with special attention and accountability for packaging and deploying priority-1 (PR1) level production changes, as well as sandlot thru pre-production testing; defect resolution; risk management; environmental code branch version-control and tracking; production break/fixes; release command center support of Client Servicing Technology Products, including global banking products: BA Direct, CashPro, and various channel applications. Disciplined F/T "My Work" telecommuting associate.
  

• Supported intensive release planning efforts, as well as special projects including the creation of a new test environment, D.R./Contingency Exercises, Data Center Moves/Production Site Swings, Client Conversions, Data Migrations, etc.
• Strong emphasis on improving work-flows and processes. Recognized as Platinum Award recipient for initiative shown in driving overall vision/coordinated integration of automated deployment roadmap & triage reporting dashboard.
• Also recognized as Silver Award recipient for above and beyond dedication shown while continuously delivering for clients/business-partners particularly during travels while supporting aggressive quarterly release initiatives.
• Proven commitment to triaging deployment and environmental issues driving through resolution and root-cause.
• Routinely opened/tracked defects in QC. Monitored test results of fixes through to their promotion to production.
• Facilitated a twice-weekly PR1 Change Review Board granting approval for changes. Attend/collaborate in daily Defect and Scrum meetings. Attended Capacity Planning meetings. Backup to Tactical Environment / Release Planning Group.
• Managed all related E2E tasks from initiating resource engagement requests, to other preliminary steps such as release scheduling/building/socializing implementation plans; tracking of WBS/Milestones through delivery for Dress Rehearsals as well as Go-Live events, ensured SLAs met while overseeing implementer execution and/or appropriate backout steps of code/non-code fixes through system recovery/deploy completion, inclusive of post-implementation verification activities.
• Designed/Managed daily non-code/SQL deployment SharePoint site. Developed MS Project plans; oversaw execution of implementation tasks as well as resources in support of individual, parallel, and/or integrated packaged release efforts.
• Interfaced daily with global and domestic resources within cross-functional teams including fellow release managers, leadership, product management, application-owners, change-requesters, development management, IV & V testers, change implementers, banking stakeholders, point-release managers: SCM, ASM, eOps, AE, DBA, MQ, WebAdmin, etc in support of all aspects of change control scheduling/documentation activities; release implementation efforts.
• Trained global resources on process and tool usage. Handled shift turnover transition, coaching, and documentation.
• Data-miner/researcher for external 3rd-party PwC audits. Maintained process-oriented delivery to educating business-partners while implementing traceable process improvement tools for the purposes of enterprise-level quality assurance.

Contractor Confidential,, Atlanta, GA
Sr Change Control Analyst / Sr Release Manager for Client: Confidential, 06/2008 - 11/2009

• Lead Change Control Analyst and Software Release Engineer for GPST Channel Technology serving dual capacity in cross-functional roles within change control and release management - ensured compliance in support of both CAB and PR1 efforts; accountable for creation/maintenance/enforcement of overall change control process, Priority-1 (PR1) guidelines, release QA reports, project/release test plans, and deployments of environmental changes to software code, databases, and other components associated with planned PR1 releases and defect fixes.
• Tier-1 Application Support -routinely engaged as authorizing agent of environment exercises in an effort to resolve prod-down-emergencies. Monitored network traffic and application usage. Opened and tracked defects through closure.
• Aided in establishing Change Advisory Board (CAB). Facilitated CAB: Acted as trainer, coordinator, owner/gate-keeper of channel software changes requested for implementation into Pre-Production, then onto live Production and Contingency environments for primary online commercial banking platforms/applications - BA Direct, CashPro Online, CashPro Web.
• Managed overall PR1 release pipeline. Maintained efficient planned-management of both daily and weekly application release efforts related to high-volume/high-priority/highly-visible software changes. Coordinated testing requirements with release governance. Performed E2E execution of daily/weekly/incidental implementation activities within the PR1 release life cycle ranging from the approval/scheduling phase to the implementation thru closeout/verification stage.

Confidential, Atlanta, GA
Project Manager for planning and publishing firm, 10/1996 - 10/2009

• Project Management Consultant for various clients dedicated to developing business strategies; creative marketing plans.
• Staffed and led event teams driving execution of project deliverables. Conducted specialized business planning, including special events and project management, new business development / marketing; brand building, the execution of fundraising concepts, referral requests, and a wide scope of client requests ranging from creative to technical in nature.
• Reliable delivery of creative projects comprising of new technologies, databases, visual presentations, and designs.
• Creative copywriter of business profiles, marketing aids, press releases, voiceover scripts, corporate communications.
• Managed client accounts, establishing client-vendor relationships inclusive of high-profile and executive-level clientele.
• Operational management involving sales, planning, budgeting, billing, vendor-selection, event team recruiting and training.

Contractor (Comforce IT), Atlanta, GA
Project Manager - Change Manager - Test Coordinator for Client: Confidential, 11/2005 - 04/2006

• Project Manager within Business Intelligence Customer Domain serving as interim project change manager accountable for supporting change control processes including thorough work with Enterprise Release Management and Capacity Management teams monitoring/reporting/resolution of defects, tracking of change requests/risk and impact assessments, and implementation of final deliverables for multiple complex releases. Also serves as backup test coordinator.

Senior Project Coordinator for Client: Confidential, 02/2004 - 11/2005

• Business Analyst/Senior Project Coordinator on the BellSouth Accenture Sourcing Arrangement within Metrics & Reporting and Broadband & Internet Services organizations and Project Management Office (PMO).
• Promoted/managed on-time solution and business impact assessment delivery as single-point-of-contact for internal change management process; consultative interface between business change control coordinator and cross-domain teams for introduction of new business requests, proactive communications with release delivery teams and leadership, issues resolution and escalations. Conducted root cause analysis investigations and compiled preventative action plans.
• System/Business Requirements analysis and mapping. Key contributor to project close-out activities, database and master schedule creation. Assured validity and submittal of test schedules, test plans, generated test reports, validated results against requirements and change requests.
• Designated as Subject Matter Expert (SME) - created/tracked progress across against numerous complex CA Clarity/Niku project plans and trends; provided ongoing technical training and project support to team leads, project release managers, project coordinators with emphasis on proper/efficient use of project management tools. Aided in development of project charters/scope statements, WBS, communications matrix, resource schedules, and RACI charts. Participated in month-end closeout activities, conducted peer reviews, aided 25+ Project Managers in performing plan maintenance and meeting scheduled milestone deadlines; thus contributing to contractual metrics obligations and standards. Proactive involvement in project management master schedule maintenance and SOX-compliant (Sarbanes-Oxley) financial reporting.
• Data Analysis - generated routine and incidental reports, provided internal metrics, trend, and quality assurance analysis to various team, group, and domain levels; including executive reports, charts, and pivot tables. Conducted research, data-mining, trending, recommended process improvements; routinely developed, distributed, presented executive-level reports and presentations. Performed routine audits of project plan content. Primary contributor in automation of Metrics reporting cycle; plus developed key documentation - job aides supporting tool functionality; workflows of internal metrics processes; etc. Instrumental in implementation and roll-out of tool enhancement for executive dashboard status reporting process; served as technical writer producing ongoing maintenance and training materials; state-wide training facilitator.
• BA role included analysis of business requests, requirements defining and gathering; Tracking of risks and issues. Interim PMO Business Analyst through transition; plus backup to Demand Managers and primary meeting facilitators. Also served on business process improvement audit team - conducted QA assessments on hundreds of project workplans.

Project Coordinator - Database Developer for Client: Confidential, 10/2000 - 08/2002

• Full-time telecommuting Project Coordinator/MSAccess Database & Web Developer for BellSouth's Disaster Recovery Organization (DR). Established and managed numerous Disaster Recovery (DR) project plans, budgets, and resource schedules using both Niku/ABT Project Workbench and MS Project planning tools. Documented/managed scope changes in Project Management Repository; plus captured project risks, assumptions, issues, dependencies, and impacts. Also tracked department budget vs actuals.
• Met corporate leadership deadlines and executive objectives by baselining all department project plans and revising, while improving quality of content on the department web site in accordance with corporate Intranet and Internet compliance policies. Revised as well as administered DR web site - managed and approved web content and maintenance schedule.
• Created and maintained Technology Profile database of multi-data center/multi-state system inventories for corporate Continuity Program Office (CPO) efforts. Instrumental in resolving system data recovery gaps for BTSI through database reconciliation and data collection. Aided in the migration of the Technology Profile into an automated format. Supplied tools training and developed key documentation on the Technology Profile database maintenance processes.
• Coordinated Atlanta/Miami E-Center Build-Out Project, led kickoff meeting; served in Physical Planner capacity seamlessly transitioned Data Center Operations support of Mid-Range servers from multi-city data centers.

ASSOCIATIONS /ACTIVITIES:

• National Telecommunications Network
• Community Volunteer - Youth Mentor/Advisor
• Travel
• Photography