Summary

Network and Systems Administrator with ten plus year’s experience. Expertise in customer support, troubleshooting, implementation of LAN/WAN/WLAN systems at a corporate level. Strengths include strong people skills, problem analysis and solving, extensive knowledge of Desktop and Laptop support, along with the ability to work on own initiative or as a part of a team.

Professional Experience

Confidential– St. Louis, MO 8/2009 – 4/2011
ID and Access Management
Responsible for verifying and creating ID and Access privileges for AstraZeneca and Medimmune within Active Directory and Unix Interfaces.

• Identify all IBM owned accounts on the customer’s Active Directory and Unix servers
• Help manage and administrate a 271 server Unix farm
• Update all IBM owned accounts with the correct User Revalidation Tool string for revalidation on the customer’s Active Directory and Unix servers
• Download IBM information to the User Revalidation Tool for Continued Business Need and Quarterly Revalidations
• Successfully completed FDA certification in 09/2009
• Running the Continued Business Need & Quarterly Revalidations for all IBM owned accounts on the customers’ Active Directory and Unix servers
• Perform Continued Business Need & Quarterly Privileged Account Revalidation
• Work with Governance Team obtaining revalidation information for audit

Confidential– St. Louis, MO 10/2005 - 8/2009 
System Administrator - Consultant
Part of a five person team responsible for over 500,000 users and 6000 plus servers spanning multiple domains. Server\'s covered all aspects of a corporate environment including file servers, Exchange, print servers, and mainframes.

• Involved with the design and implementation of five Active Directory Domains into one streamlined corporate environment.
• After acquiring Classic AT&T, Cingular, and BellSouth, primary role was migrating all users to the classic SBC domain by combining the different active directory architectures that were in place.
• Design, create, maintain, and ensure that all group policies are running effectively across multiple domains.
• Implement access to users, shares, Exchange, and printers across The United States.
• Involved in the standardization of printers across the organization. This includes creating a new naming standard and testing of the most current drivers to work more efficiently.
• Manages Exchange and verifies all mailboxes and Distribution Lists adhere to corporate standards that are currently in place.
• Works closely with Corporate Information Security to prevent any attempts of Social Engineering are not successful.
• Create and maintain personal and resource mailboxes in a MS based environment
• Create and maintain print queues in an MS based environment
• Manage and troubleshoot Exchange 2003 and 2007
• Manage MS servers including server 2000, 2003, 2008
• Create, modify, and run scripts to run against ADUC and SQL databases. Scripts ranged from batch password resets to duplication of full OU’s with all permissions.

Confidential– St. Louis, MO 2004 – 2005

Quality Assurance, Software Testing
RehabCareis a leading provider of rehabilitation program management services in over 700 hospitals, nursing homes and other long-term care facilities throughout the United States.

• Key member of a ten person team with core responsibility to ensure the quality of proprietary software written in house
• Displayed exemplary Customer Service skills to work with Developers, Analysts, and Customers in all aspects of software delivery
• Maintain the Sharepoint portal for all employees.
• Implemented the rollout of the CompuWare Quality Assurance suite and tools to increase productivity and to better manage projects
• Rolled out the implementation of Citrix with an emphasis on VPN connectability
• Deployed, maintained, and altered internal webpages within a corporate structure in a .net framework.
• Work with client and Server side of Citrix for access to applications and VPN or configuring for users to remotely access their work environment.
• Responsible for deployment of Microsoft SQL scripts as well as DTS packages within a test environment. These tasks included the ability to troubleshoot and modify the packages as needed.
• Was called upon to organize and assign tasks for team on a monthly basis to ensure all modifications being made were tested for quality and ready to be deployed to a production environment.
• Regularly participated in meetings to set the standards for testing and to design strategies.

Confidential– St. Louis, MO 2003 - 6/2004
Helpdesk, 2nd and 3rd Level Support - Consultant
A member of a team of 100 in three locations supporting over 150,000 end-users in 13 states.

• Involved with the migration of users from numerous legacy domains to a structured Active Directory currently with over 130,000 users. Migration of the accounts also encompassed moving users from an Exchange 5.5 environment to Exchange 2000.
• Push out new software via SMS to workstations after hours with a follow up in morning to correct all errors that occurred.
• While taking over 2600 problem calls during the first five months of 2004, was able to resolve the tickets on the first call at nearly 95% of the time.
• Responsible for remotely troubleshooting all desktop and laptop hardware including all applications loaded on them.
• Continually diagnose connectivity issues with LAN, ISDN, Wireless, and phone modems.
• Constant updating of virus definitions and firewall rules within Blackice to protect against the constant release of new viruses, worms, and Trojan horses.
• Involved with establishing and implementing guidelines for the removal of spyware across the network.
• Distribute internally wrapped software packages via the SMS console along with verifying and documenting success and failure ratios.

• Chosen to support the Central Region and Midwest Division Vice Presidents, because of customer service reputation within Charter.
• Design and configure Anti-Virus and Spam filters.
• Implement, configure, and monitor web filters utilizing Websense.
• Was a key member of a team of 10, including Computer Support Specialists and Network Administrators that administer a diverse client-server network with approximately 1800 users at over 25 locations.
• Along with migration from Novell to Active Directory, moved entire network from a 3Com based network to a Cisco proprietary network involving the installation and troubleshooting of Routers and Switches along with a Cisco based DHCP server interface
• Responsible for researching and making decisions on what hardware and software were used on the internal network.
• Work primarily with Cisco ONS boxes to distribute bandwidth to residential cable modems from three separate backbones.
• Worked with multiple Cisco UBR’s up to and including the UBR 10,000. Would troubleshoot and fix any issues that would arise when large residential network outages would occur.
• Responsible for remote and on-site software support, including installation, troubleshooting, and problem resolution. Software included but was not limited to: Microsoft Office Suite, JD Edwards, Khalix, Remedy, Microsoft Publisher, Microsoft Project, Microsoft Visio, Nortel VPN, Cisco VPN, PAL, PC Anywhere, CSG, Icoms, Cable Data, Adobe Acrobat, Adobe Photoshop, Internet Explorer, Netscape Navigator, Witness Quality Manager, Lucent Centerview Supervisor, Novell Client, Tera Term, WinZip, and Sam Spade.
• Was responsible for the creation, deletion, and maintenance of user accounts within active directory. The accounts were all encompassing with PC, User, and email accounts. Also created new Operational Units as needed as well as setting rules in place for these new OU’s.
• Used Microsoft Active Directory to Create and manage Users and domain PC’s. Primarily used PC Anywhere to work on PC’s remotely.
• Responsible for troubleshooting and problem resolution of network hardware. Tasks involved running new lines if needed, punch down of Data and voice lines, punch down and install of wall plates. The primary tool used aside from PC’s for these tasks was a Fluke Meter.
• Responsible for an Internet Café inside the Edward Jones Dome. Duties included keeping three stations (kiosks with computers and television) functional during football games as well as managing nine sales representatives. Had to purchase UBR 10,000 and run 18 miles of fiber to node to achieve a two-way connection in a three-way modem area.
• Effectively deployed new equipment during the migration of 800 users from AT&T Broadband to Charter Communications network and operations within two-month deadline.
• Implemented the Remedy Request System in May 2002. Between May and the end of 2002 completed over 1680 tasks which encompassed over thirty percent of the work assigned to my team.
• Effectively implemented Symantec Ghost Enterprise server to speed up the process of loading PC’s by four hundred percent. This also speeded the process of deploying new software to the field by allowing us to make new or existing software into a single file distribution package that in most cases could also be installed by the end user.
• Troubleshoot and resolve network issues with printers along with the install and configuration of Network Interface Cards for printers (Jetdirect cards).
• Worked in depth with Jaws, a program designed for the blind. The program worked hand in hand with a Braille keyboard and would translate everything on the screen to voice through the PC speakers. In some instances, this required a third party liaison and special scripting to function properly.
• Evaluated and implemented the rollout of a new Icoms billing system to be used by customer service representatives that would eliminate the dual billing system that was in place and increase productivity.
• Responsible for training and mentoring new and existing Computer Support Specialists.
• Worked on a Bi-weekly On-Call rotation, responsible for remote an on-site support during non business hours for a 24/7, business operation.

Confidential University ,Bachelors Degree in Computer Science
SCNP Network Defense and Countermeasures - Confidential University
MCSE, CCNA, LCE, A+ certifications

Technical Expertise

Software 

• Microsoft Windows 9x/NT 4.0/2000/XP/2003/2008
• Active Directory
• File and Print Server
• PC Anywhere
• VNC Remote Control
• Microsoft Project
• Microsoft Publisher
• Internet Information Server (ISS)
• Windows NT/2000 Server
• Microsoft Outlook
• Domain Administration Tools
• Norton Anti-Virus
• Partition Magic
• Veritas Backup
• Remedy
• Lotus Notes
• Internet Explorer, Netscape, Chrome, & FireFox
• Microsoft Office Suite 95, 97, 2000, 2002, 2003, 2007
• Symantec Netbackup
• Norton Ghost
• Visio
• Microsoft TechNet
• Lucent Centerview Supervisor
• Cisco VPN
• Novell Server and Client
• Snort
• Ethereal
• GLFTPD
• Linux Distributions
• SSHD
• Terminal Emulation Software
• Remote Administrator
• SMS
• Exchange 5 & 2000
• Citrix Client
• Vantive
• McAfee Antivirus
• Symantec Antivirus Corporate Edition
• Netmeeting
• 3270 terminal
• MyAttachemate
• Sap
• Remote Administrator
• Microsoft SQL Server
• HP UNIX
• Solaris
• SunOS
• VMware
• MySQL
• Crystal Reports

Hardware 

• Desktops and Laptops
• Scanners
• Category 5 networking cable and hubs
• Cisco Switches
• Cisco Routers
• Cisco UBR
• Cisco ONS
• Wireless LAN
• Network Cards and Modems
• IOMEGA Zip/Ditto Drives
• Macintosh Based Systems
• X86 based CPU’s
• Printers
• Video Cards
• Palm Pilot/IPAQ/Blackberry & Smartphones