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It Support Technician Resume

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Stamford, UsA

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Objective: 

To obtain a position where I will be able to utilize my leadership, system support problem-solving skills and to apply my analytical, and communication skills in a technical strategic role

Education: 

Bachelor of Science in Communication/ Computer Science

Professional Summary:

  • Extensive knowledge in Microsoft Windows XP, 7 and Vista
  • Utilities-Acronis, Altiris, Diskeeper 7.0, Drive Image, Norton Ghost, and Partition Magic.
  • In-depth knowledge of Windows Active Directory and Exchange
  • Thorough knowledge of various types of hardware and printers
  • Exceptional ability to grasp business applications and provide trouble shooting
  • Resolved problems, performed upgrades, and maintained end user Mac and OS
  • Specific knowledge in Microsoft Office Products and client applications
  • Previous experience in supporting Blackberry devices within a Microsoft Exchange and Blackberry environment
  • Familiarity with TCP/IP protocol
  • Knowledge of computer hardware, including IBM and HP
  • Hands-on hardware and software troubleshooting experience
  • Strong understanding and commitment to the IT organization’s goals and objectives
  • Set consistently high standards in the areas of teamwork, cross team cooperation and collaboration and continuously exhibit a "can-do" attitude
  • Good written and oral communication skills
  • Provide support for Microsoft Entourage for Mac
  • Provided support for Microsoft Exchange
  • Good interpersonal skills and presentation skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Highly self motivated and directed
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Strong customer service orientation

Work Experience:

IT Support Technician (6/2006-Present)
Confidential,Stamford, Connecticut

  • Provide Desktop support for Microsoft Entourage for Mac and mobile devices
  • Provided help desk level-1, level-2 and level -3 for workstations, laptops, printers, peripherals and other computer related devices
  • Provided support in wired and wireless network connectivity, and VPN connectivity
  • Help Desk Technician for Windows 2000/7, and Windows XP trouble tickets using the Altiris ticket system
  • Extended troubleshooting of Operating System issues and or networks and resolved technical system hardware & software problems for local applications and IT services
  • Support in MS Office 2007/2010
  • Repaired laptops, desktop computers, servers and printers
  • Followed established policies, procedures and technology standards to ensure system availability and security
  • Deployed, maintained, supported and upgraded desktop PCs, hardware, software, operating systems and distributed printers to improve efficiency through the organization
  • Support for MAC Laptop Lion and OSX,

Desktop & PC Tech Intern (1/2006-5/2006)
Confidential,LLC, New York, New York

  • Documented business processes and provided desktop support level-1 and 2
  • Oversaw project planning for everything from weekly maintenance to major upgrades, and scheduling needs
  • Assisted the Technical Director in responding to queries regarding implementation of standards and regulations
  • Assisted with building, troubleshoot, and repairing personal computers as well as laptops

Administrative Assistant (1/2005-12/2005) 
Confidential,New Haven, Connecticut

  • Phone Support and filing documents. Integrated text, video clips, pictures into PowerPoint Presentations
  • Created multi Excel spreadsheets and managed database
  • Created flyers and brochures

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