Objective: A VoIP position in the Telecommunications industry that requires in-depth knowledge of Unified Communications and Provisioning Networks as well as the demonstrated ability to troubleshoot the infrastructure.

Summary: 9 years of telecommunications experience providing network engineering to 3rd party vendors installing hardware devices and network administration to Unified Communications software & troubleshooting connectivity issues.

Employment History:

2008-2009, Confidential- Voice Engineer Southfield, MI Scheduled meetings with Project Managers, Network Architects & IPT Engineers for GM phase out Prepared Site Survey composites for installing Cisco Unified Communications Manager for acquired sites Pre-Sale services accessing Cisco Licensing for GM activating CUCM deployment to all sites Unpacked / Marked Cisco equipment serial numbers POST devices & installed software The following Cisco devices that were tested & configured in LCM Engineering Lab

Cisco VG224 | 3750 Catalyst Switch | 3845 Router | 2811 Cisco Terminal Server |Cisco MCS 7845 Download DVD CUCM Cisco Unified Communications Manager to Cisco MCS 7845 devices Transitioned CUCM v 5.13(c) & 6 to 7.0 via Windows 2003 Server Remote Desktop Connection VPN Evaluated system administration to CUCM / CIPT / CUCME / IPCC through CallManager & UNITY Set IP Address, Subnet Mask & Gateway connection per Cisco Administration website Planned implementation of Microsoft Office Communicator 2007 R2 & Cisco Unified Intelligence Suite 7.5 LCM project. Configured CUCM, routers, switches, terminal servers & voice gateways, call routing and signaling, Implement H.323 and Media Gateway Control Protocol gatekeepers to set IP Phone features, Enabled Call Admission Control, automated alternate routing & extension mobility and voice security applied dial plans for a multisite environment placed on-net / off-net phone calls, media resources, Lightweight Directory Access Protocol and UNITY voice mail integration, configure Survivable Remote Site Telephony for remote sites in case WAN failure Optimized solutions to reduce bandwidth requirements in the IP WAN during peak hours allowing rerouting calls over the public switched telephone network in case of no available bandwidth. Provided technical support for Cisco Unified Communications Manager & Microsoft Office Communicator2007 R2 Build NANP dial plans & dial peers (CER, E-911, 4, 7 & 11 digit service codes local & long distance) Established SRST over the PSTN, In-bound / outbound calling telephony network template for deployment CoS, CSS, DID, H.323, RTP, BGP, OSPF, MGCP, SIP, SCCP, MLPS, CODECs G.703, G.711, G.729, G.732 and ISDN PRI voice protocols, convergence QoS, weight of bandwidth traffic calculations, LAN/WAN operation design T1 voice and data transport, using frame relay and private line networks PRIs to CUCE Video H.261 protocols and equipment, IPv4 / IPv6 addressing and router components and functionally completion to Voice Mail & IP Hosting. Installed and configure ARI deployment for Cisco Unified Intelligent Contact Manager ICM Provisioned, Test & turn-up CUCME

2008, Confidential, Program Manager, Federal Way, WA Transitioned networks between Weyerhaeuser & International Paper meeting clients for overview of project Set-up various VPN Sites converting for MPLS connectivity and create DNS Name & IP Subnet Devices: Cisco Works RS232/ Cisco Router (800, 1700, 1800, 2500, 2600, 2800,3700,7500, 5420, 6500 VSS enable, WISM & FWSM, 7000 Nexus WISM & FWSM, VPN Concentrator 3000, 4500 & 4900 Nexus, Juniper firewall NSM, SSG,SA, Avaya SL 100 PBX, Nortel OM3500, Cisco Switches (2900, 3550, 3750 power over Ethernet, 7600, ACS3000, JEX 3200, 6500 SSLM IOS, 7000 with WISM,SUP720 & FWSM /4500 series Nexus devices (4900) Network Troubleshooting & administering software code (IOS/CATIOS for GUI) implementation on Routers 4900 Nexus or blade switches and multi-platform environments with multitasking with team members Provided Service Delivery for LAN / WAN / WIRELESS, Circuit's OC1/OC3/ T1/E1/T3/E3/SONET/DS1/DS3 provisioning CSU circuit (Turning up & testing for error free circuit) & deployment of services with SSL / SSH Escalation of ARS Remedy Trouble Tickets according Escalation Metrics & responsible for enabling connections IP address allocations and registrations on the IP Management Database. Set deployment and administration of gateways CAC, SRST & SL 100 PBX, Cisco IP Phones Network Troubleshooting, IPTV and quality of service & Cisco Unified Call Manager 5.1. Network testing of L2 and L3 Router manually and design in production N/W of large LAN L2 & L3 ROUTER VLAN Implementation, WAN and Security administration, NAT with both I/O interfaces, SOX apps apply to any system that process, maintain financial data records via Servers (Web, Database) Cisco PIX 520 & ASA 5000 with IPS, IDS, Checkpoint firewall 4.1, NG, NGX. DNS naming convention & IP Subnet and proper DHCP snooping & scope (PXE boot, IP helpers) with client Network. Plan and implement future installations Followed successfully the Procedure of DNS Naming convention, Shell standards & ensure the IP Management for Network equipment & responsible for IP Subnets & their proper DHCP Scopes Expansion & Stacking of switches (3550, 3750) with Fiber channel over Ethernet. Supporting Network with the help of L1/ L2 NOC Engineer & Network Troubleshooting of New Data with teams coordination, Video at POP & Voice technologies with system Design, planning and approval responsibilities IP address assignment & management for the new site as well as Broadband protocols (PPP, PPPoE, and PPPoA) selection for SDL, IPSEC VPN implementation and hotspot implementation on 871 Router with production Network & define Subnet and their mask, Coordination to NOC with help of HP Service/Asset Manager while implementation of new site. Configured VIPs, DIPs, SNATs for F5 load balancing. Windows 98, NT, 2000 Professional, Windows XP, Windows Vista, Windows 2003 Proxy server, AD for admin accounts for new customers, HP Service/Asset Manager, Web Focus, Visual Lotus Notes, FoxPro, IPV4 & IPV6,MS Office-Excel, Perl for scripting, SQL Analysis of data, database integration, management, queries, stored procedures & triggers, UNIX,UPS/Power, Visio 2003/ Visio 2007, TCP/IP, HTTP, HTTPS, DNS, SNMP, OID, MS Outlook, Word, PowerPoint, Visio, MS OFFICE, Excel , FTP, Ping, NSLOOKUP, TRACEROUTE, SNA Routing, SMTP, SNMP MIBs & TRAPS Protocols and HTTP, HTTPS, NTP, ACL's, VLANs, VTP,STP & assigning the IP Address (Subnet mask) .Good understanding with quality of Service QoS /Cos dscp. Laptop Remote Access DES Gold Card hardware IP Network Infrastructure support to the customers. WLAN & 802.11A/B/G/N, Wi-Fi testing, Performance, Automation, BSS Checking, IPSEC VPN connections with SSL & SSH enable certificates, WAN, LAN, VOIP, WIRELESS, SEC Changing SVPN to MPLS with networking with VPLSs, VPRNs Tools: Sniffer, Putty, SSH,OVSD,MSOF, Unix & AIX, Win, Linux OS Modem Dialing (OOBM), Radius, Kerberos, Solar winds, Netqos, CA E-Health, MRTG, Clarify FE dispatch for Implementation. Monitored & complete survey on LAN / WAN / VoIP / WIRELESS / SEC Support Network, Network Design, Implementation & Generating Engineering Order (EO)- Visio and Excel Database, WAN: Cisco NAC/MPLS/ LAN-Desktop workstations, HDD, CDROM, NICs /IPSEC of Juniper firewall VPN/Cisco Unified Wireless Support on Cisco IOS / CATIOS software, Remote Access DES Gold Card, PC Workstations (3000) with Microsoft Office products & IP Network Infrastructure, CPE ensuring network implementation and Support Hotspot 1700/871 Routers refreshing the sites, Document all the survey report in which the site is using the hardware, circuit bandwidth, Max Line termination & Gateway Supporting DSP card & FXO, FXS Card as well Voice protocols used. Worked with Voice Gateway CAC, SRST & with IP Centrex & Voice protocols MGC, H.323, SIP, G711, G721, G726, G729 & Checking the IOS Software.

2007, Confidential, IP Telephony Engineer, Las Vegas, NV Pre-Administered Cisco CallManager / Express 4.x, 5-6.x & Unity voicemail 4.0-5.2, auto attendant & DID. Integrate server domains with deployment (3 clusters Cisco MCS 7830 servers), add and delete subscribers, Build NANP dial plans & dial peers CER, E-911, 4, 7 & 11 digit service codes local & long distance numbers SRST over the PSTN, In-bound / outbound calling telephony network template for deployment CoS. Configure CUCME / CUE application, integrating voice mail, e-mail, and fax in Voice Router. Modified Cisco 7941 & 7961G IP Phones, SoftPhones set Catalyst switches MWI P.O.E. with in-line power. Create Call Center inbound / outbound operations, voice-mail, Auto Attendant, Directory Numbers & Extension Mobility Insert Route Plans, MAC addresses on IP phones, IP security implementing QoS, CoS, CSS, Codec: G.711 Voice Path Succession, MGCP-H.323, H.248 Gateway, SRST & SCCP & SIP with IPCC, CME & CCM configurations based on site Provision SS7 connections, VLAN 2 IP address to implementing VoIP connectivity to SIP endpoints. Set Juniper ISG 2000 10/100 GB traffic, call-path, Aironet 1200 basic router & switch, Cisco ICM / IPCC, AVVID & Unity for voice-mail deployment installation, support & monitor CRLV global Migrate Nortel Option 11/81C PBX Avaya to 7900 G series Cisco IP Soft Phones-Cisco Call Manager 4.2 setting VG248 Ports, DNIS VoIP / Fax / CER - E9.911 with security and connectivity issues with LAN / WAN end-to-end VoIP migration over PSTN lines w CLEC upgrade from Avaya CMS Contact Center environment.

2006, Confidential, Implementation Engineer, US Upgrade acquisition for Comcast 300 sites with 100% travel Create Network Implementation Plan, Statement of Work, execute Project Plan for site requirements Set Logical and Physical Architecture per Comcast's specifications for $70 Million acquisition of site upgrades for Cisco. Secured connection from DIR to file server with UNIX command Implementation transmitting TFTP through Set Load Balancing architecture for DWDM for Broadband High Speed, On Demand & Voice IP Telephony: Installed & configured @ CO / MDF Cisco ONS 15216 / 15454 Optical Networking System, 2811 Terminal Server 7609 Cisco Routers, Cable Modem Termination System modulate / demodulate & AC / DC connections 28 port Patch Panels, QAM Modulator D9482 / D9476, Motorola BSR 6400 Radio Frequencies (RF) Upgraded RF WORX, DOCSIS 2.0 modems Gigabit Ethernet Fiber 1000 OC 192, equipment racks, Fiber Optic Single / Multi Mode, pull crimp CAT 5E / 6 straight through / crossover cable, lift 250+ lbs. & crawlspaces.

2005, Confidential, Voice Engineer / Retail Engineering, Overland Park, KS Residential / Business Cisco Pre Sales Engineer - Resold Network/Solutions Architect - Data Center Set presentation, communication & customer interaction / technical white board demonstrations to clients. Work with Sales and customers to develop enterprise solutions. / Perform technical presentations to customer base. Create solution/design to fulfill customer requirements. / Create design Visio's of customer solutions. Systems Engineer with Lab - Layer 2 & 3 Networking Skills SAN, VMware & Active Directory Design, deploy, maintain and monitor Windows-based client and server systems Architect and maintain new systems End to end management of systems including email, electronic communications, archiving, & instant messaging Provided daily technical assistance in the CISCO Call Manager environment for which Sprint is responsible. Responsible for voice technology operations based on Cisco VoIP solutions with specific expertise including CallManager, IPCC Express, Unity voicemail, Windows Servers, Linux servers, router / switching / gateway Manage multiple CUCM and related servers concurrently, under aggressive time frames for execution, deployed Maintain and enhance existing CCM infrastructure including CME, IPCC IPVC and MeetingPlace. Provide converged voice and video network infrastructure expertise, as well as Tier II technical & internal support end user team globally (remotely) maintain maintenance information for all related networking technologies. Assist project managers on telephony related assignments and tasks by establishing project plans, schedules. Proactively identify problems, monitor performance, perform upgrades to CCM related hardware and software required Schedule and execute equipment repairs, preventive maintenance and routing changes Document design concept operational procedures developed including network schematics, & implementation plans. Made Visio documents for Engineering support groups / technical personnel supporting legacy Nortel PABX systems Develop Visio documents for transition plans for the migration of legacy and prototype IP telephony systems

2004, Confidential, Interactive Voice Response Specialist, Southfield, MI Extensive testing in designing and implementing IVR telephony systems on Nortel, CallPilot Meridian SL-100 Manage IP WAN servers, switches, routers and gateways. Traditional PBX and VOIP enabled devices switchover Set IVR scripts Siebel, Oracle evaluation Perl, XML and HTML scripting language review. Acquired TFN 800s prompts, installation, integration, testing and evaluation applications monitor voice systems software Resolved vendor inter-product dependencies, prioritizes and coordinates problem resolutions across organizations to resolve problems critical products; and escalates matters performance and overall service Identifies opportunities and makes improve availability, reliability, efficiency, within Nortel CS 1000 Communications Server 1000 Distributed computing environment of Servers -Windows, UNIX and Linux Servers at Data Centers Nortel Symposium Avaya and Cisco voice and contact center products (Avaya Contact Manager, Avaya Interaction Center, Avaya Call Management System and Avaya IP Agent and IP Softphone applications, Cisco Intelligent Contact Manager Knowledge of SIP, Asterisk PBX and Nortel MPS, Voice mail, call recording, scheduling and forecasting tools, speech recognition.

2003, Confidential, DSL Helpdesk Support, Thousand Oaks, CA Troubleshoot DSL service on Verizon national network for business & residential customers Checked Line, Jumpers, Bridge Tap & Load Coils Modifying voice frequencies transmission over 18,000 ft removed Attenuation-excessive voice by MLT testing Main Distribution Frame terminating Local Loops in CO Updated Logical Locations VPI/VCI, Rack, Shelf, LT, Port Switch Name, City / State, AWS ID, Redback & ATM, Avaya Switch Verified feeder-distribution cable pairs & cross connects sectionalizing problems isolating trouble on Twisted Copper Pair / Fiber Optic data transmission working with 3rd party installers, Work Order Management, Local Operations Center facilities & ISP's on complex isolated issues, configured ATMs & implemented Frame Relay speeds 384-768 kbps Enhanced external / internal equipment: ISDN, SONET, repairing DLCI, DS-0/1, T-1/3 & OC-3 trunks. Configure Redback Router; build Remedy / Nokia Switch Inventory records so flow will work properly in schema. Support voice, data circuit / packet switch, X.25, cell / frame relay, ISDN, ATM & LAN / WAN configurations Troubleshoot and resolve software / hardware problems, including diagnostic remote loopback testing DACS,

2000-2002, Confidential, Network Administration Manager, Dearborn, MI Deploying ADSL infrastructure for Internet Service Providers, managing Asynchronous Digital Subscriber Line Maintenance Installation by virtual location troubleshoot voice, video & data communications providing tier IV support for Local Operation Center. Pre-Service orders, translations on 6500 / 4000 Cisco devices, Alcatel, Avaya, Lucent & Nortel Switches, test & turn-up DSLAM circuits on ALCATEL Workstation Support Central Office-Customer Premise Equipment on Acterna T-BERD 209A T1, T3, DS1, DS3 OC3 Test Set. Provisioned ADSL circuits with carriers and meeting all technical requirements of new infrastructure components. Supported AT&T Global Network according to Engineer specifications to network resources for disaster recovery Test Digital Cross Connects with verifying PVC / PVI configurations: DSLAM implementation: Adtech Tellabs Titan DACS testing & Alcatel 1630 CSU / DSU performance at local loop, diagnosed problems responding to ISPs, 3rd party vendors & end-users requiring technical support on I / D / CLEC IXC issues. Configure DSLAM / DMARC, Redback, Linksys, Fitjutsu Routers, Lucent 532L / Titan 5500 / next gen, Avaya, Norstar, ATM / Frame Relay Switches (CBX 500 / GX 550) & check for dial tone at the Dmarc - Phone Jack, checked network Build facilities for PSTN / P.O.T.S., sync test for continuity & bandwidth verified speeds for service. Recorded Technician successful pre-test install voice mailbox results & updated Remedy schema work log & status. REACT 2001 GUI & Web Hosting system from CO - CPE troubleshooting carrier switch communications

1995-2000, Confidential, PC Technician, Detroit, MI Design, Maintain and monitor Windows-based client and server systems Architect, deploy and maintain new systems end to end management of systems including email, electronic communications and Networking, security, Documented problem resolution troubleshooting Install new PC/LAN hardware and software Coordinate upgrades to gateways and workstations Monitor server performance network capacity and security issues Coordinate basic user administration Provide support for all infrastructure desktop support MS Window 98 & NT 4 Server, Image Ghost Symantec AS/4000, Exchange/Outlook, anti-virus McAfee Lotus Notes 123 & disaster recovery setting up and administering a Windows

PROFESSIONAL TRAINING:

2009, Confidential, CCVP, CCNA, CompTIA A+ 1997, Confidential, M.C.S.E. 4.0 1992-1993, Confidential, Business Management 1989-1992, Confidential, Visual Communication