summary

A highly skilled and accomplished Microsoft Systems Engineer with broad-based experience in systems engineering and administration, hardware and software, integrations, upgrades, troubleshooting, technical support, and training and development in an enterprise scale/scope . As a customer-focused producer, adds greater value to services provided. Possesses a demonstrated record of achievement in fast-paced, high-volume environments. A driven performer who overcomes challenges to deliver substantial results.

technical & Business skills

Microsoft Systems Engineering, Microsoft Operating Systems, Active Directory, MS IIS 6.0 Administration, Microsoft Clustering, Intel-Based Computer Hardware and Peripherals, Legato Networker, VERITAS Backup Exec, MS Project, MS Visio, MS Office Suite, Diskeeper 9, Norton Ghost 8.0, MacAfee Epo 3.5, VMWare 5.x Workstation, SAV 10, SQL Server 2000, MS Great Plains 8.0, RACF® Basic Administration (RBA) Project Management, Marketing, Corporate Sales, Business Development, Consulting, Vendor Relations, Leadership/Supervision, Strategic Planning, Training Development, Business Writing,

experience

Confidential, Plano, Texas
Intel Systems Administration Specialist, (MS Systems Engineer) November 2008-July 2009

• Acted as Microsoft Windows server engineer, administering and supporting environment in global team of more than 500 servers in the Plano Data Center for a large hospital system. Acted as part of the 24x7 IT Operational Support Team with on-call rotation for the team every forth week. As the on-call person, responsible as primary between 7 AM - 7 PM and secondary on-call from 7 PM to 7 AM to handle all severity incidents generated through incidents either by internal customer or monitoring automation and document in Remedy. Worked extensively with HP, Dell and IBM server hardware platforms.
• IT system maintenance including but not limited to daily health checks of servers to be proactive about potential outages such as failed hard drives, antivirus solution updates, ect, quarterly patching of servers from WSUS that are approved by client, Update documentation as servers are deployed/retired to assure accuracy, participate in approved change management process when issues are detected to obtain required approvals within change management requirements.
• Served as a server resource to support Microsoft Clustering and web servers and held direct responsibility for 81 production and development servers in pool, including assurance of site backups using TSM
• Worked in tandem with the development teams to assist in potential issues pre and post code deployments. Troubleshoot issues to determine if there is a server issue or a code deployment issue and take appropriate actions.
• Attended technical account meetings when major releases/changes of new and/or existing technologies are planned as a representative of the systems engineering team to act as subject matter expert.
• Responsibilities to assure enterprise monitoring solution such as NetIQ or BMC mid level monitoring is functioning as intended and to take appropriate action should it be determined that the target server(s) are not monitored.
• Six years Windows 2000 server and Five years Windows 2003 server in enterprise setting for both production and test environments.
• Worked extensively with VMWare workstation 5.X and have a functional understanding of VMWare ESX. Responsible for pre-stage of VMWare P2V tool along with stopping services pre-deploy when a server is scheduled for virtualization along with working with the VMWare engineer and application developer pre and post P2V to assure successful virtualization and reduce risk to environment.
• Worked with competitive MS System Center tools such as TSM for enterprise backups, WSUS for Windows patching and enterprise monitoring solutions including NetIQ and BMC mid-level monitoring.
• Responsible to work with internal customers (application developers) when problems arise to take appropriate actions and when the developer contacts me as POC for servers that housed respective applications.

Confidential, New York, New York
Systems Engineer, May - November2008

• Acted as Microsoft Windows server engineer to assist in the corporate integration at ThomsonReuters. Worked extensively with HP server hardware platforms.
• Responsible to work with steady state team members across technical disciplines and take appropriate actions.
• Worked on pre and post move testing activities to identify potential problems/risks and take action.

Confidential, Philadelphia, Pennsylvania
Intel Systems Administration Specialist, (MS Systems Engineer) 2006-2008

• Acted as Microsoft Windows server engineer, administering and supporting environment in global leveraged team of more than 3,500 servers in multiple sites across U.S. and Canada. Worked extensively with HP server hardware platforms.
• Served as local Philadelphia-region server resource and held direct responsibility for 75 servers in pool, including assurance of site backups using ArcServe, Legato Networker and VERITAS Backup Exec.
• Oversaw new server builds on primarily HP servers. Served as local server resource, supporting respective part of data center move (DCM) with DCM team.
• Coordinated with leveraged Intel team and acted as queue manager, ensuring equal distribution of workloads.
• Provided team operations manager with daily/weekly reports of workloads completed by team on global basis while ensuring SLA (Service Level Agreement) compliance.
• Held responsibility for remedy-incident, and request-and-change management, as well as problem management while maintaining customer SLA requirements.
• Led newly leveraged team to achieve SLA incident resolution improvements at all incident-severity levels to over 95% successful resolution.
• Acted as and simultaneously worked in the role of Intel queue manager, resulting in significant improvements in customer SLA metrics.

Confidential, Parsippany, New Jersey
Technology and Systems, 2005-2006

• Served as specialized systems integrator in computer telephony integration (CTI).
• Mapped, followed and implemented strategic initiatives in technology changes within short product life cycle of hardware platforms.
• Ensured 100% hardware and software compatibility and quality through testing and documentation, from development and manufacturing to turnkey solution, for customer in core marketplace.
• Maintained company information technology infrastructure and server administration on Windows 2003 Small Business Edition.
• Identified deficiencies in business processes such as quality and assurance (Q & A) manufacturing testing.
• Developed and implemented new software testing standards for future system builds, improving manufacturing effectiveness and defect reductions significantly.
• Performed series of stress tests on new and emerging hardware to qualify as part of solutions offering. Developed several stress tests, enabling selection of best hardware available to exceed needs of CTI market.
• Conducted O/S independent stress tests to ensure ability of core capabilities to support CTI applications. Analyzed internal structure to verify zero conflict in driving maximum number of voice boards installed in deployment.
• Tested each configuration using popular operating systems such as Windows XP, Windows 2003 SERVER and Linux, ensuring zero conflict between core internal logic, O/S and voice boards.
• Utilized benchmarks to verify configuration's ability to stand up to maximum load.

Confidential, Newark, New Jersey
Interim Support Specialist, Academic Computing Services, 2005

• Managed Windows applications servers and SQL servers hosting MS Great Plains 8.0.
• Installed, configured and supported Great Plains 8.0 including IIS 6.0 & SharePoint 2003/WSS 2.0 for integration with MS Business Portal.
• Tested application in public labs supporting up to 300 concurrent users.
• Served as project manager for installation with specific key deliverables.
• Acted as sole technical liaison between Microsoft Business Solutions and key university individuals during and after software deployment.

Instructor, Adjunct Faculty School of Management, 2004-2005, 2006-2007

• Taught face-to-face, as well as e-learning technology courses, utilizing interactive delivery of course material with research orientation.
• Oversaw courses such as Survey of Enterprise Architecture, Introduction to MIS and Principles of E-Commerce.

Senior Field Service Engineer- desk side engineeringand Project Leader, 2002-2004

• Coordinated solutions integration through project management and team leadership.
• Provided tier III hardware/software support of Windows platforms, including data recovery, to university members.
• Organized system design and integration in technologically advanced and heterogeneous environment.
• Managed in-person and teleconference meetings with clients to make hardware/software recommendations.
• Kept up-to-date with existing technology and met constantly changing demands of clients.
• Utilized help desk problem tracking software and queue management routinely.

Assistant Manager of Public Computing Laboratories, 2001-2002

• Interviewed, hired, scheduled and staffed public PC laboratories.
• Maintained 100% availability of public computing laboratory equipment to university community.
• Utilized help line problem tracking software.
• Provided face-to-face technical support to university users.

Confidential,Woodbridge, New Jersey
Group Field Service Technician, 1981-2000

• Provided on-site customer service and support to installed security, fire and access control systems.
• Performed routine system maintenance and programming changes, according to customer requests and needs, using PC and other diagnostic equipment.
• Acted as project leader and liaison in systems upgrades and made recommendations to operations manager.
• Seized opportunities to grow service revenue on proactive basis by making recommendations for replacements and upgrades to sales departments and direct manager.
• Achieved goal to add greater value to services provided.

education

M.B.A., Management of Technology, E-Commerce
B.S., Management, Management Information Systems

professional development

RACF® Basic Administration (RBA) sponsored by Vanguard Integrity Professionals Inc 2010
ITIL V3 FOUNDATION, 2009
CCNA Training, 2008
ITIL Awareness, 2007
MCSE 2003 Training, 2007
Remedy-Incident Management, Change Management, Request Management and Problem Management, 2006
Great Plains 8 Self-Paced Technical Training, 2005
SQL 2000 Web-Based Training, 2005
PeopleSoft Data Management/Upgrade, 2004
PeopleSoft 8.4 Server Administration, 2004
PeopleSoft Security 8.4, 2003
PeopleTools I and II 8.4, 2003