LAN/WAN Engineer
Highly accomplished LAN/WAN Engineer with a proven track record of effective systems operations; technical support and extensive hands-on experience; providing quality customer service and team leadership. Proficient at implementation, provisioning, troubleshooting and support of LAN/WAN networks. Strong technical background, administrative skills, network performance maintenance tasks, monitor performance, fine tune network hardware and software, support of networking devices such as switches, routers, hubs etc. Secure, maintain and troubleshoot connectivity and cabling technical problems; Knowledgeable in the provisioning and support of network protocols such as TCP/IP, DHCP, DNS, WINS, OSPF, BGP and SNMP. Well versed System Administration skills with Microsoft Windows Server NT/2000/2003, Linux/UNIX as well as hardware and software applications under these environments. Administration, troubleshooting and diagnosing issues relating to various desktop operating systems such as XP, 98, 95. An articulate communicator; interact effectively with customers, key users, and staff members at all levels and effective prioritization in fast-paced demanding environments. Strive to provide quality service and exceed customer expectation. Manage customer accounts; Recommend and procure hardware and software as needed.

SKILLS Operating Systems Protocols Software Hardware
Windows Server 2K/03 TCP/IP, DHCP Cisco IOS Juniper, Cisco,
Windows 98/95, XP WINS, DNS Juniper IOS Hubs, Wireless
Cisco IOS, Juniper JUNOS RIP, OSPF, Desktop apps Routers, Switches,
UNIX, Solaris, Linux BGP, SNMP Server tools/apps Testing Equipment

EDUCATION
MSc in Telecommunications

TECHNICAL / BUSINESS EXPERIENCE

Vendor Relations Manager

Confidential,As part of a team that managed Verizon vendor relationships, where technical understanding of SW/HW usage was required, had significant responsibility that spanned a number of key areas; including understanding software and hardware R&M licensing models; evaluating software requests and working with IT standards on viable alternatives; negotiating vendor contracts and managing vendor relationships; understanding and applying property accounting rules; records retention requirements; the importance of accurate internal reporting; and financial budgeting and forecasting. Received orders from internal users, researched products, negotiated prices and/or packages, generated POs, procured products, tracked shipments and confirmed delivery, updated internal SAP databases. Produced reports, interfaced with internal Finance and Accounting departments.

Business Owner/Manager

Confidential. Established and operated a small business providing non-emergency medical transportation to people with disabilities in the Washington metro area. Developed a comprehensive business plan that included sales, marketing, financing, accounting and operations. Setup business structure and then allocated financial and capital resources to establish initial business. Negotiated contracts for the provision of medical transport services with clients. Procured vehicles and necessary inventory in order to support our operations. Set competitive pricing according to market and cost analysis. Established and organized business priorities according to market and competitive needs. Managed or delegated responsibilities to company staff as necessary. Developed relations with vendors and consultants to achieve company goals. Completed business educational programs to improve concepts and skills needed to run a business. Analyzed and managed finances and accounting of the business on regular basis. Searched for and hired the best employees our resources can afford. Utilized IT to search, gather and process business information in order to improve efficiency.
LAN/WAN Engineer

Confidential,As the LAN/WAN Engineer for “Emerging Technologies” a multi-department organization group of 150-200 employees (High level executives, internet backbone engineers, software developers and admin staff), I was responsible for provisioning, maintaining and troubleshooting of the Windows NT/2K/03 servers and other network-platform components such as network printers and print servers. Configured and optimized TCP/IP, DHCP, DNS, WINS, Directory Service and security on LAN servers. Connected hubs, switches and routers. Supported user desktops/laptops and applications including MS-Office and other email packages Supported remote dialup access and wireless LAN. Included also was network LAN/WAN support and escalation. Provided support for connectivity of wired and wireless devices such as routers, switches and hardware firewall. Coordinated activities with other engineers to provision network equipment as need arises. Run router testing, to test TCP/IP, OSPF, BGP and RIP protocols, on IOS under Cisco, Juniper and Allegro routers as part of supporting other teams. I was also responsible for making HW/SW recommendations while entrusted with procurement of new HW/SW to the department. Completed follow up and escalation of support cycles through HW/SW vendors.

Project Manager

Confidential,Managed the implementation of InnovAgent, a Call Center product for routing telephony data over IP networks. My role involved supporting and project managing the process of installation, integration and provisioning of the of the T-server platform. As a Certified Genesys Engineer, I was responsible for implementation and administration of telephony software on both Windows NT/2000 and Sun Solaris systems.

UNIX Administrator

Confidential,part of the NGS technical support team, I was one of six UNIX administrators, responsible for supporting AIX Unix running on IBM RISC 6000 machines. Our goal was to ensure support of TCP/IP and hospitality software running on servers in over 80 Hotels nationwide.

Technical Support Specialist

Confidential,As part of the MACS (Manufacturing and Computer Standardization) project support team my responsibilities involved the support of three UNIX applications: DMIS (Downer Management Information system), CDIS (Component Distribution Information System) and INTouch which were applications developed by BIS (Biomedical Information Systems and BDM) to manage blood downer information nationwide across 9 US regions. These duties involved initially testing of the beta SW on the SCO test platform, trouble shooting and escalation of support issues. Also support of other standard desktop office automation applications that ran on the regional Novell LANs

System Analyst

Confidential,Supported the installation, configuration and trouble shooting of Partners Mortgage software. Resolving file conflicts, monitor resolution, memory optimization and media damage problems.