Summary

• Network Engineer with 3.6 years of experience in System Design, Implementation and troubleshooting of complex network systems for ISPs and Telecommunication clients.
• Involved in meetings & discussions with team members regarding network optimization and BGP issues
• Experience in design, implementation, support for L2 and L3 customer support.
• Maintained network for day to day activities including link utilization and traffic monitoring
• Specialized in Routing, Switching, Firewall Technologies
• Worked with SNMP tools for monitoring the network infrastructure.
• Analyze existing WAN and Built Scalable network.
• Implemented security policies using ACL, Firewall, IPSec, SSL, VPN, AAA security (TACACS + Radius) on different series of routers.
• Configuring and troubleshooting:
• Layer 3 Routing protocols (RIP, EIGRP, OSPF, BGP)
• Redundancy protocols (HSRP, VRRP, GLBP)
• Experience with incident management, change management process and procedures of the NOC.
• Provide technical leadership for problem escalation and resolution.
• Excellent customer management/resolution, problem solving debugging skills
• Capable of analyzing results, implementing solutions both as an individual and as part of a team.
• Great team player and ability to work under pressure 24x7 duty rotation.

Technical Skills

Products: Routers (1700, 1800, 2500, 2600, 3200, 3600, 3700, 8800 and 7200), Cisco L2 & L3 Switches (2900, 3560, 4500, 5000 & 6500), ASA, PIX.

LAN Technologies: Ethernet (Fast, Gigabit), VLAN, Inter - VLAN, Routing, VTP, STP, RSTP

WAN Technologies: Frame Relay, ATM, ISDN, PPP, HDLC

Firewalls/VPNs: ASA, PIX, Cisco VPN 3000 Series Concentrator

Load Balancers: BIG IP LTM, 3900, 6900, Cisco ACE

OS Products/Services: CAT OS, Cisco IOS, DNS, DHCP, Windows 7, XP, UNIX, LINUX

Network Security: NAT/PAT, Ingress & Egress Firewall Design, VPN Configuration, IDS/IPS, URL Filtering

Switching Techniques: MAC/ LLC, PPP, PPTP, ARP, RARP, VTP, STP, 802.1q, ISL, LACP, PAGP, L2PT

Routing Protocols: RIP, EIGRP, OSPF, BGP

Redundancy Protocol: HSRP, VRRP, GLBP

Authentication Protocols: PAP, CHAP, 801.x

Wireless: 802.11 a/n/ b/g, WEP, WPA, WLC, LWAPP

Infrastructure Services: DHCP, DNS, SMTP, POP3, FTP, TFTP, HTTP, HTTPS

Security Server Protocols: TACACS, RADIUS

Network Management: SNMP, MRTG, EtherealSniffer, WhatsUpGold, Cisco Works, WireShark, TCP Dump, VMR VirtualBox

Documentation: MS Office, MS Visio

Experience

Confidential, East Brunswick,NJ

Role - Network/System Engineer

• Sonic firewall TZ- 210 Designed and implemented VPN Solution on Cisco ASA 5500 and Sonic wall platform.
• IIS Deployment Installation.
• Creating Hyper- V, Virtual Machines, QA/Testing of servers.
• Efficiently handled the security functions involving firewall design, identification and correction of security issues.
• Successfully implemented & regulated LAN/WAN, VPN operations.
• Troubleshoot TCP/IP problems; troubleshoot connectivity issues in multi protocol Ethernet, Environment.
• Configuring and troubleshooting VPN issues in ASA 5500.
• Net-gear Switch GSM 7224 Configuring the switch enabling Vlan's & Routing
• Windows 2008 R2 server administration.
• Racking, Stacking,Mounting Servers and Inventory Management of servers
• Prepping the server from scratch
• Supported Dell power edge R710 server & Blade servers.
• Lab Support for all the equipments.
• Asset Mamagent (inventory off all the hardware equipments)
• Sql Database backup on LTO3 device (Symantec Backup Exec)
• Nationwide Suspicious Activity Reporting (SAR) Initiative (NSI) deployment of servers to various fusion centers across america.
• Suspicious Activity Report (SAR) Program development and Installation in the servers
• RISS local, state, federal, and tribal law enforcement tool
• NSI (Nationwide SAR Initiative ) deployment of servers.

Confidential, Mumbai, India

Role: L3 NOC Engineer

Worked as L3 NOC Engineer to support/maintain upgrades, new installations and troubleshooting the core Network consisting routers running OSPF, BGP and maintain overall network service performance and effective use of network services in a heterogeneous environment in change management procedure.

• Providing L-3 NOC support and maintenance of ILL (Internet Leased Lines) for corporate customers
• Configured and managed networks using L3 protocols like RIPv2, EIGRP.
• Responsible for providing technical recommendations to customers with their technical issues by proposing different managed network solutions (different leased lines).
• Interacted with product management and marketing teams to develop product definitions and customer requirements.
• Designed VPN architecture for various VPN customers.
• Worked on LAN/WAN hardware including Cisco Switches and Routers (installation, configuration and troubleshooting)
• Performed Root Cause Analysis for severity on system outages
• Experienced with VLANs, Ether Channels, Spanning tree protocols, HSRP, VPN.
• Responsible for OSPF route engineering to ensure network stability to also include LDP configuration for traffic engineering.
• Responsible for internet network expansion/migration andcircuit upgrades.
• Migrated from Cisco PIX to ASA firewall
• Coordination with Network team to get solutions for escalated cases, Updating to operation, Billing and Marketing with Customer feedback to have continues development in system to serve customers better.
• Perform Root cause Analysis (RCA) for repeat incidents
• User authentication and resource allocation using Cisco ACS server using radius and TACAS+ protocols for administrative control.
• Providing Network Solutions with Network Diagrams & BOM, Designing Network
• Infrastructure Handling overall Network.
• Using NMS (Network Management System) & What's up GOLD, MRTG (Multi Router Traffic Grapher for Monitoring and configuring Cisco Devices like 2950, 3550 switches and 1760, 2621, 2651, 7206, 7513 series Router

Confidential, Mumbai, India

Role: L2 Network Engineer

Worked as a L2 NOC Engineer involving in configuration Testing and Troubleshooting actively involved with team members and internal groups for resolving network issues.

• Working in Central Networking operating Center of India (CNOC) L2 Troubleshooting the customers remotely, issuing the docket escalating case to higher Managers.
• Configured AAA server with TACACS protocol to assign and control over user logins and their privileges.
• Responsible to provide technical recommendations to customers with their technology issues by proposing different managed network Solutions.
• Managing supplier contract to ensure adherence to service Level agreements, periodically review of SLA's with account mangers, coordination with Cisco.
• Profile also outlines Co-ordination with Local loop providers like, TTML, MTNL, BSNL, TPC, Reliance Info COM, and VSNL ITMC (International Transmission Management Centre) for troubleshooting local loop problem.
• Troubleshooting for MMDS circuits: Leased circuits with last mile as RF, consisting of AP (Access Points) and SU (Subscriber Units).
• Interacting and coordinating with Cisco Tier-3 engineers and partners and restoring services within the specified SLA
• Troubleshooting routing,configuration and network performance / degradations issues and perform emergency changes to restore the services
• Configuration of various switches and routers at client locations as per
• Troubleshoot TCP/IP problems; troubleshoot connectivity issues in multi protocol Ethernet, Environment.
• Coordinated weekly project status meetings with clients and implementation team members.
• Used Remedy's TTS to track customer reported and network operations issues
• Member of the team managing the local circuit and node for business partners like AT & T, MCI, EQUANT, NTT.
• Mentoring & Training junior engineers and new joiners
• Work with Cisco TAC as part of network outage escalation and raise RMA requests.
• Participate in 24 x 7 incident and problem support

Confidential, Mumbai, India

Role: DSL Field Engineer

Worked as DSL Field engineer to support and maintain end to end connectivity and assuring the reliable transport of data for the users.

• Implementation & Monitoring DSL networks
• Configure and troubleshoot PPPoE, PPPoA, and ATM network protocols
• In technical, Installation and Configuration of DSLAM and D-DSLAM.
• Worked directly with customers and field technicians on day to day break and fix problems.
• Responsible included handling incoming calls of customer related to internet Services.
• Hands on experience in Configuration, troubleshooting & maintaining broadband network.
• Documenting all the work done in a timely and legible format in Remedy Ticketing system for upper management.
• Build network documentation which includes accurate site inventory, site network diagrams,logical LAN/WAN diagram, network device list (servers/routers/switches), server information sheets, network administration information document.
• Connect all D-DSLAM to parents DSLAM through Optical Fiber Cable (OFC) and maintain the connectivity.