PROFILE An IT professional currently pursuing MSc Information Technology. Capable of quickly adapting to changing environments, flexible and a committed individual with excellent communication skills. Have core competencies in System Center Operations Manager and Windows networking.

SKILLS

• Good knowledge in System Center Operations Manager
• Thorough knowledge in Windows 2000/2003/2008 networking environment
• Fully proficient at LAN, WAN, and Wireless building, cable installation and testing
• Extensive knowledge in Microsoft Windows Platforms (9.x, NT, 2000, 2003, 2008, Exchange Server, Active Directory
• Exchange Server 2003, 2007
• Configuration and Managing of Servers and Workstations
• In-depth knowledge in Microsoft Windows 2000, 2003 & 2008 Active Directory
• Extensive knowledge in Computer Hardware
• Extensive knowledge in Symantec Backup Exec
• Good troubleshooting skills
• Now Leaning System Center Data Protection Manager

WORK EXPERIENCE

Feb 2011 - Date working with Confidential as an IT system Administrator (Foundations Business Continuity Team)

• Maintain SCOM 2007 What's Up Gold on a daily basis
• Configures and maintains SCOM in the LAB/Dev environment
• Assist Branch offices with backups (Symantec backup Exec)
• Assist with AD and Exchange with branch offices related issues
• Maintains and configure Microsoft Forefront and mail alive
• Prepares and delivers system performance statistics and reports weekly (disk usage, forefront reports)
• Configures software changes in Spotlight on AD, What's Up Gold, SCOM, and Spotlight on AD
• Update alerts and work with customers to setup and maintain alerts that fit their needs
• Coordinates with the Hosting team on Branch offices server build documentation, help with evaluating those document to ensure they are applicable to the branch offices realities
• Work on tickets that are monitoring related, alert related, SCOM and What's Up Gold related.

March 2009 - Feb 2011 working at Confidential as an IT Systems Administrator (NOC Team)

• Designs, administrates, and supports systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems, etc)
• Dedicated to the uptime and successful throughput of information for all client focused application and underpinning systems based upon service level and operating level agreements
• Responsible for supporting Branch offices and Partner Countries(AD, Exchange, Backups)
• Configure and maintains SCOM and What's Up Gold
• Configuring, monitoring and troubleshooting of Juniper WAN Accelerator and Juniper firewall in the Branch offices and Partner Countries.
• Configure, monitor, maintain and troubleshoot Exchange server and associated technologies for Email data transport (Anti-SPAM, DNS, SMTP) and OWA (Outlook Web Access) and Microsoft Forefront.
• Advanced monitoring, administrate, troubleshoot, and manage infrastructure based systems
• Coaches and mentor other technical resources, perform systems reviews, and inspects/assess systems procedures to ensure adherence to established standards
• Responsible for systems backups using VERITAS Backup Exe

July 2005-March 2009 working at Confidential as an IT Specialist

• Manages Windows network (users, computers, printers, etc) with Active Directory
• Exchange server 2003 management
• Responsible for managing and maintenance of networks in Filed (Country Office) and Area (West Africa Area Office) offices
• Coordinates efforts to utilize Information Technology that can improve the functioning of Compassion's fields offices
• Assists country office staff members to effectively utilize software and systems by facilitating user training
• Serves as the main POC (point of contact) for any outside vendors (hardware/software) and manages maintenance/repairs as required
• Functions as a 'Help Desk' representative to answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information
• Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity)
• Provide Sys Admin Support as required to maintain user accounts, DNS,DHCP, WINS, etc. and maintaining connectivity to the internet and VPN to Area office and CMG (Head Office - USA)
• Designate and train a back-up person and develop procedures to perform IT duties
• Works in coordination with GMC System Administrator in collaborating upgrades and patches and insuring AD, Exchange, Security and operating standards are being adhered too
• Manages the hardware, software, analysis, design, implementation and overall improvement of information technology at Compassion's Country and Area offices
• Support and maintain network hardware, network Operating Systems, and Compassion system applications
• Responsible for defining and IT recovery plan for servers and workstations
• Help plan/budget the hardware and software needs of the Country and Area offices and ensure that all hardware and software acquired meets specification established by GMC

June 2004-to-July 2005 working at Confidential as a Technical Support Engineer (TSE)

• Provide Technical support to the Internet Cafe, Management and Clients networks
• Configuring, managing and troubleshooting of various servers
• AD management and maintenance
• Provide technical support to dial-up clients on daily basis
• Ensure the smooth running of cafe networking software (Limpopo by SOFT-GH)
• Responsible for installing and updating of anti-virus
• Setting up of conference facilities (video and tele-conference), and providing technical support
• Conduct on-site surveys, installing and providing technical support to Motorola Canopy Wireless Radio clients
• Provide daily reports on status of all hardware equipments and assigned duties
• Ensure that all documents (Telephone lines assignment, downtime inventory, waybills for equipments sent for repairs), are up to date and properly organized
• Monitoring, managing and troubleshooting Motorola Wireless Radio network (using WHAT'S UP GOLD)
• Ensure that all servers are maintained and running optimally
• Provide in-house training to Internet Advisers (IAs) and customers
• Installing and configuring new equipments and software on the network and for customers
• Provide day-to-day Assistance to systems' users
• Internet tutorials for beginners

Dec 2003-May 2004 Worked with Confidential as IT Manager

• Manages Windows network (users, computers, printers, etc) with Active Director for the headquarters and branch offices
• Manages Email Server (MDeamon)
• Provide day-to-day Assistance to systems' users
• Responsible for managing and maintenance of networks in all branches
• Provide software and hardware support
• Installing, configuring, managing and maintenance of all servers and workstations
• Ensure smooth running of accounting software (Oracle 9i Lite)
• Responsible for generating report from Oracle 9 Lite for financial analysis during companies account close
• Supervising companies data entry operations
• Responsible for all backups in the Company
• Responsible for Data synchronization with companies central sever in Singapore
• Liaise with Internet Service Providers (ISP) for internet connection
• Make recommendations to management on purchase of hardware, software and equipments
• Responsible for making contacts with computer equipments suppliers

Nov. 2002-Nov. 2003 Worked Confidential as a Technical Support. Duties:-

• Plan, develop and present training to increase overall capabilities of users of the installed computer equipment
• Setting up computer labs for schools and clients
• Providing training for students and clients
• Providing hardware and software support
• Responsible for all backups of the company
• Hardware and networking troubleshooting and maintenance

March 2001-Sept. 2001 Worked with Confidential Duties:-

• Coordinate the collection of data from point of origin
• Establishes and maintain data processing and computer code files
• Provide data processing support for various activities and users
• Assists in formulating data processing procedures
• Verify data entered into computer

May 2002-Nov. 2002 Confidential as Technical Support. Duties:-

• Providing hardware and software support to students and clients
• Assisting in the hardware Department

Sept. 1997-March 1999 Worked with Confidential as Stock Manager/Site Supervisor and Assistant purchasing Officer for 18 months. Duties:-

• Assist with the management of the WIP (Work in Progress) ledger
• Managing and maintaining strong customer relationships
• Actively participate in cross functional teams
• Site works, meeting or exceeding program objectives
• Co-ordinate and supervise the efficient completion of all site project
• Comply with company construction policies and procedures.
• Keeps a running inventory of construction materials stock.
• Maintains materials stock on the sales floor and overstock.
• Develops and implements procedures for receiving and storing materials
• Receives and unpacks incoming orders, checking against items listed on requisitions, invoices or other order forms

March 1997-Sept 1997 Confidential as Stock Manager, Accra. Duties:-

• Keeps a running inventory of construction materials stock.
• Maintains materials stock on the sales floor and overstock.
• Develops and implements procedures for receiving and storing materials
• Receives and unpacks incoming orders, checking against items listed on requisitions, invoices or other order forms

PROJECTS

• Technical Supervisor for setting up Compassion International Ghana entire network
• Technical Supervisor for setting up Compassion International West Africa entire network
• Branch Office and Partner Country Exchange migration Testing (Exchange 2003-2007)- CI
• Branch Office and Partner Country AD migration Testing (Windows Server 2003-2008)- CI
• WAN setup using Canopy and Proxim wireless radio equipments for Surfcom Communication Limited an ISP
• Head of team for cabling and networking Ghana Library Board
• Part of the dynamic and motivated team responsible for expanding the VOIP and Laptop lounge at BusyInternet
• Setting up of Telewalk Ghana Limited network
• Reconfiguration of Olam Ghana Servers in all branches
• Cabling and network installation of computer laboratories for Schools (Kyebi Secondary school, Oda Victory JSS, Swedru Commercial school,)
• Cabling and networking Bright Links and Tours, and Bright Links Internet Cafe

CAREER SUMMARY

MICROSOFT CERTIFICATIONS

• System Center operations Manager 2007 (yet to Certify).
• MCSE (Microsoft Certified System Engineer) - Security Specialization
• MCSE (Microsoft Certified System Engineer)
• MCSA (Microsoft Certified System Administrator) - Security Specialization
• MCSA (Microsoft Certified System Administrator)- Messaging Specialization
• MCSA(Microsoft Certified System Administrator)
• 9 MCPs (Microsoft Certified Professional)

CISCO CERTIFICATIONS

• CCNA (Cisco Certified Network Associate)
• Jan, 2002-Dec, 2002. Diploma in Management of Information Systems - (Institute for the Management of Information systems - IMIS), UK.
• Feb. 2004-Feb 2005. Honors Diploma in Network Systems Engineering - NIIT, Ghana
• Nov. 2009. Upgrading your Network Infrastructure and Active Directory skills to Windows Server 2008 - New Horizons - Denver, USA
• Oct. 2011. Customer Service Training - How to deliver exceptional Customer Service - Fred Pryor Seminars
• Oct 2008. VPN and Secure Systems -- Central Micro Solution - Ghana
• Oct. 2007. Advanced Network Security - Central Micro Solution - Ghana
• Feb 2008. Linux Desktop Training & Linux Security -- Central Micro Solution -Ghana
• April 2008. Linux Messaging (Sendmail, Postfix, Qmail) - Central Micro Solution - Ghana
• July 2008. Linux Apache Web Server & Linux Samba -- Central Micro Solution - Ghana
• Dec. 2004 Motorola Canopy Technical Training Course
• Dec. 2003-Feb. 2004 Windows 2000 Professional Administration (MCP) - FACT, Canada.
• Sept - Nov. 2003 Network+ --FACT, Canada
• July - Sept., 2003. A+ Core - Hardware - (FACT), Canada
• Dec 2002-May 2003. Diploma in Computer Hardware Engineering -(Institute of Information, Communication Technology), Adabraka - Ghana.

EDUCATION Currently pursuing MSc Information Technology General Certificate of Education (GCE) O and A' Levels

Course Summary:-

• Majored in Economics, Business Management and Government. General Course in Construction ( GCC )-Accra Polytechnic.