System Administrator resume Los Angeles, CA - Hire IT People

An innovative, business leader with 13 years of technical expertise, capable of providing a technical vision and strategic goals. Strong customer satisfaction skills, with a proven track record of bridging the gap between technical and non-technical users utilizing clear communication

Education
Master of Business Administration

Bachelor of Science in Business Administration with a double emphasis in MIS and Marketing December 2000
MCTS: Windows Server 2008 Active Directory Microsoft Certified Professional (MCP)
Apple Certified Macintosh Technician (ACMT) Network+ Certified (Networking)
A+ Certified Professional (PC Hardware)

Technical skills:

Virtualization: Citrix XenServer & XenApp, HP Device Manager (Thin client Mgmt), Parallels, VirtualBox, VMWare ESXi Server & Fusion
Networking: Active Directory, DHCP, DNS, TCP/IP
Communications: Shoretel VoIP, 3com/HP VoIP, Blackberry Enterprise Server
Software: EMC’s Networker 7.3 (Backup software), Backup Exec, Ghost, Kaspersky/Symantec/ Trend Micro antivirus, Microsoft Office 2000-2010
Servers and OS: Windows 2003-2008 Server, Exchange 2003-2010, Windows CE-7, & Apple OS 8.6- 10.x
Hardware: 3com 5500EI-G switches, Dell PowerEdge Servers, Dell LTO4 tape drives, Dell Precision/Optiplex/Dimension Workstations, HP Thin Clients, IBM Thinkpads

Professional Experience:

Confidential,Los Angeles, CA

System Administrator February 2012 - Present
LivHOME is one of the nation’s largest professionally led at-home senior care companies with branches in major markets across the country. Maintain HP thin client on Citrix servers and network connectivity for corporate and nationwide remote sites. Manage AD environment on Windows 2008 servers and administer Shortel phone system for 200+ users.
Utilized Sonicwall Spamguard to manage SPAM on Exchange 2010 environment
Managed nationwide Office 2010 upgrade project across branch and satellite offices
Monitored network with Orion application and handled backups on Backup Exec server
Maintained Blackberry Server for 100+ users in 20+ remote branches and satellites offices
Create network and email accounts for new users

Confidential, Los Angeles, CA

System/Network Administrator (6yrs at House Ear Institute) June 2001 - February 2012
House Ear Institute is the largest, nonprofit, hearing research organization dedicated to improving the quality of life for people with hearing loss through scientific research. Collaborate with IT Director in conceptualization, design, and deployment of IT strategy, projects, and policies. Provide recommendations and solutions for IT related issues to Senior Management, Executives, PhD’s, MD’s, and Department heads. Managed, mentored, and coached PC/Mac technicians and helpdesk administrators.
Maintained (28) 3com 5500EI-G switches and 3com Intellijack switches, including upgrading OS and Power over Ethernet
Managed 15 Windows 2003 and 2008 servers (Active Directory, Print servers, DHCP server) and responsible for backing up 13 terabytes of network data on EMC Celerra and Centera
Managed Blackberry Enterprise Server for 150+ users
Supported WAN connectivity for 6 branch offices throughout Southern California
Spearheaded the virtualization project of mission-critical hearing aid programming software
Streamlined workstation deployment process utilizing Ghost Images, reducing PC setup time to 15 minutes
Part of million dollar+ network upgrade and VOIP implementation project
PC/Mac Technician (4yrs at House Ear Institute)
Identified end user requirements and established standards, practices, and procedures to improve the end users experience. Maintained on-going documentation.
Worked across all departments on complex IT projects analyzing business needs
Provided technical support, phone support (cell and VOIP), and training for 150+ PC/Mac users
Helpdesk Administrator (9 Months at House Ear Institute)
Sustained relationships with EMC, Dell, Xerox, and other vendors to ensure service meets SLA’s
Produced, updated, and maintained training materials to help end users become more efficient
Managed software licenses, software, hardware, and other IT supplies

Confidential,Torrance, CA
A+ Certification Instructor August 2009 - Present

Preparing high school students and adults for the Comptia A+ exams
Provide group and individual instruction in PC hardware components, Windows OS, security, printers, networking, and all other A+ exam topics

Confidential, Pasadena, CA
Broadband Technician-Tier 3 March 2000 June 2001

Responsible for final resolution of escalated broadband issues during the initial stages of DSL
Promoted from Broadband Technician Tier 1, to Tier 2, to Tier 3 within 9 months

Special Skills and Honors:

Bilingual, Spanish
House Ear Institute Employee of the Year, 2002-2003
Computerworld Honors Program Laureate, 2006 for VoIP Implementation

Participated on Safety, Honors and Recognition, and Advisory Board committees

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System Administrator Resume

Los Angeles, CA

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