OBJECTIVE:

To find a challenging and fulfilling position that will utilize my knowledge, dedication and past experience, as well as allows me to grow into a critical and important person in your organization with leadership and management skills

EXPERIENCE:

Operating Systems: Windows NT/2000/2003/2008 Server and Workstation/Professional/XP, SNA Server, OS2, Windows 95/98, DOS and Windows 3.1

Application Software: MS Office 97/2000/2003/2007, MS Exchange 5.5/2000/2003/2007/2010, MS Project, Internet Information Server 4.0/5.0/6.0, Citrix XPE, MTS, Proxy Server 2.0, ISA Server, MS Visio, Internet Explorer 3.0-7.0, SMS 2.0, SQL 7.0/2000/2005, Windows Clustering, Veritas , EMC’c Email Xtender, Mail Marshall, Lotus Smart Suite 96, Lotus Smartsuite 3.0, Lotus Notes, Attachmate, Right Fax, Great Plains, Vertex, Stellent, Funk Software, Citrix 4.0/4.5/5.0, Citrix Access Gateway, VMWare ESX 3.5/4.0, Vsphere, Adobe Acrobat, Adobe Photoshop, Network Associates Magic Helpdesk and virus protection, Track-it Helpdesk, Biztalk, Commerce Server, Microsoft Operations Manager, Blackberry Enterprise Server, EMC Email Extender, Commvault, Surf Control, etc.

6/10 Present
Confidential,

Key responsibilities:
In these contracts I was responsible for project management, design, deployment, testing and support of the following projects/tasks:
Design and implement support of full systems and network infrastructure with alerts, email and creation of escalation process
Designed, tested and implemented a centralized exchange model while upgrading a 5000 mailbox organization from Exchange 2000/2003 to Exchange 2010
Upgraded Active directory from a Windows 2003 native domain to a Windows 2008 native domain
Redesigned firewall to support company growth and higher capabilities
Created Virtual environments in Vmware and Xen server
Supported Xen App infrastructure already in place
Created server build documentation to support server hardening as well as a standard server build

3/08 6/10, Confidential,
SR Systems Engineer

Key Responsibilities:
This position was a newly created position that has responsibility for all server infrastructure and applications that run on them. It includes but not limited to, Active Directory, Exchange, SQL, Citrix, Commvault, Virtualization, SAN, etc. Lead engineer in design, deployment and support of infrastructure solutions.

Acheivements:
Maintained 150+ Enterprise servers that support 5000+ employees nationwide
Cleaned up and increased performance needs of Exchange 2003 environment
Re-engineered Commvault backup environment
Stabilized Citrix environment
Built XEN and VMware virtualization environment
Created standard practices for server deployments
Designed and implemented a new EMC NS480 SAN to support company growth due to acquisitions and mergers.
Designed and implemented 20 physical/100 virtual server VMware 4.0 Citrix 5.0 environment
Designed,Implemented and supported Exchange 2007/2010 environment in a complete virtual environment for 6000 mailboxes
Managed/maintained Mail Mashall server which was the virus protection/spam filter rules for email flow
Supported 600 locations connected via Cisco WAN/VPN connectivity with Cisco Firewalls/Switches
Managed Data center environment with 150 physical 50 virtual servers

1/08 3/08 Confidential,
Director of Technical Services (Contract)

Key Responsibilities:
Maintain and manage a group of technical people to ensure quick and proper delivery of service, asset management and technical support. This position was a short term contract to relieve and free up the person that normally handled this position so she could dedicate herself to an EMR application deployment.

11/04 11/07 Confidential,
Technology Operations Manager

Key Responsibilities:
The Operations Support Manager provides Senior Project Management technical expertise for technical and infrastructure related projects. This position has 4 direct reports and manages an external NOC vendor relationship. This position exercises the usual authority of a manager concerning staffing, coaching, developing, performance appraisals, promotions, salary recommendations and terminations. Managed a team on a daily basis, which includes, but is not limited to activities such as managing vacation schedules and conflicts, conducting regular team meetings, work in conjunction with his/her manager to obtain budget approvals to support projects, and provide scheduled team status reports.

ACHIEVEMENTS/PROJECTS:

• Managed a Windows 2000/2003 Active Directory migration, as well as support and maintenance of 120+ servers
• Deployed and maintained a full monitoring and management solution to alert and notify technical staff of potential server and network issues
• Created service catalog and IT owners of services to begin an ITIL implementation
• Worked with audit teams to ensure proper procedures and documentation to support Sarbanes Oxley testing’s and audits
• Provided project management and technical expertise to migrate 600 users mailboxes to Exchange 2003 and Outlook 2003
• Stabilized and standardized the Veritas backup solution for the bank
• A member of a 8 person team to configure/deploy/support Cisco VOIP solution and integrate it into active directory and exchange
• Provided technical leadership to other staff and third party consultants to resolve problems as well as come up with solutions to make things run more efficient
• Created an on call schedule for any off hours problems or activities
• Deployed new Commvault backup solution across the enterprise with agents such as SQL, Data and Exchange Migrator
• Provided 2nd and 3rd level support for Windows 2000/XP desktops and applications
• Primary liaison to vendor providing Network Operations Center activities
• Leadership and guidance to the Wintel staff members
• Ensure the reliability and security of server infrastructure
• Provide efficient, high quality support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the server infrastructure
• Play a key role in the overall recommendation and design of server architectures and policy development in order to meet current and future business needs for the entire server enterprise environment
• Provide recommendations on expenditures within approved budget
• Maintain staff development, and participate in hiring and promotion of staff
• Communicate planning and development, documentation, and status to management
• Ensure that the environment is kept current with hardware and software update releases as necessary
• Participate in business continuance planning, testing, and implementation
• Work with IT Security to ensure the physical and logical stability, reliability, confidentiality, and integrity of the Bank\'s systems is in accordance with policies, procedures and guidelines, taking appropriate actions for all violations

2/00 11/04 Confidential,
Technology Team Leader
The Technology Team Lead designed, built and tested I/T infrastructure and system software solutions to new or existing systems. Was responsible for mentoring junior staff members, and in implementation of architectural vision and facilitating the reuse of existing solutions.

ACHIEVEMENTS/PROJECTS:

• Moved PMI’s server base from 9 to 70 servers to support PMI’s Informational Technology growth
• Designed and configured Enterprise Gigabit Ethernet network
• Engineered, Designed and configured Exchange 5.5 e-mail environment and followed that up with a migration to Exchange 2003
• Built Windows NT 4.0 environment and followed that up with an upgrade to Windows 2000 & Windows 2003 network Operating Systems
• Configured and designed SQL database servers for optimal performance
• Project Manager to double the size of our headquarters office and worked with upper management to support our companies growth. Built a corporate data center environment that has redundancy and disaster protection built into the data center.
• Managed a Windows 2000/2003 Active Directory migration of 70 servers
• Designed, implemented and supported a Citrix XPE solution to support a company wide globalization project
• Created and Implemented a Full Disaster Recovery and Business Continuity solution for the organization including hot-site capability
• Migrated 25 websites from IIS 4.0 to IIS 5.0/6.0
• Produced network diagrams, Data flow diagrams and documentation to help support infrastructure
• Purchased all computer, server, printer, network and telephone equipment
• Created a change management process to maximize up-time of applications and equipment
• Implemented a company wide SPAM e-mail filter solution
• Standardized desktop hardware and software
• Designed and implemented a company wide virus protection solution

Key Responsibilities:

• Developed and Maintained Client Partnerships

Developed and maintained in-depth understanding of client’s existing business processes and applications
Reviewed and contributed to the definition of functional requirements
Explained technical concepts and design decisions to clients

• Provided Ongoing Technical Operational/Production Support

Provided technical advice and hands-on assistance to analysts, technologists and user’s
Identified technical options for providing operational/production support or resolving applications or system problems
Reviewed system performance and recommended approaches to improve overall performance
Documented and resolved technology related I/T issues
Maintained and updated documentation of existing system architecture
Performed Network administration and support of hardware and software including, but not limited to:
Website administration
Firewall administration
Microsoft Exchange e-mail administration
WAN/Internet management
Remote dial-up support
Router/Switch network management
FAX server administration
Security administration

Perform daily routine backup of all software and data to tape, and monitor activities.
Implemented computer virus protection at server and desktop levels
Installation, maintenance and troubleshooting of PCs and file servers
Recommend to IT Manager hardware and software modifications, upgrades, additions or replacement to improve IT capabilities
Assist in the preparation and management of IT infrastructure related budgets
Continuously monitor and work to improve computer hardware and software performance
Manage computer hardware, software and telecom vendor maintenance activities
Acted as a backup to Facilities Manager for air conditioning and security issues

• Provides Technology Support to Major I/T Initiatives

Participate is detailed project planning and design reviews.
Documented technical design decisions for projects, including trade-offs and adherence to architectural standards.
Translated functional requirements into architectural and technology requirements.
Facilitated the implementation of recommended technology.
Ensured that new applications can exist within current networking infrastructure.
Reviewed and analyzed software metrics such as complexity and performance
Reviewed and analyzed test results to ensure issues are resolved.
Installed and configured a secure wireless network
Project Manager for the construction of new worldwide data center for PMI
Project Manager for many critical IT related projects such as Disaster Recovery planning, upgrade to our production website to Windows 2000 and SQL 2000, accounting software package, etc...

• Developed Others

Evaluated technical expertise and skills of project team members.
Provided ongoing technical guidance and support to team members
Identified and recommended developmental opportunities to project team members
Determined need for and orchestrates formal and informal training

• Architecture and Technology Standards

Assisted in defining the architectural vision for technology solutions and taps all available business and technology sources to build the vision and keep it current with respect to technology and business practices
Reviewed present and future technology decisions, tools, and architectures to eliminate what is non-standard

• Built and Maintained Relationships with Technology Professionals and Users

Established working relationships with senior technology professionals internal or external to PMI
Regularly reviews technology drivers, needs and IT strategies with senior technology professionals and users
Participated in cross functional IT group activities and task forces

6/98 - 9/99 Confidential, PA
Network Administrator

Environment:
NOS - Windows NT Server 4.0 with multiple domains
Windows NT Terminal Server 4.0
Citrix Metaframe 1.8
Mail Server - Microsoft Exchange Server 5.0
Mail Client - Microsoft Outlook
SNA Server 3.0 and 4.0
Fax Server - Right Fax
SQL Server 6.5 & 7.0
System Management Server 2.0

Perform customary Network Administration duties such as monitoring network traffic, capacity planning, reviewing error logs, creating users, maintaining security permissions, creating shares, maintaining login scripts and configuring network printing.

Work with a team to prepare solutions for server and network problems, including changes to the network infrastructure such as rerouting a section of the network through a frame relay.

Provide desktop support for end users to resolve workstation problems with Windows 95, Windows NT Workstation, Access, Word, Power Point, Outlook, Attachmate and various internally developed business specific applications.

Develop and execute plans for deployment of new software and upgrades.

10/93 - 6/98Confidential,Broomall, PA

Developed and managed a team to handle support calls for the home support division utilizing a mostly part-time workforce in order to reduce the cost of providing the service.

Managed resource requirements for the local territory to insure the timely delivery of service.

Regional Technical Support Specialist (6/97 - 12/97)

Provided escalated support for all field service technicians in order to resolve networking, hardware and software problems.

Instructor (12/96 - 6/97)

Created lesson plans and provided training in customer satisfaction skills and Lotus Notes.

Responsible for the installation and troubleshooting of personal computer hardware and software. Installation and configuration of Operating Systems, System Boards and IO cards.

Managed resource requirements for the local territory to insure the timely delivery of service.

Field Service Technician (10/93 - 6/94)

Responsible for diagnostic and repair of PC’s and peripherals.
Responsible for primary contact with customer and insuring complete customer satisfaction.

Education: Confidential

RETS Education Center:

Computer Repair Course: Studied personal Computers from 8088 to 80486, performed the following activities: installation of hard disks, floppy disks, mother boards and option cards, as well as performed diagnostics on this equipment. Performed troubleshooting and problem determination to resolve hardware and/or software conflicts. Studied installation and configuration of DOS and MS Windows environments.