TECHNOLOGY INVENTORY

Platforms: Microsoft Windows® 95/NT/2000/XP/2003/Vista/2008, Novell Netware 4/5
Networking: TCP/IP, IPX/SPX, DHCP, Ethernet, Token Ring, VPN, Wireless
Infrastructure Software: Wise Package Studio, InstallShield AdminStudio Professional, Orca, Zenworks, VMware Workstation/ESXi, SQL Server 2005, SMS, SCCM 2007, App-V, Backup Exec, Citrix Metaframe Server, XenApp, XenDesktop, Windows Terminal Services, Windows Active Directory, DNS, Lotus Notes, Exchange, Outlook, Microsoft Office System

2011 - Present Confidential
Intel Systems Engineer

Work with project managers and Architects to build and implement Windows servers and specialized software deployment onto these servers. Servers were primarily Windows 2008 R2 and configured as application and IIS servers. Project planning, time management, task assignment, and collaboration between globally segregated teams were all critical components of each project. Third level support of DNS, AD, and physical server issues is a parallel responsibility, as well as steady state maintenance of the VMWare, AD, and DNS environment. Past scripting and packaging skills played a key part in scripting installations via vbscript out to servers and domain controllers.

2008 - 2011 Confidential
2007 (contract) Team Lead, Technical Specialist

Performed work as a team lead in the development of company standards for enterprise application management and distribution. Business applications were packaged with Wise Package Studio and deployed to user workstations via ZENworks, as well as published applications in a Citrix environment. Evaluation of other software distribution technologies including SMS and Microsoft App-V. Accomplishments include suggesting and implementing ways to better organize and manage the function of application management, including naming standards, directory structure standards, best practices, and MSI standardization and migration, and training co-workers on building images for and using VMWare for desktop deployments as well as Windows servers in a dev environment.. Worked closely with the OS build team to collaborate on enterprise build engineering. Setup a pool of development workstations on bare metal ESXi server.

2008 - Present Confidential
System/Network Engineer

Consult with business owner to streamline his business, build out Windows and SQL Server, implement DHCP and Active Directoy, setup user and workstation accounts, administer network printing for all clients and special bar code devices. Completely built the infrastructure, servers, and backend communications from the ground up and provide ongoing maintenance and support.

2008 Confidential
Desktop Administrator

Packaged business and core applications with Installshield and prepared them for deployment via Active Directory group policy and SMS. Daily operations include discussing requests and recommend software to business partners, and daily support for distributed applications. I was responsible for administering and maintaining SMS and Windows servers at 3 sites. Major accomplishments include developing and executing a staged roll-out plan to upgrade approximately 650 workstations to Windows XP Service Pack 2 via SMS in the course of a single week.

2007 Confidential
(Contract position)
SME, System Analyst

Work as a Subject Matter Expert in the field of MSI application packaging, being available to answer questions and to help employees transition into MSI packaging. Developed and presented training materials for employees. Using Installshield AdminStudio and Microsoft Orca, worked closely with product owners to convert and package applications into MSI format based on specific requirements and customizations. Leveraged VMWare ESX server to build, configure, and maintain testing and packaging environments. Heavy use of VB Script for custom actions that are not native to MSI functionality.

2002 - 2007 Confidential
LAN Engineer

Work in a team environment to transform a legacy multiple-tree enterprise NDS environment into a single-tree enterprise eDirectory structure. Primary responsibilities include converting scripted applications in the legacy Netware 4 environment as well as vendor-supplied installations, deploying them to the Netware 6 environment, and supporting them each step of the way; Support includes troubleshooting application failures at every level, including login script errors, user, file, container, and site level rights issues. Worked closely with site administrators and users, remote controlling workstations, and exposing, documenting, and remedying early issues in the conversion process. Successfully developed, tested, and implemented standards for the new environment including directory structure standards, workstation policies, workstation management, and documentation standards. Team lead and primary contact of knowledge to all heritage Bank One Application Integration employees for the packaging and staging of heritage JPMC applications. Applications were packaged and updated using tools such as Wise for Windows Installer, Wise Package Studio, InstallShield AdminStudio, Orca, and deployed via SMS and ZENworks.

2002 Confidential, Merrillville, IN
(Contract position)

Supported users of business critical systems for R.R. Donnelley Corp. Remotely installed software, printers, and troubleshoot software issues. Managed user Novell Netware accounts.

2001 - 2002 Confidential, Skokie, IL
2000 (contract) Network Administrator

Managed daily PC installation and set-up and supported over 1,000 users and 10 Netware and Windows servers. Extensive experience troubleshooting many diverse problems, from PC's to servers via phone and in-person. Developed and implemented procedures for Netware server management and maintenance. Initiated and monitored Netware 4.11 and 5.0 installation and configuration. Detailed understanding of Windows 2000 Server operations including User Manager, Computer Management, Server Manager, Active Directory Administration, login scripting, backup and recovery. Responsible for network printer configurations. Performed server crash recovery operations. Participated in Network migration from Novell to Windows 2000, including Active Directory design and administration. Recovered a full Novell server crash over a weekend, including building a new server, and restoring data and NDS from tape.

1998 - 2001 Confidential, Hammond, IN
Novell Administrator/Lab Administrator

Was responsible for the build and maintenance of the operating system and specialized software for 30 individual campus labs, with over 700 workstations. Installed and maintained Novell NetWare servers, Windows NT servers, and workstations. Handled and solved 2-15 call tickets per day. Installed networked and server-based applications for end-users. Coordinated University network printing via Intel Netports, HPJetDirect printers and print devices. Maintained shared workstations for over 10,000 users. Introduced ZENworks to management and implemented it system-wide to roll out applications and to take advantage of other ZENworks features including Remote Management and Policies. Developed strategy to deploy GroupWise to replace Lotus CC:mail using ZENworks. Installed Novell Netware 5 servers on Xiotech SAN. Engaged in role of client advisor and trouble-shooter. Investigated new cost-effective lab imaging software and resources, and implemented solutions for workstation security. Responsible for the nightly running UNIX scripts, backup routines for Novell, NT, UNIX, and web servers. Managed nightly high volume print jobs.

B.S. in Systems and Networking
Novell Netware 6 CNA Certification