Strategic planner and sound decision maker focused on bottom-line results, superior service quality, and internal and external customer satisfaction.

KNOWLEDGE AND EXPERTISE

• Change Management
• Contract Management
• Contract Negotiation
• Leadership & Coaching
• Team Conflict Resolution
• Succession Planning
• Performance Management
• Process Improvements
• Regulatory Administration
• Organizational Development
• Restructuring and Revitalization
• Employee Relations
• Construction and Procurement
• Development- Tower sites, Micro sites
• Network Hardening

PROFESSIONAL EXPERIENCE

Confidential
Development Manager and Construction Manager
Network Operations Manager
Switch/Field Engineer
Project Manager II

Managed and contributed to the build out of nearly 1200 cell sites, 500 microwave hubs and back-haul projects and 911/E911 deployments and integrations.

Accountable for a team of 300-450 members, comprised of 3 national vendor partners, 27 General Contractors, 3 A&E independent contract partners, 2 warehouse vendor partners, 3 geotechnical vendor partners, 4 architectural vendors, 4 tower component vendors/suppliers, various independent contract administrative staff as well as T-Mobile direct contributor and junior management staff. Experience leading switch and field operations teams as well as managed the build out for 2G, 3G UMTS GSM, CDMA, EVDO cell sites in Oregon, Washington, California, Utah, Arizona

Contributions/Responsibilities

• Created a process for development and construction milestones to mitigate customer churn as well as support retail and maintain adequate and reasonable capital investments.
• Provided strategic guidance and leadership to entire development, contract and construction teams
• Managed to milestones, the progress of A&E contractors to maintain ethical negotiations as well as fulfill permitting requirements in a timely manner.
• Professionally responsible and accountable for all actions of the entire development team.
• Worked to minimize construction costs as well as operational expenses (rents) by working closely with A&E group to maintain quality lease negotiations.
• Created BOMS and scope for new site builds as well as modifications
• Site walks with LL to determine feasibility of new build or modification
• Weekly face to face meetings with A&E teams to discuss active contracts, lease negotiations, contractor/vendor approvals
• Rejection or approval of proposed lease terms weekly to allow for seamless lease completion and recording
• Weekly meetings with Area Director to advise on up and coming lease packages to allow for transparent communication of lease terms and concerns if any.
• Weekly meetings with property management team to allow for seamless lease execution as well as open forum opportunity for LL concerns if any.
• Bi-Monthly meeting with legal team to allow for guidance with regard to difficult lease negotiations, contracts as well as risk assumption and assessments with regard to upgrades of new builds.
• Worked with A&E vendor to create and manage franchise agreements with the City of Portland, City of Lake Oswego, City of Medford, and City of Salem.
• Primary POC and planner for federally mandated network hardening. Including responsibility for lease negotiations, equipment purchase and procurement of all permits through construction managers, A&E team members and zoning managers.
• Partnered with local jurisdictions and national lobbyists to maintain relationships with key individuals, by attending City Ordinance meetings as well as franchise agreement negotiation/meetings with civic leaders
• Managed approved Capital forecast and budget amounting to 250 million in the Oregon market, 200 million and 150 million for SW and N. Central Washington markets.
• Created weekly meeting with coordinator and AR team to facilitate appropriate close out of PO’s or partial pay’s as applicable.
• Provided report to leadership team on capital receiving and forecasted activity on a weekly basis.
• Finalized GRIR report’s within one week of quarters end as to mitigate Sarbanes Oxley citations/violations and allow for accurate financial data for GAAP compliance
• Hosted Bi-Monthly sync meeting with vendor partners to ensure transparency with regard to partial pays as applicable as well as closed out or cancelled PO’s.
• Worked with third party general contractors to reduce build cost by grouping site builds as well as managed site and bid walks. Created larger regionalized work load for GC leading to quick turnaround of build out without multiple PO’s and deployments of contractors.
• Approved all cost estimates for e-bid process, by reviewing existing lease, permit’s, LL approved drawings, NEPA/SHPO due diligence documents as well as site radio count configuration as designed by engineering team
• Facilitated and fostered team work with engineering and operations
• Created QA process for Ops and Engineering team to allow for adequate and timely feedback of the internal customer experience
• Hosted weekly eng/ops meeting to discuss needs from a development/construction stand point as well as ops/eng needs.
• Managed to goals as assigned by Regional Director with regard to on air deliveries by working closely with Ops team. Created escalation process within the group to lessen lost capital for call outs for non-accessible locations and or escort required locations
• Hosted “breakfast with Christy” monthly to allow for constant feedback from internal customers (ops/engineering/retail)
• Partnered with network group to ensure accurate and timely Telco orders as well as worked closely with Ops and Engineering groups to order the appropriate number of circuits allowing for capacity growth. Daily Telco delivery calls were mandated the last three weeks of the quarter**
• Mentored and coached to ethical and professional behavior and attitude
• Contract reviews to include financial, insurance and risk review
• Tracked, processed and approved (2nd Tier approval-4 Tiers in process) all Master Service Agreements and Master Contractor Service Agreements, Vendor Contractor Agreements
• Approved RFP’s and hosted RFP or RFB meetings with approved contractor’s
• Managed review of all property leases or property purchases, provided detailed review notes to CFO for final signoff
• Created grading system for general contractors to allow for feedback on work above and beyond the QC. Grading system included things such as PO management, forecast accuracy, ethical behavior with regard to lease negotiations, accurate and timely permit submissions, relationships with jurisdiction, general professional behavior, and safety.
• Hosted kick off meetings for large upgrade projects with all general contractors to answer questions and mitigate lost time when the bidding process began. Documented, distributed and discussed expectations for QA acceptance.

Partnered with National Disaster Recovery team as well as Regulatory team

• Primary POC for E911 upgrade in 2007-2008. Worked with area PSAP’s to achieve acceptable testing and acceptance. Facilitated forward movement with project by hosting feedback sessions with Ops team and local PSAP’s as necessary
• Primary POC and planner for federally mandated network hardening. Including responsibility for lease negotiations, equipment purchase and procurement of all permits through construction managers, A&E team members and zoning managers. Partnered with Ops team to build to traffic studies to provide the best coverage possible with limited resources
• Primary media contact with regard to neighborhood meetings and community concerns with development activity
• Primary POC for jurisdiction’s and utilities with regard to development activity
• Executive disaster recovery leader for Oregon

Field Operations Manager/Field Engineer
Managed 18 Field Engineers, 6 Switch Engineers, 4 Junior Field Supervisors and 2 Switch Supervisors

• Responsible for seamless 24X7 operations of the T-Mobile network in Oregon and
• SW Washington
• Responsible for the inventory of three warehouses and associated team
• Responsible for various patches, software upgrades, switch migrations
• Responsible for media gateway migration
• Managed Telco all testing elements and DSX assignments
• Managed to approved Opex budget
• Partnered with Field team to create quarterly goals
• Quarterly performance coaching for all FOPS team’s
• Managed “maintenance” piece of GC pricing
• Fostered good working relations with competitor’s
• Responsible for fleet vehicle upkeep as well DMV records
• Accountable for Workman’s Comp claims and the administrative handling of documents
• Responsible for MLA or FMLA documentation for Operations team
• Accountable for MTTR (mean time to resolve) for all operations teams
• Managed relationships with 4 NOC facilities as well as all executive level and above escalations
• Fostered relations with retail and care
• Hosted walk in my shoes program for care and retail
• Hosted meetings to offer learning opportunities for new hire retail staff

Confidential
Network Operations Manager

Drive the culture and provide leadership for the Regional Base Station and Regional Switch teams to achieve superior business results. Prepare, review, and manage annual Capital and OpEx budgets for the Network Operations department. Development Mentor and lead the operations leadership teams and direct contributors. Responsible for the 24X7 sustainable operation of the wireless network and switch facility.

Accountable for 8 Field Engineers, 2 Switch Engineers, 2 Junior Field Supervisors and 1 Switch Supervisors

• Responsible for seamless 24X7 operations of the US Cellular network in California and S. Oregon
• Responsible for various patches, software upgrades, switch migrations
• Responsible for media gateway migration
• Managed to approved Opex budget
• Partnered with Field team to create quarterly goals
• Quarterly performance coaching for all FOPS team’s
• Set vision and strategy for Network Operations organization with an emphasis on building interdepartmental alignment
  Accountable for MTTR (mean time to resolve) for all operations teams
• Managed relationships with 4 NOC facilities as well as all executive level and above escalations

Other Employment
Confidential (Internship) Summer 1992, 1993 Primarily worked in S. Texas decommissioning and SONET integrations

Confidential Field Engineer 1994-1996

EDUCATION & PROFESSIONAL AFFILIATIONS

MBA

BS Business Management

Telecommunications Technology Diploma Confidential Technical