Computer Skills

O/S: Microsoft Windows, Novell NetWare, Cisco IOS
Applications: GroupWise/Web Access, Exchange 2007/OWA, ZENWorks, Symantec AntiVirus, Kaspersky Antivirus, Barracuda Web Filter, EMC Navisphere, VMware ESX, Backup Exec, PGP Desktop, MS Office, MS SQL Server, Apache, Tomcat, Java, OpenSSH, Firewall-1/VPN-1, Secure Client, ZoneAlert Pro, SonicWALL SSL-VPN, ZixVPM, Postini, MS DNS/DHCP, BES 5.0 for Exchange, Mitel TCP/IP Phone system and Messaging system, nagios, mrtg, Shavlik 

Experience

Confidential, East Providence, RI (Contract)
Application Support 3 08/22/2011 – Present

• Identify and recommend opportunities to improve and enhance solutions
• Responsible for coordinating and following through with project related tasks including software updates, new installations, implementations and rollouts.
• Testing the Applications Processes
• Work with multiple groups ex. Info Sec, Wintel to remediate Qualys Scans for The DPTS Application Servers
• participate actively in weekly project meetings and provide input/task updates to project team
• On-Call support for applications
• Addresses and resolves Item Processing Production issues
• Addresses and resolves Item Processing routine issues by means of Clarify ticketing system, email
• Identify problems, by means of fact finding techniques and analytic tools

Confidential, Pawtucket, RI (Contract)
Network Engineer 08/10/2010 – 12/ 10/2010

• Manage 2 Tech Support Employee’s for internal and external support
• Provide technical direction and training to more junior Technical Services personnel
• Manage projects and assist in resolving issues and planning for new applications and services
• Identify and recommend opportunities to improve and enhance solutions to customers
• Provided Internet connectivity solutions TCP/IP, DHCP, DNS, RDP
• Responsible for coordinating and following through with project related tasks including hardware/software updates, new installations, implementations and rollouts.
• Manage Blackberry BES Server

Confidential, Smithfield, RI (Contract)
Network Engineer 04/05/2010 – 08/05/2010

• Responsible for ensuring compliance of a variety of technical functions
• Responsible for coordinating and following through with project related tasks including hardware/software updates, new installations, implementations and rollouts.
• Create and Test New GPO’s for Servers, Desktops and Users
• Managed the Print Server for back office Users and Scripts for direct IP printing for Branches and Back office
• Manage Blackberry BES Server for the Credit Union, Approx 30 users
• Monitor, maintain and support network infrastructure for the Credit Union
• Maintain all backups for the Credit Union infrastructure using Veritas BackupExec
• Maintained the Monthly Server Patching with Patchlink, and Windows Update
• Planning for recovery of select business critical systems at SunGard facility for the end of August
• Work with the Mitel console for adds, removes, moves and new setups
• Worked with the all Recorder
• Worked on the New Point Messaging System
• Planned out VLAN’s to isolate the network infrastructure for DR

Confidential, Lincoln, RI
Network Specialist III 10/2003 – 03/18/2010

• Responsible for ensuring compliance of a variety of technical functions
• Reviewed, remediate and documented security of various applications, appliances, and
• operating systems for varied audiences
• Responsible for coordinating and following through with project related tasks including hardware/software updates, new installations, implementations and rollouts.
• Built, managed and upgraded Blackberry BES Servers for the Bank, Approx 30 users.
• Built out a complete Test Lab with VMware and HP Servers with Windows 2008 AD
• VMware Thinapp to present applications to Desktops
• Create and Test New GPO’s for Servers, Desktops and Users
• Create and setup a Print Server for back office Users and Scripts for direct IP printing for Branches
• Monitor, maintain and support network infrastructure for the bank
• Maintain all backups for the banks infrastructure using Veritas BackupExec to Tape/SAN Storage
• Maintained the Monthly Server Patching with Shavlik, and Windows Update
• Install and configure IBM’s ISS ULA and Proventia Services for Single sign on and Intrusion Detection
• Configure and maintain Images using Microsoft Imaging Services for Server and desktop deployment.
• Ghost 8.0 used for Imaging desktops for the past 5 year
• Migrated DNS from BIND9/Solaris to Microsoft DNS/W2k3 Server with integrated DHCP
• Implemented secure remote access capabilities secured by IPSec and SSL
• Performed successful recoveries of select business critical systems at SunGard facilities
• Planned and implemented various systems storage on EMC SAN
• Migrated and maintained various production and test systems on VMware ESX Server
• Worked on a number of Projects in the Mitel Voip Infrastructure Upgrade for the Bank
• Maintained and managed the Management the Mitel console for adds, removes, moves and new setups
• Worked with (ACD) Call Distribution for the Banks Wire Room and Call Center
• Maintained the Call Recorder ( Secure Encryption Recording) For the Wire Room
• Worked on the New Point Messaging System
• Banker had PBX’s in all Branch locations and back offices.
• Managed the VLAN’s in the bank environment.
• Updated ISO on all Switches and Routers.

Confidential, Woonsocket, RI
Senior Project Technician 2001 – 2003

• Building and configuring servers, desktops and laptops With Windows OS for a major banking system.
• projects vary some of which include providing second line support, executive support
• Defining new images to standardize business lines.
• Imitated/deployed a Windows 2000 Server as a Symantec Ghost server, which now Unicom uses for all mass rollouts of the images that are created.

Confidential, Lincoln, RI
Network Analyst 2000 - 2001

• .Responsible for the maintenance and updating of the servers, and Desktops
• Creating user accounts, setting permissions and rights for the user population
• Maintaining the Veritas BackupExec Tape backup system for the company.
• Implementation of a helpdesk (problem tracking, and technical knowledge base)
• Implementation of print servers, the installation of an Internet connection
• Maintain a WatchGuard Firebox firewall used for monitoring of network traffic.

Education
Confidential Institute (Computer Information Systems)
Confidential University  
Confidential College Degree (AS), CCNA