Computer Systems Administrator Resume Savannah, GA - Hire IT People

Career Objectives:

Looking to further my career with new challenges in the IT field.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.

Education:

Confidential- Savannah, GA
Associates Degree, Political Science Major, Computer Science Minor l GPA: 3.0/4.0
Concurrent Employment with College Studies:

Student Helpdesk Technician (2001 to 2007): Provide networking/desktop/printer support. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
Writer, Inkwell Student Newspaper (2004 to 2005): Wrote political and computer articles for the weekly student newspaper.

Technology Summary:

Certifications: Nearing completion of CompTia A+ Systems:Windows 9X/NT/2000/XP/2K3/7, Novell NetWare Databases: Oracle, Microsoft Active Directory, Avaya, Sharepoint Languages: HTML, Java Software: MS Visio, MS Office 2003/2007, Ghost and Acronis Imaging Software

IT Experience:

Confidential- Savannah, GA

Student Lab Technician, (2001 to 2007) Assisted students, staff, and faculty with various computer and printing issues. Handled phone calls needing support, as well as hands on support in and around the lab.

Selected Contributions:

Assisted with set up and tear down of campus equipment.
Used “Ghost” to image campus computers.
Handled multiple tickets daily and consistently met high service standards.
Did many hardware changes such as installing new hard drives, memory, and CD drives.

Confidential - Savannah, GA

Computer Systems Administrator, (2007 to Present) handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1-5 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Imaged and configured new desktops and laptops for company use, project manager for campus expansion project, managed re-cabling of network/server room

Selected Contributions:

Researched and developed knowledge-base articles for company network/software issues, resulting in an increase in first-call-resolutions.
Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 90%-95% on all tickets.
Handled multiple tickets daily and consistently met high service standards.
Labeled all campus computer assets using bar codes and a hand held scanner to more accurate inventory numbers and tracking of campus assets.
New customer service initiatives established such as complimentary computer/monitor cleaning and welcome sheets for new employees.
Consistently excelled in obtaining professional development hours.

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Computer Systems Administrator Resume

Savannah, GA

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