WORK EXPERIENCE

Confidential,11-3-2011 to Present
Administrative Specialist
Office of AF Surgeon General (SG6S)

• provides administrative, project, and executive support to help facilitate the Certification and Accreditation process for Air Force Medical Systems
• Writing, revising and compiling Standard Operating Procedures (SOPs) to meet contract requirements
• Track C&A effort for all systems and actively seek progress updates from analysts weekly (via the WAR)
• Update Contract Deliverable Tracking Spreadsheet with all C&A effort, ensuring systems for FISMA complaint
• Tracking Plans of Action and Milestones (POA&M)
• Use Knowledge Exchange (KX) to upload all POA&M information and findings
• Writing updates for assigned systems weekly with Estimated Completion Date (ECD)
• Update the “Current C&A Status” spreadsheet at the end of each month with the status updates from the month-end WAR Dashboard
• Maintain AF calendar for all SG6S contractors
• Add PTO/Travel Dates to the NCR calendar in SharePoint
• Requesting access for USAF employees CAC cards
• Upload certification memos (ATO/ATCs) to the Knowledge Exchange (KX).
• Submit System Authorization Access Request (SAAR) for United Stated Air Forces employees access to DOD systems and information on DD2875 forms
• Creating new USAF personnel accounts on electronic DD2875
• In process new contractors by working with company FSO
• Generating and updating a report of all Annual Total Force Awareness Training (TAFT) certificates
• Assisting with US Air Force new employee processing paperwork, helping personnel obtain Air Force Badge, Common Access Card (CAC), access to the Headquarters Air Force Computer Network (HAFNET), Knowledge Exchange (KX), Enterprise Information Technology Repository Database (EITDR) and DIACAP Automation System (DAS)
• Taking Meeting Minutes of weekly staff meetings
• Update IA contractor contact list to add/remove employees or make updates as necessary

Confidential,11/15/10-10/29/11
HSPD-12 Security Specialist/Service Support Help Desk
Dept. of Homeland Security, Identity Management Division

• Updating records for photo enforcement for government vehicles
• Processing photos at enforcement sites
• Tracking, updating and recording data for license plate for federal vehicles with Excel spreadsheets
• Edits policies and procedures for grammatical errors , accuracy and inconsistencies
• Attend meeting for Permanent Card Issuance Sites (PCIF’s)
• Checks clearance levels and granting dates using Integrated Security Management System (ISMS)
• Utilize Microsoft Infopath to obtain databases and Spreadsheet using Excel
• Analyze and troubleshoot PIV badge issuance and enrollment stations, answer calls arriving at the Support Center and accurately identify, prioritize, and log the service requests within the established standards, diagnose problems by asking accurate, concise questions in a professional and timely manner, accurately prioritize, categorize
• Monitor equipment status and provide assistance in diagnosing situations in cooperation with Physical Security personnel in the field as well as processing and programming of access control devices, resolve print queue problems, manage crisis escalation and transfer calls to other support groups as appropriate
• POC for all reports; prepare, run, write and maintain weekly reports ( spreadsheets) for all DHS components from the Enterprise Identity Management System Portal for PIV pending status
• Respond and submit IP address requests to technicians; provide consultation and ensure that all inquiries regarding, HSPD-12, FIPS-201, personnel and physical security individuals, including high-level officials, and provide accommodation for such people consistent with security requirements and operational needs
• Initial contact providing guidance for customers who engage the helpdesk through voice, tickets, and e-mails, escalate issues and trouble tickets; verify security levels and research security level clearances using several personnel and security access databases, to include: the Integrated Security Management System (ISMS); assist deployment specialists using IDMS, Authentx and ISMS
• Accesses Lenel OnGuard - A access management application for managing security access and used by many U.S. Federal Government entities that is used to control specified access levels to various buildings, offices and rooms as authorized for employees, intrusion detection systems, creation of access control lists, running reports, and identifying and resolving minor and complex situations using Lenel OnGuard System Administration.
• Uses SharePoint to track Service Support Desk tickets, place tickets for Returned Merchandise Authorizations and updating electronic call log
• Revoke PIV card access and follow up with ticket owners while keeping the customer updated on progress, provide accurate and consistent information on Personal Identity Verification (P.I.V.) badges, server crashes, malfunction hard ware such as printers, fingerprint scanners, card readers, card encoders, cameras and authentication hamster
• Create and edit Standard Operations Procedures for the Access Control Division
• Identifies areas for improvement, devise strategies and solutions to accomplish them, and submit them to the supervisor for consideration and implementation
  

Confidential,
6/16/10 – 11/12/10
Personnel Security (Contractor), Transportation Security Administration

• Assisted in and initiated background investigations and ran PIPS reports; Ran credit check from Keypoint
• Managed receipt of security documents submitted from contractor applicants; scheduled and scanned eQip release forms and , conducted mass/individual initiations in eQip Portal
• Conducted fingerprinting procedures; initiated contact with personal references, employers of applicants, and appointees for use in pre-employment suitability inquiries; verified the appropriate level of background investigation being requested, and ensured all documents required for suitability processing have been completed and included in the individual files
• Reviewed clearance forms using Background Investigation Tracking System (BITS)and e-Qip; managed the process of collecting the SF86 and SF 85P forms and provide service to managers, employees and internal and external customers; updated Background Investigation Tracking System I &II (BITS)and SKIES with most recent action taken in eQip database
• Reviewed correspondence, reports, administrative and/or operational documents, program materials, for compliance with TSA policies, guidelines, and practices; assist in conducting preliminary and final reviews of statements of personal history and related data prior to initiation of background investigation procedures; conduct background investigations of individuals who would occupy positions where a determination of suitability for employment or access to classified information is required
• Drafted summary sheets on the results of investigations for all assigned cases; in case of derogatory information, drafts detailed evaluation of the adverse information; making draft lists of recommended questions for lines of inquiry for follow on investigations; assist in adjudicating personal background investigations for suitability for employment with the FBI and/or issuance of a security clearance
• Reviewed Personnel Security Questionnaires (SF-86 and SF-85P), verified information submitted on applications contact subjects via approved methods to complete information on background investigation forms; retrieved data from credit bureaus, request Local Agency Checks, reviewed reports to determine criminal record, traffic violation, etc., reset Golden questions for applicant who have been locked out of the eQip System and, initiated new investigations and re-investigations, managed those requests, and submit those requests to the In

Confidential,Dates Employed: 01/12/09 – 6/20/2010
Server/Bartender/Certified Trainer

• Ensured that guests receive prompt attention and service; set appropriate table cutlery; silverware and condiments before the start of meals; seat the guests when they arrive, take orders, and serve food and beverages
• Reviewed the menu and recommend dishes and drinks; operate a computerized cash register; ensure cleanliness of silverware and replace table settings when guests leave; train new employees; observe and critique other restaurants on their customer service
• Acted as head waitress and prepare all necessary paperwork to ensure the accurate count of all monies and ensure that cash drawer is balanced; nominated Employee of the Month within my first month on the job and attend sales meetings

Confidential,Security & Operations Support, 3/29/2010 – 5/28/2010, Security Clerk

• Assisted with installation and maintenance of all telephone and related services (voice mail, wireless voice and data services, cell phones, calling cards, audio conferencing, in-building wiring to support voice and data networks); performed enrollment of PIV Government badges and issuance of PIV badges and Telephone Procurement Request using Admin Procure Database; issued AEGIS (proximity) badges (check access and suspend access) using Access Vision
• Distributed/activated kastle keys for elevator access to after hour employees; updated Personnel Security using Automated Security Tracking (AST); performed telephone repair and provide in-house support for all Division end-users; obtained and monitored use of services, supplies, and equipment
• Performed office automation work requiring the use of software applications and computer equipment; prepared correspondence, reports, technical documents, graphs/charts, forms, and other office support materials; provided office support services by completing a variety of clerical and administrative support tasks and procedures; processed incoming or outgoing mail, including the processing of express mail, and/or arranges records for storage/reference, scheduled disposition, and retrieval; prepared file folders, labels and checklist for International Criminal Investigative Training Assistance Program (ICITAP); granted wavier access; destroyed files and suspended AEGIS badge access to departed DOJ employees and contractor security file folders using ACCESS Proximity AST
• Entered Personal Identify Verification cards into AST and in secured Top Secret safe; initiated FBI Name checks; granted reinvestigation background checks and prepare Verizon telephone swaps and created telephone procurement request templates and program Verizon handsets

Confidential,Wash, D.C.
Data Entry/Medical Inventory Contractor
2/2010-3/2010

• Maintained the stock/supply room and warehouse for medical supplies for the Surgery Center, assisted with designated inventory, maintained supply levels of designated basic items (e.g., surgical tools, gauges, bandages, etc); provided data entry of all medical supplies to ensure sufficient equipment was placed in the surgery rooms. These functions were performed in accordance with all applicable laws and regulations and Georgetown University Hospital\'s policies, procedures and standards.

JOB-RELATED SKILLS

• Skilled on fax machine, photocopier, electronic filing system and scanner
• Ability to take initiative; self-starter; work with little to no supervision
• Strong customer service and organizational skills
• Knowledgeable inMicrosoft Office programs, SharePoint and Infopath
• Willing to work in a fast-paced team environment and able to multi-task and prioritize

SPECIAL SKILLS

• Red Cross CPR/AED Certification (received 4/09)
• Knowledgeable in QuickBooks
• Serv Safe Cert – (received 8/09 - expires 2014)

AWARDS, RECOGNITIONS, ACHIEVEMENTS

• Introduction To DoD Personnel Security Adjudications Training Courses Certificate
• Girl Scout Gold Award - May 2006 (Highest award in girl scouts) -- Girl Scout Certificate – May 2006 – Gold Award; letters of recognition/commendations/certificates received from numerous VIP dignitaries