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Desktop Support Analyst Resume

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Enfield, CT

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TECHNICAL SUMMARY

A Desktop Support Analyst and PC/ Network Technician well versed in all aspects of Client/Server platforms, hardware installations/ troubleshooting, and software set up/ configuration.

EXPERIENCE

Operating Systems Used
Windows 7 Professional, Vista Enterprise, 2003 Server, XP, 2000, 98, 95, CentOS Linux 5., VAX, and CICS.

Hardware Supported
PC’s/laptops (Dell), HP All-in-One PC, DL380 HP Servers ,and printers (Kyocera, HP, IBM).NIC cards, Cat5 (UTP) Hubs, Cisco 3750 switches, Cisco 3800 routers .TCP/ IP, protocols.Client/server LAN networks,Cicso VOIP phones.

Software Used/ Supported
Vantive/ Peregrine Service Center
Lotus Notes R6/8
Microsoft Office 2003/2010
Microsoft Outlook 2010
Norton Ghost/ WinPE/ Bart PE
Cisco VPN
Active Directory administrative tools
SMS/SCCM 2003 remote tool
Communicenter
Attachmate

PROFESSIONAL EXPERIENCE

Confidential, Enfield, CT. 09/07-Present
Information Management Specialist/ Level II

Acknowledge, process, and close incoming Peregrine Service Center tickets. Troubleshoot / fix PC’s , laptops, and printers. Set up new user’s in Windows /VAX/ CICS network environment on Windows 7,Vista/ XP/2000 Professional –based Dell PC’s / laptops(A.D. user account with Active Directory tools, Lotus Notes email, install-configure company software,etc.)use of PC diagnostic tools, reimage PC’s using Norton Ghost, update and maintain PC/printer asset database, Create and maintain VAX user accounts. Support networked Kyocera, HP, IBM (laser/label) printers in Windows,VAX, CICS, and TSO environments with command line tools. Knowledge of batch file scripting technique. Document IT procedures/ solutions. SMS/SCCM 2007 remote tool remotely support users. Support Microsoft Office 2010.

Confidential Jacksonville, Fl.. – CONTRACT/PT 5/09-09/09
Senior Technician

Assist with rollout of network hardware upgrades Install CISCO 3750 Switch,DL380 HP Servers,HP Modular Smart Array.

Confidential, Tinton Falls, NJ. – CONTRACT/PT 11/08-01/09
Hardware Technician

Client ISP Server /PC hardware upgrades, data backup/restore, pc/ network printer installs/deinstalls for bank branch.

Confidential, Enfield, CT. 01/07-09/07
Desktop Support Specialist/ Level II -CONTRACT

Acknowledge, process, and close incoming Peregrine Service Center tickets. Troubleshoot / fix PC’s , set up /move new user’s Windows XP/2000 Professional –based Dell PC’s / laptops.

Confidential, East Hartford, CT 09/06-11/06
Convention Support Specialist/ PC Support

Administering Cisco BBSM server/ voice switches for installation and configuration of internet /voice services for convention center exhibitors. Troubleshoot, repair, setup Win XP based laptops for new personnel and relocating user’s PC’s, installing programs-applications, creating- migrating NT user / Outlook email accounts.

Confidential, Rocky Hill, CT 04/06-08/06
Field Technician with Scientific Games/ State of CT.

Responsible for the preparation, refurbishment, and installation of Windows 95 PC-based point-of sale CT Lottery terminals at retail stores throughout the State of Connecticut.

Confidential, Wethersfield, CT 06/05-02/06
Customer Service Representative

Utilizing Vantive help desk ticket system and Microsoft Access database to dispatch technicians/ analysts. Remotely reset passwords for various types of voice mail systems.

Confidential, Newington, CT 10/03-6/05
File Clerk

Responsible for pulling and delivering of files, printing samples and billing releases to Customer Service Representatives,
via e-mail requests.

Confidential, Manchester, CT 07/02-10/03
Material Handler

Processed UPS packages and truck shipments.

Confidential, East Hartford, CT 01/02-04/02
Material Handler

Filled stock crib orders and maintained repair tool spreadsheet log.

Confidential, Tolland, CT 11/99-8/01
Warehouse Associate/ Material Handler

Packed and crated textile cutter machines.

CERTIFICATIONS

A+ (3/2007), Network + (12/2008), Security+ (1/2009), MCP Windows XP (6/2009). MCTS Windows 7 (5/2011).

EDUCATION

Associates in Science Degree - Computer System Technology
iploma- Computer Electronics Applications Network Technology

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