Help Desk Support Resume Lexington Park, MD - Hire IT People

SUMMARY OF QUALIFICATIONS

Employment as systems engineer, help desk support, system administrator and computer operations manager
Over 20 years of experience in computer systems analysis, systems administration and data center operations.
Bulk of career has been in support of Federal government agencies including Department of Defense (DoD) U.S. Navy programs.
Experience maintaining and operating systems handling classified and confidential information. Held SECRET clearance.
Skilled in MAPPER and Tivoli systems management tools in large operational environment.
Provided Help Desk support for up to 1,000 users. Considered the “go to guy” for difficult problems.
Supervised and trained computer users as well as Data/Operations Center staff.

EMPLOYMENT HISTORY

SUMMARY OF DUTIES

Updated and corrected customer information including confidential contact and identification data for entry into system. Translated requirements into the database design.
Analyzed Systems Change Requests (SCRs) prior to implementing changes. Coordinated changes with client end users, computer operations staff and technical teams.
Tracked and reviewed telecommunications traffic between U.S. Homeland Security offices from local Network Operations Center (NOC). Analyzed systems operations to effect optimum performance.
Served as Systems Administrator on UNIX, UNIX Shell Scripting, Windows, HP Open View, SQL writing and IBM Tivoli.
Installed and maintained software and hardware components per SCRs.
Served as Operations Manager, Team Lead, Shift Supervisor and Senior Operator supporting Federal agencies and New York Office for Technology.
Provided user support for up to 1,000 users at U.S. Homeland Security offices. Responded with solutions within required one hour timeframe.

EDUCATION

COMputer skills