Desktop Support Resume Golden CO - Hire IT People

Network/Desktop Support
Offering Advancing Skills and record of Consistent, High-Quality Performance in Network/Desktop Support, Low Voltage Installation and Problem Resolution Activities
SUMMARY OF SKILLS
Developing skills include development of networks infrastructures and information technology projects. Previous experience covers design, customer liaison, scope, testing, process limitations and timescales. Wide experience with hardware, local area networks, many software programs and low voltage cabling.

CORE SKILLS

PC/Laptop troubleshooting and repair
Hardware and software installation
Windows maintenance and optimizations
Network setup, testing and maintenance
WANs & LANs
TCP/IP Connectivity and Troubleshooting
Documented and maintained supply of all required inventory
Low Voltage Cable Installations
Excellent knowledge of LAN, and Telecom cabling, standards
Fiber optic splicing and termination
Problem solving technical support
Critical thinking
Research &Analytical Skills
Team building – leadership

EDUCATION Bachelor’s Degree

CERTIFICATIONS AMP Netconnect-Training for cable termination and splicing Future Flex Cabling System-Air-Blown Fiber Training Panduit - Training for cable termination and splicing A+ CCNA

PROFESSIONAL EXPERIANCE

Confidential Golden CO
Desktop Support 10/2010 – present
Low Voltage Cable Installation and Support: Testing and troubleshoot phone network.
Installing and troubleshoot security cameras, amplifiers, speakers, wireless devices, smart boards, projectors and audio systems. Testing and troubleshoot networks and creating test result for customers. Terminating, spicing and troubleshoot fiber optic cables; Installing, terminating (Patch Panels and 66 blocks)
Maintaining desktop and laptop infrastructure - configure, install, upgrade and support desktop hardware, O/S and application software, troubleshoot connectivity problems, TCP/IP configurations and email issues and printer problems; Virus checking and removing, keeping and updating database for each problem with workstations; Installing and computer configuration, modems, switches, routers and wireless devices; Provide phone, remote and desk side support to users.

Confidential Arvada, CO
Cable Installation Technician 03/2008-10/2010
Cable installation on middle and big size offices, commercial buildings and special buildings (like blast proof trailers, chemical labs and government restricted area) up to 2000 drops.
Responsibilities include the following:
Cable support installation (Arlington Loops, J-Hooks, Cable trays);Labeling and pulling cables (to the stations and backbone);Building, dressing and terminating telecommunication closets; Installing all necessary hardware (Fiber Optic Enclosure, Switches, Servers, UPS);Terminating, labeling and face plating stations, testing and troubleshoot networks and creating test result for customers; Pulling, terminating, spicing and troubleshoot fiber optic cables; Developing and maintaining OTDR test procedures and troubleshooting of fiber transmission facilities;
Building additional cable locations and upgrading existing networks and network devices.

Confidential Centennial, CO
PC Bench Technician11/2006 – 03/2008
Computer configuration and assembling. Installing different Windows OS and software. Computer troubleshoot and repair. Windows update and virus removing. Telephone and remote support.

Confidential Littleton, CO
Cable Installation Technician 05/2006-11/2006
Fiber optic slicing and termination.; Video, high speed Internet and Voice Over IP to exact industry standards; Residential and commercial coaxial cable wiring, CATV installation, digital cable installations, troubleshooting, using test equipment, disconnecting, reconnection; Installing, configuration and troubleshooting DSL modems, routers, switches, Digital cable box, DVR’s , and HD equipment.

Confidential Sofia, Bulgaria
Desktop Analyst 04/2003-02/2006
Computers and office equipment trade design and build up of internet network, warranty and after-warranty services. PCs components change and computers assembling; Installing different operational systems and programs; Remote and telephone support.

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Desktop Support Resume

Golden, CO

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