Product Specialist Resume Atlanta, GA - Hire IT People

TECHNICAL SKILLS

Proficient with: C#, PHP, SQL, MYSQL, HTML/Internet, CSS, Crystal Reports, Mac OS X, Microsoft Windows (XP, Vista, Windows 7, Server 2000, Server 2003, Server 2008), Microsoft Office suite, Flexi Sign Pro, Dreamweaver, Photoshop, Peachtree Accounting (Sage 50 Accounting)

Familiar with: Java, C, C++, Objective C, Visual Basic, UNIX, LINUX

PROFESSIONAL EXPERIENCE

Product Specialist

Confidential - Atlanta, GA

Responsibilities:

Assist with helping customers code in C# and some Visual Basic
Debugging of defects SDK code
Created custom applications to import and export data in and out of the Peachtree software
Developed solutions for diverse programming scenarios in C# using Object Oriented concepts

Software Support/Technical Support II

Confidential - Atlanta, GA

Responsibilities:

Assist customers with their network configurations (which includes: mapping and sharing drives, networking computers, reconfiguring anti-virus software and reconfiguring operating systems) using remote access.
Responsible for training customers on G/L, Payroll, A/R, A/P, Inventory and all aspects of the Peachtree Accounting Software.
Identify and respond appropriately to customer needs, questions and issues.
Handle high volume of incoming calls consistent with a large call center environment.
Provide updates and technical enhancements to the Peachtree Knowledge base Center.
Answer customer inquiries and requests regarding bookkeeping issues.

Project Lead

Confidential - Hoffman Estates, IL

Responsibilities:

Transferred customized software from old Confidential computers to new Confidential laptops.
Lead a team of 5 employees to do customized data migration of over 120 pc to laptop swaps.
Helped customers with setting up email and technical problems with new laptops and software.

Technical Support

Confidential - Schaumburg, IL

Responsibilities:

Data Migration, transferred data from old laptops to new laptops.

Help Desk/Programmer

Confidential - Hoffman Estates, IL

Responsibilities:

Remotely logged into Companies servers using a VPN, and pcAnywhere.
Fixed SQL queries using Microsoft SQL 2005.
Fixed visual basic code on customized software for customers using the .net platform.

Technical Support

Confidential - Hoffman Estates, IL

Responsibilities:

Data Migration, transferred data from old laptops to new laptops.
Helped customers with setting up email and technical problems with new laptops and software.

Graphic Designer/Tech-Support

Confidential - Hoffman Estates, IL

Responsibilities:

Provide technical support to ensure proper functioning of computer systems.
Design layouts for customer displays.
Trained six other coworkers on new system for better work efficiency.

Technical Support

Confidential - Chicago land Area, IL

Responsibilities:

Provide technical support to ensure computers stayed connected to the network.
Assisted employees with technical issues that arose within the day.
Travelled to each location across the Chicago land area working on Windows (Server 2003, Windows XP) and Macintosh Machines (Mac OS X).
Swapped out hard drives, reimaged machines, and troubleshot networking issues on both Windows and Mac machines.
Worked with Active Directory adding users removing users and resetting passwords for users on the domain.

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Product Specialist Resume

Atlanta, GA

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