Help Desk Technician Resume Montvale, NJ - Hire IT People

Objective

Enthusiastic Help Desk Professional seeking to benefit an IT Department with technical knowledge and strong time management skills.
Skilled at handling complex technical issues and end user troubleshooting needs. Knowledge of web applications and software.

TECHNICAL SKILLS

Software Tools: MS Office 365

Networking: LANs/WANs, Cisco 2500 and 2600 Routers, DNS, Wireless VPN Architecture, VMware, Cisco Unified Communication Manager, Cisco Unity and Cisco Jabber.

Systems: Windows 7, XP, Vista, Windows 8, Windows 10 ONSSI, Windows Server 2003, 2008 and 2012

Adobe Suites: Adobe CS5.5 Web Premium - Dreamweaver, Flash Catalyst, Flash Professional, Flash Builder, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Contribute, Bridge, Device Central and Media Encoder

PROFESSIONAL EXPERIENCE

Help Desk Technician

Confidential, Montvale, NJ

Responsibilities:

Technical support for Aqous Interactive Touch Display and Professional Displays.
Respond to technical support inquiries for Aquos Board and Professional Displays, such as software setup and troubleshooting, troubleshoot firmware and compatibility with other devices. Provide options and recommendations.

IT consoltent

Confidential

Responsibilities:

Technical support on various hardware and software applications
Troubleshoot, Laptop, Desktop, Printers, Smart Phones and Tablets
Break and fix laptop and desktop computers Windows and MAC

WEB DESIGN / WEBMASTER

Confidential

Responsibilities:

Developed a dynamic user-friendly web site optimized across all device platforms (iPads, tablets, mobile devices)
Website was designed through the use of Adobe Dreamweaver and programming languages CCS and HTML
Used SEO best practices to elevate organization's Web presence
Utilized content management system to create and update web pages to add images and text information

Help Desk Support

Confidential

Responsibilities:

Break and fix laptop and desktop computers Windows and MAC
Add, remove users from Active Directory and reset passwords for users.
Provided technical and troubleshoot assistance for incoming inquiries regarding issues related to computer networking systems, hardware, and software
Utilized ticketing system to document, track and monitor helpdesk issues to ensure timely resolution
Diagnosed and resolved Cisco Networking and wireless routers issues remotely
Deploy large volume of PC laptops and desktops for customers
Install new or replace computer components (hard drive, networking cards etc)
Configured IP network security cameras and provided assistance with issues
Troubleshoot, Laptop, Desktop, Printers, Smart Phones and Tablets.
Proficient in Windows 7, 8 and 10, Windows server 2008, 2012, Microsoft Office 2008, 2010 and Office 365.

WEB DESIGNER/MASTER

Confidential, NEW YORK NY

Responsibilities:

Proactively managed and designed website to promote marketing initiatives
Redesigned website through the use of Adobe Dreamweaver and programming languages CCS and HTML.
Utilized content management system to create and update web pages to add images and text information

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Help Desk Technician Resume

Montvale, NJ

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