Travel and Hotel Coordinator Resume Purchase, NY - Hire IT People

SUMMARY

Highly motivated individual; fluent in reading, writing and speaking Spanish.
Experience across a broad range of administrative and corporate customer service.
I have strong written and verbal communications skills with strong attention to detail and organization.
I am highly proficient in learning customized office databases.

PROFESSIONAL EXPERIENCE

Travel and Hotel Coordinator

Confidential, Purchase, NY

Responsibilities:

Help coordinate set - up activities for cargo and passenger charters
Monitor post-flight activities for customers
Possess strong analytical, interpersonal, administrative and communications skills
Ability to work nights, weekends and holidays for 24/7 shift coverage
Ability to handle multiple tasks in a fast paced, time sensitive environment
Team player that works well with others to accomplish a common goal

Front Desk Representative

Confidential, Greenwich, CT

Responsibilities:

Greet visitors and customers in a warm and professional manner
Respond to incoming telephone calls, route calls, and provide assistance and establishes general information to internal and external callers
Perform general administrative duties

Front Desk Representative

Confidential, Yonkers, NY

Responsibilities:

Greet tenants in a professional and friendly manner when entering the main office
Perform general office duties
Provided assistance for tenants with multiple various questions and issues such as maintenance within the residing home

Call Center Representative

Confidential, Norwalk, CT

Responsibilities:

Confirm, reschedule, and cancel patient appointments
Update patient demographics and medical insurance
Confirm and update prescription medication with various pharmacies using Electronic Medical Records
Inbound and outbound calls made daily in addition contact other departments within multi-specialty group as needed

Customer Service Representative

Confidential

Responsibilities:

Ensured patients were greeted in a friendly and professional manner
Protected patients’ rights by maintaining compliance with company policies including HIPPA
Provided assistance to all patients of Confidential including the collection of funds and providing information to the non-insured
Performed all functions required to bring a patients’ account to a closed status. Maintained front end edits as represented in policy and procedures

Customer Service Representative

Confidential

Responsibilities:

Opened various accounts for small business and personal customers
Converted service transactions to sales opportunities according to customer needs
Established and maintained key relationships and business contacts within the community by providing public forums and outreach to new customers and businesses
Achieved production goals by expanding existing relationships and acquiring new business

Customer Service Representative

Confidential

Responsibilities:

Heavy customer contact for billing inquiries, channel lineup and various products
Collected payments and credited customer’s account
Assisted in troubleshooting in areas where needed such as a down line, pole work, cable box
Informed customers of new updated information in demographic area

Provider Relations Representative

Confidential

Responsibilities:

Built and maintained relationships with multi-specialty and single physician groups across the State of CT
Provided information to offices on topics such as Fee Schedule and Explanations of Benefits
Educated physicians and staff on Policies and Procedures including billing, ICD-9/CPT codes, claims processing and reimbursement
Reported business activities, productivity tracking and forecasting to the Network Manager
Participated as a liaison for departments including but not limited to Credentialing and Sales & Marketing
Conducted presentations and education seminars in various settings, participated in community events and other outreach opportunities to educate non-participating providers and personnel