SUMMARY

• Experienced desktop and Server Administration analyst with 15 years of demonstrated ability in high volume computer installation.
• I’m looking to move my career to a cloud base support and administration.
• I currently have some experience with cloud support and currently working on cloud certifications.

TECHNICAL SKILLS

Windows 7/8: Windows server administration

Active Directory: Microsoft Office, Lotus notes 6.5/7/8

Remote application: Active Directory Support, Cisco VPN Support

iPhone/Android support: Citrix Support/Administration, Windows migration & upgrade

Software update Service: Terminal/Citrix Server Support, Office 365 Support/Migration

SharePoint Administration: LYNC/Skype for Business

OneDrive for Business: TCP/IP, Azure Active Directory

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• SharePoint Support/site creation
• Office 365/Troubleshooting and support
• OneDrive Support
• Exchange Online Support

Confidential

Desktop Support Analyst

Responsibilities:

• Provided desktop and remote support
• Troubleshooting Technical Problems for PC/laptops Printers
• Inventory tracking
• Konico and Xerox Printer Support
• Used and supported Windows 7/8/10
• Provided Executive support
• Cisco VPN troubleshooting
• LYNC/Skype for Business
• OneDrive for Business
• Windows server support
• Office 365 Support
• Skype for business and OneDrive Support

Confidential, TX

Desktop Support Analyst

Responsibilities:

• Provided desktop and remote support to over 10,000 end - users
• Troubleshooting Technical Problems and resolving issue quickly using Remedy ticketing system
• Provided asset managementsupport
• Used and supported Windows 7/8/10
• Provided Executive support
• Cisco VPN troubleshooting
• LYNC/Skype for Business
• OneDrive for Business
• Windows server support
• Konico and Xerox Printer Support

Confidential

IT specialist

Responsibilities:

• Citrix Administration
• Remote access through VPN and Citrix
• Provided Executive support
• Cisco VPN troubleshooting
• Installed and supported Exchange Server
• Installed and supported Windows Server Enterprise
• Active Directory Support/Group membership Creation/permissions
• Windows server support
• Office 365 Support
• Skype for business and OneDrive Support

Confidential, Houston, TX

Network Support and Administration

Responsibilities:

• Team Lead
• Provided desktop and remote support
• Exchange 2013 Migration to O of 1000 users
• Windows Server 2003/2012 Administration
• Provided server support and maintenance
• SharePoint Support
• Supported off sight clients through remote support
• Used and supported Windows 7/8 and MS Office 2010/2013
• Office 365 Support
• Skype for business and OneDrive Support
• Konico and Xerox Printer Support
• Remote access through VPN and Citrix
• Cisco VPN troubleshooting
• Active Directory Support/Group membership Creation/permissions

Confidential, Houston, TX

Network Support and Desktop Support Analyst

Responsibilities:

• Provided desktop and remote support to over 10,000 end-users
• Exchange Administration
• Active Directory Support/Group membership Creation/permissions
• Provided server support and maintenance
• Provided asset managementsupport
• Supported off sight clients through remote support
• Used and supported Windows 7/8 and MS Office 2010
• Remote access through VPN and Citrix
• Used Active Directory to perform password resets

Confidential

IT Specialist

Responsibilities:

• Supported network of 125 computers nation wide
• Installed and supported SQL Server
• Installed and supported Exchange Server
• Installed and supported Windows Server Enterprise
• Remote desktop support for 40 local and 125 nationwide clients
• Provided special support for Executive VIPs
• Supported PDA’s Black Berry, Palm Pilot and Pocket PC
• Tier II-III support
• Provided desktop support to financial brokers
• Provided remote support to hundreds of clients
• Supported Windows 7 and MS Office 2007
• Provided desktop support and network support for multiple clients
• Provided application support and Citrix support
• Installed and setup small localized networks for schools and lab environments
• Upgraded servers Installed computers and servers for specific clients

Confidential, Riverside, CA

Desktop Support/Lease Roll Project Manager

Responsibilities:

• Provided comprehensive remote and onsite support for In-house employees including Tier-II support for Desktop and LAN/WAN
• Provided Project Management for lease roll of over 10,000+ Computers
• Lead team of 10-20 for replacement of PCs on the desktop level at numerous faculties
• Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients
• Provided desktop support for SBC/ATT all over Southern California
• Utilized Ghost imaging/multicasting
• Provided leadership and mentoring to staff
• Standard Desktop duties such as PC maintenance and repair
• Supported PDA’s Black Berry, Palm Pilot and Pocket PC
• Executive support

Confidential, Santa Margarita, CA

IT Specialist

Responsibilities:

• Supported network of 125 computers nation wide
• Upgraded LAN from NT environment to Windows 2000
• Installed and supported SQL Server
• Installed and supported Exchange Server 5.5
• Installed and supported Windows 2000 Server Enterprise
• Remote desktop support for 40 local and 125 nationwide clients
• Provided special support for Executive VIPs
• Supported PDA’s Black Berry, Palm Pilot and Pocket PC