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Desktop Support Ii Resume

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Long Beach, CA

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PROFESSIONAL EXPERIENCE

Confidential, Long Beach, CA

Desktop Support II

Responsibilities:

  • Responsible for imaging and deploying Microsoft Surface Pro, laptops and desktops
  • Provide training to users
  • Provide technical support for Windows & MAC systems
  • Using ServiceNow to track and manage trouble tickets
  • Provide technical support for printers and mobile devices

Confidential, Burbank, CA

Sr. I.T. Specialist/Asset Manager

Responsibilities:

  • Asset Management and control using Service Now to receive and deploy equipment
  • Responsible for Asset Tagging of equipment
  • Manage Service Now ticket queue to ensure users are addressed in a timely fashion and meeting
  • Handle Receiving using SAP (Ariba) and Service Now
  • Responsible for providing training and assistance to teammates
  • Primary contact for vendors, technicians and management for asset purchases, storage &deployment
  • Evaluate new products and give feedback of performance to WMG Management
  • Test and resolve app compatibility conflicts Mac/Apple Support
  • Created Check - in Process for new equipment
  • Responsible for Hardware and Software Asset Management
  • Collaborate with various depts. to assess and provide needed equipment
  • Coordinate equipment disposal pickup with vendor multiple times per year
  • Work closely with Procurement Team to order, track and deploy software and hardwareSystem Analyst
  • Provide support to over 200 users in Windows Environment
  • Responsible for Win7 rollout including data migration and configuration
  • Setup, Configure and troubleshoot PC’s, peripherals, and mobile devices
  • Work with Helpdesk and Remote Desktop team to resolve user issues
  • Train users on Windows 7 and Office 2010

Confidential, Los Angeles, CA

Desktop Support Lead

Responsibilities:

  • Provide technical support for 15+ Offices including Executive Support and managed temps and 5man team
  • Kept in constant contact with vendors, to resolve problems as quickly and efficiently as possible
  • Identified staff training needs for ongoing infrastructure changes
  • Developed and implemented policies and procedures for daily activities, interdepartmental activities and asset management system.
  • Train new employees on procedures and protocols
  • Configure, Setup and troubleshoot computers and various peripherals connecting to a Windows NT/Novell network and A.D. While maintain and monitoring daily backups and printers
  • Interact with vendors regarding all equipment and resolve issues.
  • Developed Windows 2000 configuration and support guide

TECHNICAL SKILLS

Skills: Windows OS, OS X, MS Office 03-16, SAP(Ariba), ServiceNow, Remedy ARS 7.5, PeopleSoft CRM, A.D., VPN & Remote Tools, PC, Printers, Mobile Devices, Cisco routers, switches, hubs & phones

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