SUMMARY:

A hands - on IT project manager/service delivery offering more than 18 years of experience managing infrastructure (networks, servers, storage, applications, security, data center) projects and supporting both domestic and international operations. Effective at analyzing new environments and making recommendations to improve them or integrate them following an acquisition. Able to lead a variety of resource teams to complete enterprise wide projects. Track record of delivering technical projects on time & on budget with cross-functional collaboration. Demonstrate a valuable blend of technical, business operations and customer service expertise.

TECHNICAL SKILLS:

Specialties: Data Center Migrations Mergers & Acquisitions Integrations IT Finance & Cost optimization Operations Management Security Compliance Networking Strategic Planning Project Management/MS Project Technical Support Deployments & Migrations Budgeting & Financial Analysis Team Leadership Recruiting & Training Customer Service IT Risk Management Change Management System Administration International Business Outsourcing Procurement Monitoring Disaster Recovery/Business Continuity Vendor Management Windows Cloud Network Management ITIL Enterprise Architect Technology Audits/Assessments

PROFESSIONAL EXPERIENCE:

Confidential, Montvale, NJ

Service Delivery Manager

Responsibilities:

• Work on multiple technology projects simultaneously facilitating the implementation of Data Center infrastructure hardware and software including VLAN creation, server/storage build outs, operating system installation and database configuration.
• Collaborate with Architecture, Project Management Office, Vendor Management, Capacity Planning, Security, Server, Storage, Database Administration, Network Engineering, and Network Operations teams.
• Manage Operational Communications and Relationship Management by acting as primary customer interface for requests for assistance and information; engage subject matter experts as needed, provide guidance and educate customers on technical operations policies, procedures, requirements and SLAs, coordinate communications to impacted Confidential Technology teams and Business users.
• Provide high level cost and resource estimates for Technical Operations and Technical Services, service offerings; provide cost estimates for infrastructure related requests and obtain vendor quotes as needed.
• Orchestrate the technical execution of projects for internal, external and offshore Infrastructure requests, facilitating communications between Confidential Technology and its clients; coordinate with Technical Operations leads to Identify Resources for Projects.
• Interface with customers to handle requests for information from Technical Operations Teams and engage Subject Matter Experts as necessary.
• Act as a trusted advisor to clients; ensure the efficiency of Infrastructure requests and manage customer driven infrastructure projects.

Confidential, New York, NY

VP, Service Delivery Team Manager, Execution Solutions

Responsibilities:

• Managed a team of engineers building and supporting over 1,000 Windows servers (HP, Cisco UCS, VMware) that run core services (active directory, DNS, DHCP, Exchange, SharePoint, Lync), Citrix and trading systems in a fast pace, 24 x 7 trading environment.
• Support infrastructure and applications running in multiple data centers and regional offices used by traders, back office, front office and developers.
• Project managed backup data center relocation with activities including: site selection, contract review, layout of space, cabling/network/carrier design, server migration/decommission plan, equipment order review, migration planning, installation of new equipment, circuits, coordination of application migration with application owners, staffing scheduling. The actual migration was successfully completed over 4 weekends where physical servers and SAN were moved, cabled and applications fully tested.
• Publish, capacity plan, upgrade monitor and maintain Citrix XenApp farm with over 50 applications.
• Patch servers in 4-week rotation during weekend hours to minimize downtime using Microsoft SCCM delivering 99% compliance.
• Used SCOM, Nagios and Splunk for alerting and fault investigation.
• Led Exchange Server upgrade from with separate Hub Transport server roles from the mailbox servers
• Developed Disaster Recovery design and cost estimates to implement and maintain on-going business continuity annual testing.

VP, Infrastructure Manager

Confidential

Responsibilities:

• Managed data center outsourcing agreement with the Bank of NY. Responsible for managing the relationship with Bank of NY engineering and support teams in completing setup and configuration of servers, storage, network, security and monitoring in Tennessee data center.
• Supported developers in rolling out enhancements to Order and Execution Management software.
• Leveraged Citrix XenApp farm, which centralized applications in the data center while reducing costs and made applications accessible for external clients using RSA.
• Reduced data center footprint by more than 50% by virtualizing servers with VMware allowing for quicker rollout of new servers and reducing hosting charges. Work closely with a variety of development teams supporting hardware requirements and new releases
• Relocated and upgraded mail environment from Exchange along with Symantec Enterprise Vault for archiving.
• This included new SAN, antivirus and compliance requirements.
• Reduced network costs by 60% by shifting from frame relay to MPLS and moving to Radianz.
• Started as consultant to perform IT audit and come up with technology upgrade strategy.
• Installed and maintained a SAP platform in support of global multi-channel manufacturing and distribution network.
• Recruited and built a team of 20 to support the company as it experienced rapid growth
• Implemented and managed Qwest site-to-site VPN, which provided improved performance and redundancy.
• Upgraded desktop and server operating system after signing an Enterprise Agreement with Microsoft.
• Designed and deployed company’s first corporate intranet utilizing Microsoft SharePoint technology.
• Provided quarterly management reports that included number of help desk statistics, bandwidth utilization, web site traffic, number of emails and number of messages sent from blackberries.