SUMMARY:

Microsoft Certified, Third - Level IT Professional with ov\6 years of IT experience. Extensive hardware and software experience and administration with server, desktop/laptop, and mobile devices. This includes MS Server 2012/2008/2003/2000 , and NT, Novell, Unix/Linux, Windows8/7/Vista/XP/2000, and Windows98/95, with Active Directory Administration. Over 12 years of SMS/SCCM software administration, planning and deployment, liaison between Business Owners & operations teams to deliver Application solutions, using ITIL, SCCM, engineered scripts. SCCM, WDS, MDT, and WAIK; security patch management, using WSUS, ITMU, and Software Updates; repackaging with Wise Package Studio, Admin Studio/InstallShield, and Advanced Installer, customizing any software product to specific customer needs, scripting and SQL, PowerShell and VB, App-V, and Group Policy Objects. (MCTS), Microsoft Certified Technology Specialist (SCCM 2012 & 2007), A+, Network+, and Certified Novell Engineer, Active Directory 2012, including Hyper-V, WSUS, ADDS, ADFS, SAML, and Office 365. Continually growing professionally through self-study of numerous Microsoft OS/Server technology courses

EXPERIENCE:

Desktop Engineer\Packager

Confidential

Responsibilities:

• Repackage Confidential ’s Software request after their migration from XP to Windows 7, prioritizing a catalog of over 2000 applications, worked on team which created an internal SAML implementation to aid Single Sign-on, (SSO), and aided with the implementation of Office 365, Internet Explorer upgrades.
• Facilitate meetings with Application Owners and Technical Liaisons of various Business Units, for interaction to determine technical info, licensing, database configuration, file shares, UAT, (User Acceptance Testing), scheduling, communication, app standardization, (bring them up to MSI Packaging Standards), for deployment with SCCM.
• Create multiple removal scripts for these non-standard packages, which systems could not otherwise be upgraded because of poor Packaging standards.
• Create documentation standards for the environment.

Packaging tools: Advanced Installer, Wise Packaging Studio 8, Orca, VMWare 11, Symantec Management Console, and now SCCM 2012 R2 SP1.

IT Systems Consultant

Confidential

Responsibilities:

• Deploying\Upgrading SCCM to client networks.
• Deploy Operating Systems with MDT, WDS, and SCCM 2012. Using Admin Studio/InstallShield, Wise Packaging Studio, repackage custom applications and COTS software, and deploy via SCCM or Group Policy.
• Manage Windows Operating System upgrades and patching infrastructure and operations, via SCCM and WSUS.
• Prepare SCCM packages and provide enterprise and local level software distribution support.
• Test and deploy packages, using VMWare & Hyper-V and physical systems.
• Assist companies with IT operations,, directly and over the wire.
• Trained on various System Center Products: SCOM, Orchestrator, Service Manager, and VMM\Azure.

Apps Analyst

Confidential

Responsibilities:

• Using Admin Studio/InstallShield, Wise Packaging Studio, customize & repackage BLM’s custom applications and COTS software, and test deployments with SCCM.
• Create, maintain and manage the enterprise packages, documentation, and licenses for software packages.
• Manage Windows Operating System upgrades and patching infrastructure and operations, via SCCM and WSUS.
• Prepare SCCM packages and provide enterprise and local level software distribution support.
• Test and deploy packages, using VMWare and physical systems.
• Assist Enterprise, state and regional admins with SCCM queries, distributions, and issues.

SMS Administrator

Confidential

Responsibilities:

• Install software to 11,000 SMS clients on Excel Energy’s multi-state environment.
• Decommission and install new Distribution Point Servers and configure.
• Test all software and patches to assure compatibility in the environment before deploying company-wide.
• Trouble-shoot Remedy call tickets and resolve SMS and network issues.
• Use ITMU to deploy monthly patches to servers and desktops.
• Create images and reimage desktops and laptops.
• Occasional Repackaging with Wise Studio.

SMS Administrator/Site Admin/Manager

Confidential

Responsibilities:

• Setup and design the SMS deployment strategy and architecture deployment planning, including Active Directory Group creation, collection, query, report, and advertisement creation, security patch management, heartbeat discovery, metering rules, and client health.
• Train peers and management on SMS deployment techniques.
• Planning strategy for SCCM migration.
• Provide second and third level support, administration, and configuration of servers, network accelerators, desktop/laptops, mobile devices, and portable and regular printers and print servers, and migrating to DPSG Domain from Cadbury Domain

SCCM Administrator

Confidential

Responsibilities:

• Implemented process of dynamic queries based off dynamic criteria for package distribution throughout the company.
• Implemented process of using MOF’s for backups of collections and queries.
• Administer software packages to more than 14,000 machines, world-wide, via Microsoft SCCM 2007, to Corporate, Theme Park, and Shop Floor environments with 82 Distribution Points.
• Create pilot and rollout plans and coordinate with Business Unit representatives and create communications to all end users receiving distributions, and created AD Groups for SCCM deployments.
• Test and evaluate all packages, Task Sequences, and distributions on lab and pilot users, to assure rollouts success.
• Analyze all distributions and trouble-shoot with multiple tools.
• Create reports for management, to provide proof of recommendations for improvement

SMS/SCCM Administrator/Consultant/Team Lead

Confidential

Responsibilities:

• Plan and deploy software packages to more than 21,000 machines, via Microsoft SMS 2003 and SCCM 2007.
• Create and distribute Microsoft Monthly Security patches to all workstations, via SUS, ITMU, and Software Updates.
• Test and evaluate all packages, (software package request and Microsoft patches), on lab and virtual machines, and active beta testers.
• Script CMD lines or batch files to assure package success.
• Occasional creation of packages with SMS Installer or Wise Packaging, and manipulate as needed.
• Configure and setup packages, create static and dynamic queries, and collections. Create custom Reports and Dashboards as needed.
• Analyze all distributions and trouble-shoot with multiple tools. Create reports for management, to provide proof of recommendations for improvement

Desktop Service Analyst

Confidential

Responsibilities:

• Second and third-level desktop support, using SMS, RA Remote Administrator, Exchange Administrator, Active Directory, Server and User Manager, Veritas NetBackup, NAS Admin, VPN, and other networking tools, to support more than 110,000 nation-wide internal users, with network and desktop issues

Associate Network Analyst

Confidential

Responsibilities:

• Solve second-level desktop, network, and server issues, on multiple platforms and operating systems, for St. Louis County.
• Experience includes: Exchange, Active Directory User, Group, and Printer configurations, Win2K and Novell Server, Network cabling and routing, troubleshooting desktop, PDA’s, VPN, routers switches and network cabling configuration, some telcom, PC and printer configurations.