ATM Tech Support Resume Ohio - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Ohio

ATM Tech Support

Responsibilities:

Confidential, Ohio

Tier 3 Tech Support

Responsibilities:

Troubleshoot internet connection problems, modem troubleshooting, Windows troubleshooting, wireless issues, and digital phone issues.
Working with various systems within the company (ICOMS, Remedy, IssuetTrak, ATG) to provide proper troubleshooting and updating. Versed in Microsoft Word, Excel, and Power Point.
Selling of company products to customers. Work on special projects as they arrive within the department

Confidential, Ohio

Technical Support Lead

Responsibilities:

Manage day to day operation of Technical Support agents at Whipple and Canal Place.
Manage overtime of agents, Floor Lead to make myself available for agents assistance, send power point slides for meetings, meet deadlines.
Monitor QA’s, coach agents, assign OMSe tasks to agents, fix agent schedule with Empower, run daily reports, follow up on issues assigned
Doing Supervisor call backs, doing phone screenings for possible interview, and assisting in interviews for possible new hires.

Confidential, Ohio

Security Management

Responsibilities:

Operated Windows 2000, Amag Security System, Outlook Express
Managed, scheduled, reprimanded employees according to HR policies
Managed and created Standard Order Procedures and maintained Material Safety Data Sheets