Network Administrator Resume Sacramento CA - Hire IT People

SUMMARY

Seeking a responsible position in the professional world so I can fulfill and grow to my fullest potential.
Strong Microsoft Office, Specializing in Excel and Outlook; Sharepoint, iMIS, Photoshop, Adobe Creative Suite, and a plethora of other specialized software.
Experience with electronic content management systems, email marketing tools, and website analytics and traffic reporting.
Able to work and learn with minimal supervision excellent teamwork and leadership skills. Experienced trainer, and leader.

PROFESSIONAL EXPERIENCE

Network Administrator

Confidential, Sacramento CA

Responsibilities:

Served at Audio Visual technician for the Confidential Sacramento Sierra region. Facilitated Telemedicine pilot programs, developed new hardware initiatives, and implemented with clients.
Met with vendors to give estimates for new construction video rooms. Presented vendor proposals to clients to move forward with projects.

Desktop Tech Site Lead

Confidential, Sacramento CA

Responsibilities:

Fulfilled timely deployment of Windows 7 deployments prior to XP support shut off. Managed and directed other Windows 7 contractors under me to meet company deadline. This process included imaging brand new and used hardware, installing all client applications, migrating data using USMT, and configuring ODBC, SQL, or other custom settings on the clients machines.
Provided advanced technical and user support for large client base at Confidential IT Headquarters and earned an exceptional response from users for my service level. Utilized the Remedy ticketing system, as well as using tools such as SCCM to push software and Bomgar for remote support.
Singlehandedly managed the largest volume administrative work site, while consistently going above and beyond, and having a higher ticket completion rate that any other tech in the region.
Provided advanced desktop support training to desktop techs transferring from a newly acquired organization being absorbed into Confidential .
Managed site asset inventory and tracked and allocated specific pieces of hardware to the user and location through our Asset Management system “AssetExplorer”.

Tier 2 Advanced Support Specialist Analyst

Confidential, Sacramento CA

Responsibilities:

Excelled at internal Tier 1 technical troubleshooting in a call center environment supporting more than 24,000 employees and was quickly promoted to a Tier 2 technical analyst, and after that, a Tier 2 ½ Support Specialist
Served as trainer for all new hires throughout the Technology Solution Center, making me the trainer for the largest volume IT organization in the United States.
Served as backup for Team Senior and assisted in managing operations of the First Contact Tier 1 technical support team of 23+ Analysts.
Participating in the launching of Cisco based Confidential throughout PG&E including consulting with Intel’s Confidential department to strategize PG&E’s support structure.
Pioneered and implemented new processes and procedures to streamline business including new business tools, and writing the most used knowledge base article in company history.
Performed call monitoring, ticket auditing, and analyst performance feedback for a team of 23+.
Experienced supporting and using applications such as: Microsoft Office, Word, Excel, PowerPoint, Access, Visio, Project, Outlook, Active Directory Users and Computers (ADUC), Customer Care and Billing (CC&B), Cordaptix, SAP, Sharepoint, ARCOS, Tradewinds, McAfee Encryption, McAfee Security Host Intrusion, OTS 97, OPower, MasterBuilder, BMC Remedy, Citrix, RSA, VPN, Cisco Systems VPN Software, Webmail, Remote Access, PIMS, TP Mainframe, TEAMS, TSO, Experian, RDP, Remote Desktop, ECM, Sage, Contact Contact, Google Analytics, Google Chrome, Mozilla Firefox, Internet Explorer, AutoCad, MET, GEMS, JET, Cisco Telepresence, TMS, Facebook Administration, JAWS, JAT, Windows XP, Windows Vista, Windows 7, Adobe Dreamweaver, Adobe Photoshop, Adobe Acrobat, Adobe Reader, and many others.
Experienced using remote support software such as: Timbuktu, NetOp Remote Control, Host, Cross Loop, LogMeIn.
Maintained daily web content submissions for major consumer - oriented website. Assisted in general marketing duties, advanced Excel, and minor graphic design. Develop new tools and procedures to streamline content processing and the industry submission process.
Assisted with advertising programs, contact database work, advanced knowledge of digital assets management system. Communicated with consumers and the tourism industry. Participated in managerial accounting of publication distribution, as well as managing and preparing comprehensive cost analysis on incoming RFP’s.

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Network Administrator Resume

Sacramento, CA

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