PROFESSIONAL SUMMARY:

• Experienced IT professional (AD, Messaging and Collaboration) with over 21 years in teh industry. Designed, implemented and managed Windows NT, 2000/2003/2008R2 and 2012
• Microsoft Exchange servers 2000/2003/2007/2010 and 2013 or 2016 including Exchange online - Office 365 administration.
• Good noledge and experience of Active Directory(Azure), MS Exchange mail flow, OCS 2007, Lync 2010 and Skype for business -basic noledge and support, VMware/ Hyper-V.
• Excellent communication skills, both oral and written.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows Severs NT/2000/2003/2008-R2/2012-R2/2016

Messaging and Collaboration: Office 365 - Exchange online, on premise and Hybrid

Ancillary Skills: VMware, Hyper-V, PowerShell and other scripting tools Auto It

Email security appliances support: Cisco, Barracuda, Google safe-mail and others

Hardware: HP, Dell Cisco IOS (Routers/Switches and Firewall) ASA 5500 series basic noledge.

PROFESSIONAL EXPERIENCE:

Infrastructure consultant

Confidential

Responsibilities:

• Member of teh messaging and collaboration team
• Daily level 3 support (Exchange 2010/Office 365, Enterprise Vault & SFB)
• Daily KA and KT sessions with client’s SME’s
• Creating Diagrams, support documents and report (metrics SLA-SLO)
• Drafting first version of teh client run-books
• Documenting EUS and change management process
• Documenting ITIL processes to assist built new CMDB
• PowerShell scripting to collect data and system configuration
• Logs analysis, SMTP traffic report, Routing configuration
• Prepared PowerShell scripts to check and move Arbitrary /system mailboxes.
• Scheduled and successfully removed server from AD/ORG
• Checked and recommended teh correct Domain functional level and OS requirement
• Re-installed new Exchange servers CAS/HUB and MBX
• Configured new Exchange 2016 DAG
• Moved arbitrary mailboxes and resources
• Performed mail flow test in teh new Exchange 2016 environment
• Scheduled and moved 254 end-user mailboxes

Compliant IT Services

Confidential

Responsibilities:

• AD & Exchange 2013 upgrades.
• New Windows 2012 domain controller configuration.
• Exchange DAG configuration /site failover.
• Exchange 2013 Deployment, Digital Certificates Configurations.
• Configure offline address book (OAB).
• Performed daily maintenance, monitoring and troubleshooting of Exchange server and windows Active Directory.
• Prepared and plan system and users migration.
• Prepared and plan legacy system decommission.
• Provide Level III support for 8000 end users in multi-domain and cross forest architecture.
• Managed daily VMware tasks, add new VMs and troubleshoot connectivity issues and data store provisioning.
• Provide support during co-existing and integration process.
• Managed Spam and system hygiene/ Barracuda and Cisco Iron port/ spam and provide mail reports.
• Worked with vendor (HP) to design and build new infrastructure for new US data center.
• Provide LAN/WAN/VPN administration.
• Managed Office 365 and provide support for end-users.
• Managed asset / Microsoft Intune to track hardware, patch and refresh old asset
• Planned, installed, configuring and optimizing new IT infrastructure to achieve high availability and performance
• Performed daily Systems Administration using Servers2003/2008/2008R2/2012.
• Prepared migrations of 2003/2007 to 2010 & 2013. In premise, Cloud and Hybrid configuration.
• Managed account/ currently migrating users from Exchange 2003 & 2007 to Exchange 2010.
• Daily Active directory management /monitoring, AD scripts and Database maintenance
• Daily OCS 2007/ Lync 2010 support.
• Worked with infrastructure team to design and plan new Lync 2010 configuration/migration from OCS 2007.
• Provide Level III support.
• Daily Citrix/VSphere management / data center tasks, adding new VM and troubleshooting connectivity issues including VMware data store provisioning.
• Managed daily Spam / Symantec cloud.
• Document RCA and provide KB to ITSC (IT service center)
• Co-Existence Support /Quest migration manager QMM/Dell.
• Two Forests, 6 Domains with 8000 end users.

Confidential, Downers Grove IL

Microsoft Exchange Engineer/AD

Responsibilities:

• Planned, deployed and configured Exchange servers 2007, 2010 and 2013 and Active Directory.
• Exchanged migration from various versions: 2003 to 2007 and 2010 / 2007 to 2013 including office 365/ on premise/cloud and/or Hybrid.
• Worked with virtualization and physical servers.
• Worked with VMware 5.5.
• Managed clients Exchange environment / 5 to 10 servers per site/ multiple clients.
• Daily database / DAG monitoring and troubleshooting.
• System upgrades and recommendation / system patching and service packs.
• Daily OS server HW management / Windows 2008 R2/ Windows 2012.
• Daily MailGate management /system protection and malware monitoring.
• Managed Actiance (Vantage) /content monitoring & alerts.
• Managed users mailbox/ PST and public folders.
• Provided tier three support for Microsoft Exchange server & Active Directory including daily management, system backup and troubleshooting (SMTP-Mail Flow & DNS) issues.
• Managed company spam solution to ensure protection against viruses and Junk mail.
• Designed and implemented various Microsoft Exchange and Windows server migrations.
• Designed and implemented disaster recovery solution for several servers including messaging system, DB servers and other Application servers.
• Provided daily management and support for Black Berry and mobile devices.
• Designed and fully supported (Citrix ZenApp 5.x)/ Published business application TMA and other office products. i.e. Outlook, Word, Excel and printing.
• Provided strategic management and operational oversight of customer service team that consist of 2 lead technicians and 10 other technical analysts while maintaining responsibility for company Helpdesk operation.
• Designed and developed our enterprise support solution, and currently manage all aspects of teh Helpdesk support center including daily report analysis, client services, operations and quality assurance.
• Created proactive approach to ensure teh call handling process and to meet customer expectations.
• Developed incidents monitoring mechanism that helped measure incident records for completeness and accuracy.
• Oversaw teh development of operational and technical documentation used for managing and increasing customer satisfaction for teh support center.
• Developed internal methods and approaches to promote teh use of satisfaction surveys for all customers that resulted in a better understanding of customer perceptions and concerns.
• Developed an extensive array of noledge that included end-user training and self-service /easy access to CMS (Call Management System)

Confidential, Chicago, IL

Senior Support Analyst

Responsibilities:

• Member of TSS Group (Technical Support Services) handling over 100 calls per day that represented over a million-plus PCs and diverse groups of end-users.
• Managed various areas of support included broadband connectivity, account provisioning, email (Lotus Notes & Eudora) and Windows installation, configuration, and upgrade issues.
• Maintained and monitored support for Novell server and daily backup.
• Customer Support Satisfaction - Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of calls resolved within company’s requirement.
• Professional Development - Expended background noledge in Microsoft products and networking implementation and reconfiguration.
• Managed broad range of installation, upgrade, roll-out and troubleshooting projects for Windows based networks, with focus on computer/network systems. In addition to Microsoft Windows products, serviced HP printers and hardware replacement.
• Functioned as university computer lab consultant assisting students and providing technical support for desktops, laptops, and email/internet connectivity.
• Responsibilities include computer maintenance and software programs configuration.