Desktop Support Specialist Level II Resume

SUMMARY

Experienced in working in blackberry server web console to create, delete and modify blackberry user accounts. Managed, configured and supported blackberry phones, iPhones, iPads and AT&T and Verizon air cards and devices.
Experienced in managing, setting up and troubleshooting Microsoft Office 2010, 2007, and 2003. Well skilled in Windows 7 and XP environment.
Cisco VPN, Cisco IP Communicator, CUPS, LAN support, active directory for accounts creation, deletion, and modification. Hands on experience on Konica Minolta, Xerox and HP, Kodak and Canon printers and scanners.
Configured, managed and set up different wireless networks and Local Area Networks at various locations and at work, troubleshooting different workstations, local computer systems and laptop notebooks.
Reimaging and custom building laptops and desktops per user needs
Symantec PGP installation and enrollment for additional security
Creating and setting up FTP accounts
Experienced in remote support using Team Viewer and Citrix GoToAssist
Proficient communication skills in English, Gujarati, and Hindi languages

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Specialist Level II

Responsibilities:

Working as jack of all trade and single handedly providing support to entire office
Providing support and maintaining company computer, printers, label printers, and server functionality
Working with users from all departments on their IT needs, actively communicating to insure users are satisfied and systems running at its top performance
Providing day to day support for polycom conferencing issues, wireless support, Microsoft office 2010, and proprietary software such as T4M, business objects, Aras, Autodesk, and maintaining computers for wheel manufacturing machines.
Using SCSM, SCCM, VMware and active directory to perform teh daily work load.
Supporting 400+ internal and external users via hands on, telephone and remote support
Reimaging PCs, laptops, performing maintenance for HP and Konica printers
Setting up new user workstations, supporting Fujitsu and Kodak scanners, VPN support, Creating Cisco hard phone profiles and extensions as well as softphones
Creating and disabling AD and Exchange accounts for new users and terminations
Creating accounts and granting FTP access, creating distribution and security groups, unlocking user accounts
Working very closely with Cisco admin, Network admin and Exchange admin
Able to manage all around halpdesk and desktop duties in a fast growing environment

Confidential

Desktop Support Specialist Level II

Responsibilities:

Providing level 2 desktop support to Internal and external clients and users.
Working closely with managers, network, exchange, and Cisco administrators to complete daily work orders in TrackIT system
Creating, modifying and disabling users and rights in Active Directory, Building, imaging, customizing, and joining Machines to domains such as Lenovo and Dell Desktops and laptops according to company and users needs
Installing, configuring and supporting proprietary software such as ANA, Premium and CPP.
Creating and modifying profiles for users in outlook exchange email as well as configuring outlook to synchronize with blackberry devices.
Maintaining, adding and removing user accounts on Blackberry Enterprise Server
Supporting Various Blackberry devices, AT&T and Verizon Air Cards, and setting up laptops to company wireless networks.
Managing and setting up users on Terminal servers to give access to internal and external users to remote desktop, folder permissions and application rights.
Managing Terminal Services Manager to disconnect and reconnect users with issues connecting to terminal server sessions. Also, managing TSS for traffic control.
Working with Cisco administrator to setup and configure Cisco IP phones through out teh company
Effectively completing emergency projects, severe 2 projects, manager requests and work orders.