Kronos Support Analyst Resume Pinehurst, NC - Hire IT People

OBJECTIVE:

Kronos Analyst role providing application and system configuration support for Kronos Workforce Central

SUMMARY:

7 years of experience supporting Kronos Workforce Central in healthcare, general office, transportation, and warehouse environments ranging from 3,000 to 50,000 employees.
4 years of experience providing Kronos support in a remote capacity.

SKILL:

Kronos Workforce Central(WFC) 6.1 & 6.3

Setup Data Manager(SDM)

Kronos 4500, InTouch,& Touch ID Terminals

Employment Terms, Pay Rules, Work Rules

Hyperfind Queries

Function Access Profiles

Record Retention Policies

MS SQL

Workforce Integration Manager(WIM)

Device Manager(WDM)

Accruals

Pay Code Distribution Tables, Zones, Overtimes

Organizational Maps

Labor Level Sets

EMPLOYMENT HISTORY:

Confidential, Pinehurst, NC

Kronos Support Analyst

Confidential, Bethlehem, PA

Kronos Support Analyst

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Kronos Support Analyst

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Systems Integration Analyst

Confidential, Virginia Beach, VA

Technical Consultant

Responsibilities:

Kronos day to day support
Investigate and resolve issues related to timecard calculations, interfaces, user accounts, scheduler configuration, and Kronos timeclocks
Assist users with issues related to Java
Process account security requests.
Investigate and resolve employee import errors
Kronos Configuration and System Maintenance and Development
Work with Human Resources and Payroll to convert business policies into technical specifications;
Implement Kronos at new facilities
Create and modify pay rules, work rules, accrual polices, holiday profiles, and associated building block
Setup new Kronos timeclocks and device configuration profiles in Device Manager
Maintained Organizational maps
Update WIM interfaces
Update Lookup tables
Install Service Packs and firmware updates
Review system configuration for optimal performance.
Configure Advance Scheduler for new departments
Create WIM interfaces to automate existing manual processes.
Create SQL queries to provide better data reporting over standard Kronos reports and to troubleshoot system issues.
Use Setup Data Manager to copy configurations from the development environment into the production environment