Customer Service Representative Resume Bellingham, Massachusetts - Hire IT People

SUMMARY:

Over seven years of experience in customer service, impeccable work ethic with strong skills and ability to be a team leader demonstrating importance of effective team work

SKILL:

Microsoft Word, Power Point, Excel, Outlook, SAP, Oracle, Order Processing, AS400, C4C ticketing, Manhattan Tracking, Excellent Communication via Phone, Email, and Chat, Data Entry, Detail Oriented, Active Learning and Problem Solving.

EXPERIENCE:

Customer Service Representative

Confidential, Bellingham, Massachusetts

Responsibilities:

Assisted customer via inbound calls with their orders, product information and delivery schedule.
Navigating through different systems, such as SAP, Manhattan tracking, NDCP s website to communicate accurate information back to customers.

Consumer Care Representative

Confidential, Providence, Rhode Island

Responsibilities:

Assisted Customer via inbound calls, email and chat; providing information about which products were best used, based upon the customer sporting interest and events.
Taking customer s orders from computer system Megento and entering the orders in SAP and Web synapse.
Followed up with all orders to provide customers and sales department with shipping details.
Assisted employees with any in office work needed.
Participated in meetings and with any updated information about product or company.

Consumer Care Representative

Confidential, Pawtucket, Rhode Island

Responsibilities:

Assisted Consumers via inbound calls, providing information about products, such as how the products are used, where to purchase products, and etc...
Kept records of consumer s interactions, recording details of inquiries.
Complaints and comments, as well as actions taken.
Used computer systems such as Oracle, AS400, United States Postal Services Click and Ship and other systems as Word, Excel, Outlook etc...

Customer Service Representative

Confidential, Pawtucket, Rhode Island

Responsibilities:

Receiving inbound calls from patients, businesses such as hospitals, clinics, hospice centers, pharmacies and others businesses, taking messages when clients were unable to accept calls providing basic information and obtaining basic information.
Relayed messages via outbound call, email, or faxing messages to the client.
As well as scheduled, canceled, and changed appointments.
Entering information in database and Participating in .

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Customer Service Representative Resume

Bellingham, MassachusettS

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