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Customer Service Representative Resume

4.00/5 (Submit Your Rating)

Glenview, IL

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SUMMARY

  • Computer User Support Specialist wif a gift for understanding the needs of both business and home
  • users. Versed in troubleshooting and desktop support on Windows, system.
  • Looking to bring a passion for creative solutions to vibrant technical support team.

TECHNICAL SKILLS

  • Microsoft Certified Professional (MCP)skilled troubleshooting, update, backup
  • CompTIA A+skilled windows xp,7,8,10, server 2008,2012r2
  • Microsoft officeskilled TCP/IP and WAN
  • Active Directory

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential, Glenview, IL

Responsibilities:

  • Managed wide variety of customer service and administrative tasks to resolve customer issues
  • quickly and efficiently.
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and
  • providing new product information.
  • Answered product questions wif up - to-date noledge of sales and store promotions.
  • Learned, referenced and applied product noledge information.
  • Provided an elevated customer experience.

Desktop Support Technician

Confidential

Responsibilities:

  • Installed software, modified and repaired hardware and resolved technical issues.
  • Used ticketing systems to manage and process actions taken.
  • Provided on-call support for critical issues.
  • Built and provided basic end-user troubleshooting and desktop support on Windows
  • Defined and documented technical best practices.
Confidential

ABC Consulting

Responsibilities:

  • Provided base level IT support to non-technical customer
  • Performs builds new and upgrade PCs
  • Basic printer troubleshooting
  • Basic network troubleshooting connectivity
  • followed up wif clients and ensure customer satisfaction

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