It Field Tech Resume
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PROFESSIONAL EXPERIENCE
Confidential
IT Field Tech
Responsibilities:
- Field Technician for Confidential
- Desktop support
- Support all IT products for PNC
- Install new PC equipment
- Troubleshoot all Hardware and software issues
- Support Printing, scanning and smart phones
- Trouble shoot network issues
- Manage relationship with end users
Confidential
IT Technician(Walmart)2
Responsibilities:
- Setup, configure, install and support all PC equipment and peripherals - Windows XP/7/8/10; Office Suite
- Assisted end users with software issues and hardware issues
- Isolated and repaired issues with computer hardware
- Trained employees to resolve program/software errors
- Set up networks for small businesses
- PC peripherals repair and troubleshooting
- Break/Fix support at component level
- Hardware, software, and networking troubleshooting and repair.
- Utilized skills and software to remove malicious software and viruses
- Manage and build relationships with C level executives
- Support Pomeroy and HP reps to increase MPS contract sales
- Identify new opportunities and developing strategies to increase Hardware and Software sales
- Develop relationships with OEM partners
- Join Pomeroy and HP reps on Client sales calls to identify opportunities, and close for assessments
Confidential
Responsibilities:
- Prospect named accounts in the given territory
- Identify key decisison makers and all opportunities within the accounts
- Update sales funnel and account plans for sales strategy
- Generate sales in target accounts
- Manage and Confidential sales in established accounts
Confidential
Responsibilities:
- Identify companies with large IT service solution requirements
- Create solutions to meet client’s needs
- Increase revenues by selling service solutions to CIO, VP and IS Director level
Confidential
IT Support
Responsibilities:
- Responsible for providing technical support to engineers, clients, and prospects. Managed a team of nine engineers in the Cincinnati, Dayton, and Northern Kentucky Areas.
- Partnering with sales executives delivering presentations and proposal development
- Provided technical support for Account Executives with clients, and prospects
- Supported and managed existing clients in Cincinnati, Dayton, and Northern Kentucky
- Provided technical support for a team of nine engineers
- Run reports to ensure SLA’s are made
Confidential, Cincinnati, Ohio
Sr. Technical Specialist
Responsibilities:
- Responsible for providing software and hardware support for major fortune 500 organizations in the tri-state area.
- Provided leadership and mentoring new engineers
- Project planning and implementation
- Hardware and Software support
- Troubleshoot issues with IT products
Confidential
Software Consultant
Responsibilities:
- Provided leadership to the service delivery team to assure quality implementations to Procter & Gamble organization.
- Provided software and hardware support for SEWP 3.1 configuration and installations
- Software applications or hardware issues resolution
- Forming relationships with all field management, customer contacts, and internal departments.
- Provided solutions to plan and deployment of networking requirements
Confidential, Oh
System Engineer
Responsibilities:
- Provided computer and printer installation support to General Electric.
- Configuration of Pc’s and Printers
- Provided technical support
- Order new and return defective hardware
- Ensured Customer Satisfaction
Confidential, Ky
IT Technician
Responsibilities:
- Responsible for building, imaging and deploying Servers, Computers, and Printers.
- Install necessary hardware
- Install operating systems Windows 3.1, and Windows 95 and Windows NT
- Test and configured Software
- Deployed Systems
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