Wireless Telecommunications Specialist Resume

SUMMARY:

To secure employment where I can contribute to the success of the company while using the talents I enjoy.
Advanced IT support for network operating systems (Microsoft Windows(all versions), Apple OS - X, Linux, Unix, and BSD)
Able to fix common errors that occur in software during normal usage
Skilled in removing malware, spyware, and viruses
Skilled in installing, removing, and maintaining software across all platforms
Expert user of MS Office applications including Access database development.
Expert at the complete removal of sensitive data from HDD and flash data storage devices
Advanced in the creation of redundant data backup and replication plans
Proficient in SharePoint administration
Proficient in HTML/CSS coding
Quick learner on new technology/applications
Excellent customer service
Advanced electronics repair

TECHNICAL SKILLS:

Microsoft Windows

System crashes

Boot loops

BSOD

Corrupted Win32

Corruption in the MBR

Virus/Malware/Spyware removal

System clean-up and Maintenance

Apple OS-X

Boot issues (POST beep and complete power on failure)

Grey screen on boot

Provided Virus/Malware/Spyware removal services, utilizing the following applications:

MalwareBytes

SUPERAntiSpyware

Avast

Vipre

AVG

Norton

PROFESSIONAL EXPERIENCE:

Wireless Telecommunications Specialist

Confidential

Responsibilities:

Work in a helpdesk environment, providing mobile device support for major corporations and government agencies
Proficient in troubleshooting many issues with Blackberry, Android, and Apple phones and tablets
Troubleshot MiFi, aircard, and cell phone devices
Administrator to 4 separate Blackberry Administration Servers for different clients
Created and edited client - based “playbooks” for call takers
Extensive use of all versions of Microsoft Office Suite tools, including Word, Excel, PowerPoint and Access
Created data trend worksheets to display fluctuations in call and ticket statistics
Assisted in configuration and troubleshooting of the Mitel VoIP system
Assisted IT department in basic troubleshooting of servers and workstations

IT Support Technician

Confidential

Responsibilities:

Provided remote, desk-side, and email support for clients
Supported Microsoft Windows 95 - 8.1 and Apple OS-X
Created data backup and recovery plans, educating on storage devices and cloud services
Performed data recovery services from failed storage mediums, utilizing the TestDisk application suite.
Performed system recovery services
Assisted in the building of computers, from the planning and purchasing stage to assembly of the hardware and software/driver installations.
Educated clients on safe web browsing practices

Customer Service Associate

Confidential

Responsibilities:

Customer Service Associate

Confidential

Responsibilities:

Assisted customers with regular and custom order purchases in the Paint and Home Décor departments
Cleaned, stocked, and straightened aisles and products