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Tech Support Analyst/programmer Resume

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Monett, MO

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SUMMARY:

Over 25 Years Experience

COMPUTER SKILLS:

Programming Languages: RPGII, RPGIII, RPG400, RPGIV ILE, RPG Freeform, CLLE

Good knowledge of: Native SQL, embedded SQL and AS400 Query. Some COBOL experience, Hawkeye Data Base Utility and DBU, SDA (Screen Design Aid), AS400 Interactive Debug UtilitiesPDM, SEU and RLU

Change Management Systems: Aldon and Turnover. Overall excellent knowledge on the AS400/ISeries computer platforms. AS400 Manufacturing, Wholesale/Retail, Financials business Model Software applications, School District Management Systems.State and Local Government Record Keeping Systems, such as Land Indexing, UCC's, Courts and Judgments including the Governments Fee collection systems. Banking Software. MS Outlook and MS Office experience

MS Access: experience, Lotus Notes experience Windows 95/98, 2000, XP, Vista, Window7/8.

WORK EXPERIENCE:

Confidential, Monett, MO

TECH SUPPORT ANALYST/PROGRAMMER

Responsibilities:

  • Assist Customers who have Interface issues between the I series and third party vendors with Images and Transactions download/upload to Integrated File System (IFS). Debug/Update/Develop RPG ILE interface programs for custom requests.
  • Handle End of Day process Issues.
  • Solve programming/processing issues at various Data Centers
  • Configure New Installs and handle yearly Releases for company’s Software
  • Communicate with Customers to maintain an excellent Relationship.
  • Handle request from Level I support team for help in resolving Reporting and Interface problems on an ongoing basis.

PC SUPPORT TECHNICIAN

Confidential, Dickson City, PA

Responsibilities:

  • Assist Customers who have PC Hardware and Software issues and upgrades
  • Configure PC, Laptops for optimal performance in Windows XP, Vista and Window7
  • Provide ongoing support to users resolving issues regarding Network and Security
  • Provide ongoing Help Desk Support to Clients

SYSTEMS ANALYST/PROGRAMMER

Confidential, Clarks Summit, PA

Responsibilities:

  • Analyzing and Programming new modules interfaced with ERP LX and BPCS 6.4
  • Manufacturing Software in RPGIV + SQL, enhance Functionalities .
  • Business Process Analysis & Improvements
  • Application Design, Development, and Implementation
  • Project Management, Coordination, and Facilitation
  • Systems Application Support

APPLICATION DEVELOPMENT SENIOR SPECIALIST

Confidential, Syracuse, NY

Responsibilities:

  • Business Analyst, Maintenance, Coding, Conversions and Programming new State and Local Government Record Keeping modules .
  • Help Desk assistance for PC Hardware and Software and IT issues
  • Extensive use of the Aldon and Turnover Change Management Systems.
  • Analyzing, coding and maintenance of Software at Client Sites on AS400 Computers in the Retail, Wholesale, Point of Sale, Inventory, Financials and JD Edwards applications, Manufacturing Software MAPICS and BPCS.

PROGRAMMER/ANALYST

Confidential, Dallas, PA

Responsibilities:

  • Maintenance and Trouble shooting (Help Desk) for this Company's Confidential .
  • Responsible for design and coding of enhancement software modules on an AS400 Computer using the RPG400 programming language.

Confidential, Scranton, PA

Business Consultant, programmer Analyst

Responsibilities:

  • Consulting, Design and Analysis for the IBM Midrange Computer Systems.
  • Responsible for installation and configuration of new and existing Hardware and Software
  • Software support.
  • IBM Software: MAPICS, DMAS, CMAS and BPCS.

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