SELF-EMPLOYED IT CONSULTANT Resume Cleves, OH - Hire IT People

SUMMARY

IT Management experience in multi - platform environments. IT Subject Matter Expert as it relates to ITIL best practices in Information Technology.
Developed and managed Change Control processes and procedures while chairing the CAB and overseeing quality and governance through analytics and reporting.
Established strategic vision and solution opportunities with C-level senior management leadership.
Excellent communications and interpersonal skills with a high level of integrity and personal ethics.
Results-Oriented and People-Oriented style of Management. Managed Supervisors and others in support of ITIL processes.
Recommended appropriate automation and process technology support in an ITIL environment.

Areas of Expertise

TECHNICAL SKILLS

Hardware: Basic computer hardware, cabling, mainframes, printers; knowledge of Cisco routers/switches

MF Software: IBM OS/390, MVS, VSE/VM, OS/390JCL, OS/390 IBM Utilities, CICS, VTAM, IBM tape drives, EMC storage, BIM automated scheduler, CA-7,11

Software: MS Office Suite, MS Project, Visio; knowledge of Adobe, Lotus Notes, MS Excel

Networking: TCP/IP v4

Operating Systems: Windows 7

PROFESSIONAL EXPERIENCE

SELF-EMPLOYED IT CONSULTANT

Confidential - Cleves, OH

Responsibilities:

Actively consulting on IT Services and Infrastructure. (ITIL, Change Control, Incident Management, Data Centers, IT Procurement, Asset Management, Help Desk, Disaster Recovery, etc.)

IT SUPERVISOR

Confidential - Mason, OH

Responsibilities:

COMMAND CENTER SPECIALIST

Confidential - Cincinnati, OH

Responsibilities:

Built partnership with team responsible for technical support and service restoration.

IT COMPUTER OPERATIONS MANAGER

Confidential - Cincinnati, OH

Responsibilities:

Developed contract negotiations with new vendors that lowered IT expenses by $100,000 annually.
Created, justified and implemented an IT Quality Assurance group that improved first time accuracy of system implementation and change by 50%.
Negotiated, justified and installed new hardware/software and infrastructure improvements that increased productivity by 60% and reduced costs by 40% annually.
Researched a cost effective operation by reviewing billing and lease agreements and correcting invoice errors. Prepared numerous RFP and RFQ bidding processes, under budget.
Won the automation initiative by justifying, researching, negotiating, and installing automated software that eliminated costly OT and reduced nightly pay rates by 35% annually.
Established ITIL best practices(service lifecycle, strategy, design, operation)
Represent as the primary expert for audits.

DATA CENTER MANAGER

Confidential - Cincinnati, OH

Responsibilities:

Accomplished the consolidation of smaller Data Centers into one primary Center.
Successfully planned for and de-installed/re-installed equipment during Data Center relocation to another city.
Created the initiative to establish Change Management processes and procedures and CAB.
Established Change Control Management function of enhancements for continual service improvement.
Identified points of integration with other processes.
Established ITIL best practices.

COMPUTER OPERATIONS SUPPORT SUPERVISOR

Confidential - Cincinnati, OH

Responsibilities:

Successfully directed an in-house hardware maintenance project that saved the hospital $500,000 annually.
Created, installed and established a nursing home telecommunication network of remote locations and Service Desk.