End user support / system analyst Resume System Analyst - Hire IT People

SUMMARY:

End user support / system analyst
Experience in supporting and managing VIP and executive users (Customer handling skills)
Configuring and troubleshooting Outlook/O365 client side issues
Knowledge in client backup technologies (window backup, Symantec backup etc.)
Knowledge of Client Antivirus technologies
Experience in setting up and supporting video conference meetings
Basic ITIL process knowledge - Incident management, service management, Asset management
Experience in setting up desk side phone extensions and voice mail
Knowledge and experience of client encryption technologies example Sophos, bit locker etc.

TECHNICAL/FUNCTIONAL SKILLS:

EUC - Desktop / Laptop Support, EUC technology skills, VIP user support, Good communication skills

PROFESSIONAL EXPERIENCE:

Confidential

System Analyst

Responsibilities:

Understanding & troubleshoot of client operating system technologies (Win7 or higher)
Knowledge and hands on experience in Laptop and desktop Image deployment
Experience in supporting and managing VIP and executive users (Customer handling skills)
Configuring and troubleshooting Outlook/O365 client side issues
Knowledge in client backup technologies (window backup, Symantec backup etc.)
Knowledge of Client Antivirus technologies
Experience in setting up and supporting video conference meetings
Basic ITIL process knowledge - Incident management, service management, Asset management
Experience in setting up desk side phone extensions and voice mail
Knowledge and experience of client encryption technologies example Sophos, bit locker etc.
Troubleshooting wired & wireless client network connectivity issues, VPN connectivity issues