Public Content Moderator Resume Menlo Park, CA - Hire IT People

PROFESSIONAL SUMMARY:

Exceptional Customer Service Representative motivated to maintain customer satisfaction and contributing to company success.
Proven ability to establish exemplary rapport with customers while trouble shooting.
Energetic and results - driven with an abundance of experience and successful track record of conferring with customers by telephone, chat, email and in-person.
Excellent Customer Service, Retention and Soft Collection Skills Strong Data Entry
Experienced in Market Research and Compliance Superior Salesmanship Hospitality Advanced Tech Support, Help Desk

TECHNICAL SKILLS:

Software Skills: Salesforce, MS Word, Excel, Outlook, As400, CRM, Hogan, Service View, Smart Intranet, Pyics

EMPLOYMENT BACKGROUND:

Confidential, Menlo Park, CA

Public Content Moderator

Responsibilities:

Job duties include online monitoring of live videos.
Assessing, analyzing, and resolving complicated issues with varying degrees of ambiguity.
Ensuring that users are following company policy.
Reinforcing guidelines that pertain to the Product Data Integrity Team while upholding data security guidelines.
Utilizing various software programs while problem solving.

Confidential, South San Francisco, CA

Customer Service

Responsibilities:

Job duties included temporary service industry staffing for retail, hospitality, and IT events.
Job duties included but were not limited to data entry, bookkeeping, assessing guest reservations and compliance operations

Confidential, San Francisco, CA

Tech Support

Responsibilities:

Responsible for answering customer technical, billing and support calls.
Utilized Social Media platforms such as Twitter, Confidential, and Confidential, to connect businesses with their customers.
Provided technical support to business in order to develop a lucrative social strategy.

Confidential, San Francisco, CA

Customer Service

Responsibilities:

Responsible for inbound calls concerning consumer accounts.
Job duties included problem solving while multi-tasking, processing credit card transactions along with tech support for the company based website.
Additional job requirements consisted of maintaining a company quota in a high paced work environment with a call volume that ranged from calls per day.

Confidential, Mountain View, CA

Customer Relations

Responsibilities:

Responsible for facilitating problem solving between merchants and consumers.
Job duties included corresponding with customers and merchants via email, assisting customers with issues such as refund processing, returns, complaints, and general feedback.
High paced workload that utilized multi-tasking skills from multiple screens.
Ensured that all merchants were in compliance with company policies when onboarding.
Maintained case management through queue work flow.

Confidential, San Francisco, CA

Ticket Counter Agent

Responsibilities:

Responsible for passenger movement for optimal queue management.
Checking in ticketed passengers, as well as sale of new reservations.
Ensuring that all passengers are in compliance with TSA and Government regulations.
Miscellaneous duties as assigned.
Required to lift up to 70lbs.
Also responsible for baggage handling.
Received numerous thank you letters and customer service commendations from Senior Vice President of Human Resources

Confidential, San Francisco, CA

Direct Banking Agent

Responsibilities:

Responsible for inbound and outbound calls concerning inquiries on wholesale accounts.
Job duties included check verification, processing stop payments releases and request as well as assisting with customer account inquiry
Ranked as one of the best in department

Confidential, Irving, TX

Account Maintenance

Responsibilities:

Responsible for outbound and inbound calls consisting of debt recovery while providing immaculate customer service.
Also utilized multiple correspondence methods such as email and fax.
High paced work environment averaged 160 contacts per day while working from multiple screens.

Confidential, Irving, TX

Customer Service Representative

Responsibilities:

Responsible for assisting customers with issues such as; technical support on web site, billing, corresponding with current account holders and prospective customers via email, tips and advice as well as coaching, retention and sales
Received numerous certificates for retention saves and work productivity
Ranked in top five for customer care department consistently
Maintained status quo of 80 plus contacts a day

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Public Content Moderator Resume

Menlo Park, CA

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