Client Technical Specialist Resume Portland, OR - Hire IT People

SUMMARY:

Client - focused IT professional driving sales and customer satisfaction targets by working closely with sales teams in demonstrating optimal technical product / service solutions that meet client business requirements. Known for achieving award-winning results and selected to participate in high-visibility technical / sales training programs. Knowledgeable in all facets of large-scale enterprise computing across manufacturing, retail, financial, distribution, and healthcare. Experience in cultivating strong client relationships and delivering large-scale implementation projects in Unix environments on time and to client specification.

EXPERTISE IN:

TECHNICAL SKILLS:

Languages: perl, csh, ksh, bash, c, HTML

Platforms: AIX, Linux, PowerVM, HMC, WPAR

Applications: SAP, SAP Hana, Epic, Catia, PeopleSoft

Databases: Oracle, DB2, Caché, Opensource Databases

Tools: PowerVC, NIM, nmon, LPM, PowerHA, SSP, SMIT, LVM, TCP/IP

Servers: POWER8 and earlier, PureSystems, SUN, DEC, RS/6000

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Client Technical Specialist

Responsibilities:

Provided comprehensive pre-sales technical support for a wide range of customers.
Traveled onsite to understand client requirements and recommend products and services.
Increased sales of new technology by working closely with sales, product development, and customer management stakeholders, facilitating lunch-and-learn meetings, gathering customer requirements, and promoting new technology as optimal solutions.
Led proof of concept / proof of technology projects by demonstrating new technologies for customers, promoting features and enhancements, and driving new sales.
Increased performance 10-fold and saved millions of dollars annually in fraud loss by leading proof of concept fraud detection project for a large telecom company.
Drove customer satisfaction targets by liaising with customer stakeholders and internal teams in performing root cause, identifying resolutions, and minimizing downtime to customer work flow.

Confidential

Senior IT Specialist / Architect

Responsibilities:

Managed a wide range of projects to install and upgrade Confidential technology for customers.
Delivered multiple projects concurrently by working with customers and internal teams through lifecycle management to ensure customer requirements and deadlines were consistently met.
Ensured customer satisfaction by troubleshooting and resolving simple to complex issues to minimize disruptions, recommending feature enhancements, and communicating progress / change to key stakeholders regularly.
Selected to take part in Confidential ’s Accelerated IT Architect training program, an intense 12-month curriculum designed to increase Architect population within Confidential .
Delivered large data warehouse implementation project for JCPenney, a 40-terabyte environment based on AIX, PowerHA, and DB2 EEE on time and to customer specification by serving as Data Administrator within large cross-functional team on one of the largest implementations at that point.

Confidential, Portland, OR

Senior Systems Programmer

Responsibilities:

Implemented and administered a distributed computing environment developed for Confidential engineers.
Led high-visibility migration project for engineering / design of Catia CAD environment to AIX workstations.
Integrated distributed filesystem and security (DCE/DFS), one of the first of a kind.

Confidential, Burlington, VT

Systems Programmer

Responsibilities:

Deployed and administered diverse operating systems and networks.
Managed campus Help Desk and provided consultative services.

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Client Technical Specialist Resume

Portland, OR

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