Cisco Tech/IT Support Tech Resume East Syracuse, NY - Hire IT People

SUMMARY:

Proven Success in Systems Optimization and Strategic IT Solutions
Accomplished IT Support Specialist level I/II/III/ with 14 years of experience managing IT infrastructures, proficient in windows servers 2008/2012/2012 R2, and Desktops running Win 7/10/Apple Mac OS X/MacOS, some Linux distros - Ubuntu, Fedora and Debian as well as iOS, Android and Microsoft phone platforms, networking - DHCP/DNS/TCIP-IP Topologies, routing, switches and Access Points.
Skilled customer and client services problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Develop IT roadmap for long/short term goals, resource plans, and budget requirements/reduce overhead cost; plan, lead, manage/managed IT services, and execute multiple complex projects in parallel while working under minimal guidance

HIGHLIGHTS OF IT SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, East Syracuse, NY

Cisco Tech/IT Support Tech

Responsibilities:

Hired as an on-call support for Cisco Tech/IT Support Tech to test/configure Cisco Switch/Routers, as well as setup and configure PCs, Dell branded laptops/Desktops; Data Center (PowerVault) Routing; test data throughput, reload IOS, backup, restore configurations, equipment onsite and create develop reports for Confidential .

Confidential, Pittsford, NY

IT Support Specialist

Responsibilities:

Managed Services clients, with over 400+ PCs; Servers; VMs environment combined. Provided support for Windows 7/10; Apple OS X; Server 2008/2012/2012 R2; as well as very little Linux platforms, expert proficient in Microsoft software - Outlook; Excel; Word; PowerPoint 2013/2016.
Experienced hardware such as Tablets, Laptops, Desktops, Smartphones; experienced managing backup projects for both PCs, Servers, smartphones, tablets as well as Virtual Machines - BDR (Backup Disaster and Recovery).
The following software used to accomplish backups: Unitrend-PHD, Altaro Backups, Storagecraft Shadowprotect, Datto, CloudBerry, and Barrucuda backups.
Also have excellent Forensics skills; Data Recovery; Synology NAS; Active Directory; Exchange; and Office 365.
Skilled networking OSI & TCP/IP Topology; setups and configure wireless Open-Mesh; PoE/PoE+ Switches, Sonicwall/Peplink/Cisco routers.
Assisted customers or clients with troubleshooting various managed IT infrastructure systems; VPN through 3rd party; answer-resolve client’s tickets; create and develop weekly/monthly reports; remote assistant software - TeamViewer; LogMeIn; ScreenConnect; and/or support onsite services; antivirus; malware expert analyst and clean up, as well as have strong knowledge of malware Cryptolocker/Wal, and rootkits.
Ability to multitask multiple clients in fast paced environment.

Obtaining other skills: Quickbooks Server/Client; Auto-CAD setup, Timerline, Forensics Data Recovery; Dell PowerVault Data Center

Confidential, Liverpool, NY

IT Support Specialist

Responsibilities:

Hired as a part-time Desktop computer support specialists offer technical support to managed clients or customer’s computers, associated networks and peripherals.
Setup; Installs Windows 7 PCs, troubleshoots client issues; perform remediation, hardware and software troubleshooting, networking equipment such as switches and storage - NAS.

Confidential, East Syracuse, NY

Cisco Tester/ IT Support

Responsibilities:

Hired as a full-time Cisco Tester and IT Support Specialist for large 300+ employee’s organization, testing variety of network and PC equipments: Dell PCs; Custom PCs; Cisco, Nortel, 3Com, HP, and Extreme network.
Setup, backup configurations, restore switch configurations from TFTP Server, factory reset routers to Cisco standard manufacturing settings; bypass forgotten passwords (out of box experience).
Provide special configurations per client’s request, RIP; RIPv2; VLAN; LAN; WAN.

Confidential, East Syracuse, NY

IT Support Specialist

Responsibilities:

Hired as a full-time IT Support Specialist in providing Desktop; PC; Computer Support Specialists offer technical support to employees or customers for computers, associated networks and peripherals.
Installs, troubleshoots and repairs personal computers, laptops, networking equipment such as switches and servers, software and connectors.
Windows 2000; XP; VISTA. Server 2003; Storage Backups, OS Deployment - Alteris Deployment.