Lead MSA Resume

Objective

To secure employment as Vice President of Long Term Care and Product Development with Confidential Corporation.

TECHNICAL SKILLS

Management: Lead MSA Phoenix VA (Contractor) responsible for staff assigned as MSAs throughout the Specialty Care Clinics. Instrumental in managing employees, tracking consults, making appointments, troubleshooting complex clinical incidents related to patient access, deescalating high stress situations with patients, maintaining accuracy of records related to patient care, and coordinating workflow processes assigned by supervisors of clinics.

Communication: Skilled at negotiation and work delivery processes to diverse pool of employees with various degrees of training and understanding. Expert speaker and responsible for disseminating daily work projects for MSAs within the Phoenix VA. Expert in Microsoft Office Suite, CPRS, VISTA, VET Links, and ICB operations.

Leadership: Expert at leading MSAs in processes related to scheduling, coordinating recall reminders, alerts, consults, and in the sustainment of thousands of specialty care consults throughout the Phoenix VA that impacts over 50K Veterans health care access. Instrumental in managing day to day operations in 7 specialty clinics.

PROFESSIONAL EXPERIENCE

Lead MSA

Confidential

Responsibilities:

Manage MSAs within the specialty care clinics of the Phoenix VA. Maintain time keeping, assign work, and correct deficiencies related to scheduling operations.

Certified Nursing assistant

Confidential

Responsibilities:

Responsible for patient charting, admit/discharge of patients, provide medical support to hospice patients, and coordinating medical care for inpatients.

Certified Nursing assistant

Confidential

Responsibilities:

Responsible for patient charting, admit/discharge of patients, provide medical support to hospice patients, and coordinating medical care for inpatients.

MEDICAL ASSISTANT EXTERNSHIP

Confidential

Responsibilities:

Front and back office experience in a Family Practice. Experienced the flow of fast paced clinical setting while assisting providers in medical procedures.
Also performed administrative duties to ensure patients’ health care needs were being met.

Certified Nursing assistant

Confidential

Responsibilities:

On the job training for certified nursing assistant training. Learning to work with and support patient medical needs.
Providing customer service to patients within a clinical setting, and insuring that medical support was provided in an efficient and timely manner.

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