Technology Operations Intern Resume Tysons Corner, VA - Hire IT People

TECHNICAL SKILLS

Languages: English, Creole.

Software: Microsoft Office 365 pro plus; Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7, 8, and 10; Norton Ghost; DUO Security; VM (Parallels); CISCO (Click to call, IP Soft Phone); Skype for business/ Lync; Exchange 2015; Microsoft Remote Desktop; SCCP; SEP;VPN (Global Protect); Webmail; installing drivers; basic HTML, blogs, and wikis; basic understanding of database and SQL; iOS, Android, and Blackberry OS

Hardware: Apple (MacBook, Mac Mini, iMac); Cisco IT Essentials (PC software and hardware); Confidential desktops & laptops; Confidential desktops & laptops; Confidential ThinkPad laptops; Kinkos Printer; Confidential printers; general computer builds and repairs; hardware installations and swaps; BlackBerry, iPhone, and Android configuration; Audio, Video conferencing, and Projectors Setup

Networking: DHCP; running cables; troubleshooting connections; activating ports; basic router configuration; switches; Wi - Fi router

Support: Helpdesk escalation and documentation on Axios Assyst, ServiceNow ticketing system, customer service support (Remotely, email, phone, and in person)

Certification(s): Microsoft Windows Vista, Microsoft Word 2007; Working towards Network+ certification

PROFESSIONAL EXPERIENCE

Confidential, Tysons Corner, VA

Technology Operations Intern

Responsibilities:

Image, deploy and troubleshoot MacBook, iMac, Mac Mini issues
Manages Procurement for Technology Operations
Image, deploy and troubleshoot Confidential, Confidential, Confidential, Confidential, Confidential pro Laptops and Desktops
Troubleshoot issues with Microsoft Office pro plus (Word, PowerPoint, Excel, Access, Outlook 2010, 2013 for windows, and 2016 for MacBook etc.)
Fix issues with conference and call rooms (WebEx connect, Lync, Jabber Video, Apple TV, etc.)
Install and troubleshoot issues with user’s programs (SQL Server, Salesforce, Global connect, Snagit, etc.
Assist end users using Active Directory, Service Now ticketing system, DUO Security, SCCM (System Center Configuration Management), Screen Sharing for MacBook, Lync screen sharing, Screen Connect, On Phone, etc.
Configure laptop and desktop and set up for new hires, travel employees, and remote employees
Familiar with UPS, and FedEx shipping processes

Confidential, Washington DC

Tier Two Desk Side Support Intern

Responsibilities:

Assists 5000 Windows 7/8, Windows Vista, and MAC users virtually and in person, which leads to the continuing increase in the firm’s production level
Assists at least 20 customers daily with installing and troubleshooting software applications, docking stations, replacing broken keyboards, mouse, desktop, and laptops, which enhances the clients production level
Creates and track tickets using Axios Assyst ticketing system
Reset and create new passwords for users, using Active Directory, which allows them to access their original accounts.
Assists visitors with connecting and navigating Citrix, which enables them to connect and share files on the firm’s network.
Set up and inspects 8-10 visitors offices daily, which includes imaging desktops and laptops, installing software and security updates, KVM switches, CISCO system phone, web cam, local and network printer, etc. for the comfortability of visitors.
Set up profiles for new temporary, contract, and permanent users, using firm’s procedure for laptop and desktop
Configure Blackberry, Android, and iOS phone devices using Mobilelron to connect devices to firm’s network, which enables customers to receive emails, and share files in the network

Confidential, Annandale, VA

Certified Nursing Assistant

Responsibilities:

Care for 15 residents daily with range of motions; document their daily movements and health; transfer to and from bed; feed, groom, and redirect residents, making them feel at home, cared for, and secure
Reports changes daily on 15 residents health, and behavior, which helps the nurses and doctors create perfect care plan for the residents

Confidential, Arlington, VA

Certified Nursing Assistant

Responsibilities:

Supports one resident daily with grooming, range of motion, housekeeping, shopping and other duties in order to care for and support his quality of life
Check and respond to at least 20 emails daily to ensure my client’s business runs accurately

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Technology Operations Intern Resume

Tysons Corner, VA

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