IT Support Associate Resume Boston, MA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

IT Support Associate

Responsibilities:

Provided support for day to day functions in IT, including PC maintenance, rebuilds, deployments, and WSUS.
Vendor management for cellular, printers, and VOIP. POS support as needed. Network troubleshooting of current and new cable runs.
Created documentation on each technology as needed.

Confidential, Waltham, MA2016

IT Associate

Responsibilities:

Completed project to reimage and redeploy laptops to transition from another helpdesk vendor to Confidential and Office 365.
Provided data backup and migration with USMT to newly imaged machines. Installed and tracked licensed software not previously managed or stored by IT.

Confidential, Boston, MA

Desktop Support Analyst

Responsibilities:

Provided Hardware/Software support for users in the greater Boston area from central site in Back Bay.
Took ownership of several standard operating procedure documents and services for client.
Provided hands - on support for mid-sized data center.
Facilitated server/basic network support to other client sites in Boston.

Confidential, Murrysville, PA

Desktop Support Technician

Responsibilities:

Provided remote/Depot PC support for remote sites and employees within the United States and Canada. Supported client machines running Microsoft Windows XP, Vista, 7. Managed and tracked machines via Microsoft Systems Management Server (SMS), Novell Zenworks Asset Management, Windows Management Instrumentation Console (WMIC), psexec and Bomgar Remote Support Software.
Stepped in as acting team lead. As acting team lead mitigated team issues and managed escalations. Ensured SLA compliance for each severity level. Guided team towards 100% update compliance. Maintained records of PC stock. Organized IT equipment recycling.