OBJECTIVE:

Looking for prospective career to use my talents for the development of the Organization and grow with the Organization

SUMMARY:

Experience in field of Desktop Support, System Administration in Windows and vMware with scripting knowledge and worked in onsite location Singapore for business needs to train, inspect, monitor, implement and deployment of the project and worked, interacted and supported clients like Chinese, Americans, Russians, Malaysians, Australians, Singaporeans and with interpersonal and communication skills.

TECHNICAL SKILLS:

Operating Systems: Windows 9x, Windows NT, Windows 2000, Windows XP, Vista, Windows 7 / Linux and Macintosh

Windows Server: Windows Server 2003 and 2008, Physical Server building, Troubleshooting in physical server, DELL, HP and IBM

Virtualization vMware 5.0: Email clients

Outlook express, Outlook 2007,10, Eduarpro: Scripts

Batch, Powershell, Powercli, vbscript, WMI: Secondary Skill

Web Server: Microsoft IIS, Apache Tomcat, Java Web Server

RDBMS: Oracle

Programming Language’s: C, C++, Java, VC++

Server side: ASP,JSP, Servlets

Internet Technologies: HTML, CSS, JavaScript, VBScript

Editors: Eclipse, NetBeans

Multimedia: Photoshop, Flash, Dre Dream weaver, Flash, Photoshop

Hardware: Assembling, Troubleshooting, Servicing

PROFESSIONAL EXPERIENCE:

Confidential

Senior Specialist

Responsibilities:

• Providing support for US customers in Windows Server and vMware
• Physical Server building and Virtual server building
• Write script in powershell, powercli, vbscript and DOS(Batch script) for automation of day to day tasks
• Installation and configuring of ESX Servers, vSphere Client and vCenter Server
• Implementation of VDI
• Creating the datastore for storing VMs and data
• Deploy Virtual Machines and use Clones, Snapshots, templates, Resource pools
• Health Check for VMs and ESX host
• Present / Assign LUN to esx host
• Configure HA, DRS, Backups and vMotion
• P2V and V2V conversion
• Installing, Configuring and troubleshooting NLB and Microsoft Cluster
• Configure RAID for physical server building
• Configure NLB
• Manage the print server and troubleshoot issues
• Monitoring server using HP Openview
• Provide technical support to development team
• Handling issues in Enterprise class Rack and Blade Server servers (HP, IBM & DELL)
• Releasing ip's from QIP
• Troubleshooting DFS
• Resolving C system drive space issues, Memory issues, Processor issues
• Deploy software's in the servers using WDS
• Customization of Windows 8
• Configuring openfiler
• Perform Windows Patching and Performance tuning
• Provide 2nd level support for client and collaboration services like Exchange, Active Directory, Office, Client PCs, SharePoint based on severity and SLA
• Working on SEP to add rules and update the SEP
• Coordinate with NetBackup team for issues
• Working on IIS to resolve issues to Application team
• Handling tickets through ITIL Process
• Support corporate client services like end - user software packaging and machine imaging deployment, antivirus endpoint protection.
• Evaluate and implement state-of-the-art end-user hardware
• Communicate with 3rd Party service providers to resolve incidents
• Join in bridge and coordinate, communicate and support technical issues on call basis

Confidential

Customer Support Professional

Responsibilities:

• Handling calls from US and Russian Clients to resolving issues by taking the control of the computer
• Configuring and Maintain the VMware VCentre and ESXi host
• Implementing new ESXi host based on Requirement
• Installation and configuration of windows 2003 & 2008 server in Virtual environments
• Installing and Maintaining Web Servers
• User administration (setup and maintaining account)
• Maintaining Windows Servers / Database Servers
• Configure and manage print server
• Verify that peripherals are working properly
• Quickly arrange repair for server hardware in occasion of hardware failure
• Install and Configure IIS Server, HTTP, FTP -DFS Service Environments
• Monitor system performance & Create file systems
• Setup security policies for users.
• Allocating system storage and planning future storage requirements for the database system
• Testing, installing, and configuring new and existing hardware and software for servers and small systems
• Solving any kind of software related issues in Windows 7,Vista and XP
• Installing all kinds of software which is needed
• Performing System health checkup and solving registry errors
• Data Recovery in all windows platforms and performing Third party Backup’s, Windows Backups and restoring data’s
• Password recovery for all Windows OS's
• Configuring and troubleshooting any kind router problems
• Troubleshooting ISP related problems
• Troubleshooting BSOD’s and resolving BSOD’s
• Solving spyware and virus problems including removal of rootkit viruses
• Solving driver conflicts
• Configuring Outlook Express, Ms Outlook, Windows Live mail
• Tuning system performance and solving slow performance issues
• Installing and Configuring Linux servers
• Performed Floor Support
• Work as part of a team and provide 7x24 support and on call support
• Perform general technical trouble shooting and give consultation to development teams
• Received Sitel star award for best performance

Confidential

Support Engineer

Responsibilities:

• Reporting to the management in weekly basis about average call handling time and Customer Satisfaction Scores
• Administering a multi-domain / Active-Directory server environment, over a wide area TCP/IP based network
• Install/ Support/ Maintain/ Trouble - shoot various IT Hardware ( Desktop, Server, Laptop,Printers, Peripherals)
• Assist with support and hands on activities of network and server infrastructure
• Facilitate the timely distribution of departmental information, process and procedures
• Ensuring availability of virtualization hosting services for business critical systems such as e-mail, active directory, firewalls, and anti-virus systems
• Troubleshoot of Operating system Win98/2000/XP/Vista/Win 7
• Installing and Configuring Linux servers
• Perform OS level Trouble Shooting and Server Administration
• Configure Email Clients
• Assisting the team members for technical issues
• Updating the OS with latest patches
• Setting up inbound and outbound rules in Norton
• Installing Domain Controller and configuring user accounts
• Sharing new resolution to the team members
• Troubleshooting and Configuring Routers
• Troubleshooting Internet connectivity Issues for Windows XP, ME and Windows 2000
• Configuring wireless network connection for Windows 98, XP, ME, Windows 2000 and Mac OS
• Troubleshooting network connectivity issues in Mac Operating System
• Configuring Gaming Adapters with the Routers
• Configuring routers with wired computer and wireless computers
• Configuring Xbox, PS3 with the routers
• Troubleshooting ISP related issues
• Configuring Access points and Range extenders
• Assist US, Australian and Russians Customers over the call to resolve issues
• Reporting to the manger in Customer satisfaction scores
• Troubleshooting and resolving Windows XP issues
• Troubleshooting and resolving Internet Explorer issues by using the remote tool
• Installing flash player and configuring IE for displaying flash related contents
• Assisting the team members for technical issues
• Troubleshooting ISP related issues
• Solving any kind of XP and Internet explorer issues