OBJECTIVES

• To provide unparalled Health Services in a strategic yet seamless environment; with special attention to organizational growth, clients’ satisfaction and behavioral changes as the platform to deconstruct care coordination.

SUMMARY

• Performance - driven professional. Skilled in personnel and project management with administrative criterion as a focus. Articulate public speaker, trainer and employees development facilitator.
• Ensures the consistent and effective execution of key systems and processes that make effective use of organizational resources. Leads a team or unit to enhance product and or services quality.
• Create a work environment in which employees develop job ownership. Build strategies alliance and partnership within the organization to collaboratively execute business strategies.
• Create an environment in which products and processes are designed to ensure customer satisfaction; effectively incorporates customer perspectives in all business activities.
• Accomplished planner, Safety Inspector with a broad scope of understanding in DSM-V nomenclature; Baker Act Law and criteria, and DCF Program Standards and Administrative Code
• Leader, who is the catalyst for organizational management, advancing, and maximizing operational efficiency, and enhancing organizational performance.
• Facilitated a community-based therapeutic program for children and young adult, birth to 20 years old; with various disabilities.

PROFESSIONAL EXPERIENCE

Director of Nursing

Confidential, Kissimmee, Fl

Responsibilities:

• Directed the operations of the Adult and Children Crisis Stabilization Units
• Supervised information synthesis, business management, planning, and human resource management
• Manages direct reports including hiring/firing, evaluating, staffing, approve Time cards.
• Trains and provides professional growth and development to staff. Provides training, coaching, counseling and mediation to ensure staff works effectively and efficiently. Establishes, manages, and constantly evaluates staffing levels, assignments, skills, learning needs, and deployment.
• Ensures compliance with CARF/Federal and State requirements and professional standards for healthcare providers, utilization review/utilization management, discharge planning/care coordination, and transitions of care through policy and procedure development, implementation, and monitoring.
• Communicates as a role model for the organization’s Service Standards in performance of duties and interaction with patients, families, staff, and all disciplines
• Assists Administrative Team in designing, implementing, and maintaining efficient systems and processes which promote departmental efficiency, productivity, and assure compliance with regulatory standards; controls work operations by establishing and implementing objectives, practices, and methods.
• Assesses and regulates staff compliance with the organization’s high standards for exemplary customer service and communication; promptly investigates problems/complaints and resolves when possible.
• Monitors reports, unusual incidents, patterns, and processes within the department, and recommends changes and improvements.
• Fosters an exceptional teamwork environment with nursing teams and interdisciplinary colleagues; coaches staff in building strong team dynamics.
• Meets monthly with staff to share plans and ideas, and to insure employees across the department receive consistently clear information, direction, and assistance.
• Participates in development and implementation of appropriate patient/family education material pertinent to population served; participates in development of quality indicators and analysis of such indicators per departmental quality & performance improvement plan; identifies and implements strategies to support the organization and departmental missions and priorities, uses evidence-based practice to initiate change and to drive improvement strategies
• Assists team members to establish effective collaborative relationships with representatives of external health care agencies in ways that contribute to these providers’ development of an enhanced image of our organization and health systems.
• Manages financial, material and human resources to meet budgetary goals; while responding effectively to necessary program changes and altered staffing levels. Maintain schedules and utilizes staff with flexibility so that the workloads are equitably distributed and productivity goals are met
• Provides positive communication skills in establishing and fostering professional working relationships and uses consistent positive communication skills when offering assistance or making suggestions.
• Monitors, controls, and evaluates the quality and quantity of the staff effectiveness and work products; recruits, orients, coaches, develop, supervise, and evaluates direct reports that contribute to staff retention within the department. Assists all employees enhance and maximize skills necessary for great performance.

Registered Nurse

Confidential, Orlando, Fl

Responsibilities:

• Provided and facilitated information on eating disorders for clients and families
• Monitored for ‘re-feeding syndrome’, fluid and electrolytes imbalance, safety
• Monitored and maintained pain control, gastrointestinal discomfort, skin abnormalities

House Supervisor

Confidential, Orlando, FL

Responsibilities:

• Ensures compliance with JCAHO/Federal and State requirements and professional standards for healthcare providers, utilization review/utilization management, discharge planning/care coordination, and transitions of care through policy and procedure development, implementation, and monitoring
• Maintains admission guidelines according to criteria, policies and procedures
• Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
• Resolves patient/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Prepares admissions reports by collecting, analyzing, and summarizing data and trends.
• Promotes safety by following safety policies, procedures and regulations. Maintain organizational reputation by promoting confidentiality
• Knowledgeable on HIPAA and DCF regulations
• Acts as liaison between clients, families, and program staff during the admission process

Clinical Director

Confidential

Responsibilities:

• Identified and assess the medical, social and psychological needs of assigned geographical areas
• Developed Needs Assessment tools
• Developed, established, and implemented strategic plans to meet identified needs
• Developed and managed satellite primary health care facilities

Clinical Director

Confidential

Responsibilities:

• Managed the administrative duties of the St. Mary Project
• Conducted psychological, physical and health assessment
• Facilitated the development and implementation of therapeutic intervention
• Promoted the development of advocacy groups for persons with disabilities