Desktop Analyst Resume Indiana - Hire IT People

SUMMARY

As a Computer Support Professional, I have worked both in the business and education sectors, advancing consistently and maintaining steady progress in my knowledge of this ever - evolving field.
I am dedicated to providing an excellent experience for our customers and have a passion for connecting people to knowledge.

PROFESSIONAL EXPERIENCE

Confidential, Indiana

Desktop Analyst

Responsibilities:

Installs and maintains hardware, software, ‎and peripheral components of Windows based workstations including operating system, hardware drivers, and common office ‎automation software and many applications used in the research labs, classrooms, and out in the field
Maintains software and deploys packages via SCCM
Installs and maintains hardware, software, and peripheral components of Mac OSX based workstations including operating system, hardware drivers, managed software applications such as Munki, and common office automation software.
Uses Active Directory to manage user and computer accounts
Fixes issues with user and departmental data storage
Resolves network hardware failures (routers, switches, VPN appliances) and configuration problems
Works with faculty regarding software and hardware needs for research equipment
Works with users to compose SRMs for development of special project software
Documents support processes within the support desk and between departments
Creates and maintains internal documentation as well as knowledge base articles.
Works with the Support Team to communicate immediate break\fix needs as well as shaping processes to help us better serve in the future
Collaborates with the support team to provide documentation for internal use and for the public facing self-service Knowledge Base
Responsible for managing the growing computer procurement program
Assists with training new employees and managing students

Confidential, Indiana

Group Technical Associate

Responsibilities:

Created and managed databases using MS Access and Excel
Provided office and field staff with technical support regarding software, web, and hardware issues
Implemented new software products
Spearheaded project that reduced paper waste by 60% within 6 months
Created Knowledge Base for customers managing insurance data and billing software
Performed web training for Confidential Life Insurance online management tools

Confidential, Tennessee

Network/Desktop Support Tier II

Responsibilities:

Consulted with field services regarding server level break/fix
Supported OS X, MS-DOS, Windows 95, 2000, XP, and Windows Server 2003 platforms
Installation and support of desktop, laptop, tablet, peripherals and wireless devices
Responsible for networks & equipment twelve plants, performed break/fix and deployment

Confidential, Tennessee

IT Technician/Engineering Assistant

Responsibilities:

Supplied network and desktop support for FOX television affiliate
Configured and maintained network running Windows Server 2003
Responsible for IT department budget, future cost projections, and ordering equipment
Repaired and maintained television broadcasting transmitter to operate within FCC parameters
Trained incoming technical staff
Created internal knowledge base for the Operations Department