Information Security Analyst Resume

SUMMARY:

15 years experience in Production Support, Network Troubleshooting and Customer Service
Dynamic and Achieved Technical Analyst with outstanding success supporting: Active Directory Users and Groups, Outlook Express Client configuration, Exchange Server Enterprise, UNIX, NOC Skills and Tools
Skilled at high call volumes and SLA, and multiple team interaction (Conference Bridges)
TCP/IP, CISCO, Microsoft Pre - NT / NT O.S, DSL Technology (Telco-Side), Network Configuration,
Helpdesk Certified, Brainbench Certified Master Level
Desktop Support roles within enterprise(s)
Server Configuration and build sheets
Microsoft Office Suite

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential, AZ

Information Security Analyst

Responsibilities:

Call center environment which responds to telephone inquiries concerning support, processing, request procedures, or status of requests for information security and issues related to security access within teh enterprise
Support for data systems security problems
Maintain and track teh status of documents
Review of access requests for proper authorizations and produces reports to assist customers in reviewing accesses
Assisting in teh review of existing systems security issues and procedures
Maintain familiarity with bank procedures and policies. Use of systems such as, Top Secret, Unix, Tandem, Database, LAN, Email, Blackberry, Remote, Instant Messaging, and Mortgage, Financial, and Wholesale systems); including processing access requests

Confidential, Phoenix, AZ

Computer Network Technician

Responsibilities:

Campus technician, providing support for campus hardware and software. Repair Smart board issues and Projector issues
Perform onsite hardware troubleshooting for devices
Configure new images for devices in teh district

Confidential

me.T Administrator - Service Center

Responsibilities:

Inbound Technical support role for internal systems Laptops, Databases, VPN, Operating System, Unix, VMware
Troubleshoot inbound issues via Telephone and remote desktop sessions
Create Incident tickets and assign to appropriate teams
Connect users to bridge conferences.
Escalate via ticketing system (HPSM)
Light Linux commands for password resets
Resetting passwords in various systems (AS400, 3270, RUMBA, Active directory)
Provided support services for DBA's to make tickets to upper teams
Install Printers remotely, install software remotely and create registry fixes

Confidential

Tempe NOC - NOC Administrator

Responsibilities:

Monitor production uptime by responding timely to alerts and incident reports; to escalate to other teams when managing teh incident and driving it to resolution; to assist in teh triage and investigation of incidents by data gathering and providing more information on alerts and tickets.
Isolate and correct network service alerts.
Create trouble tickets and route to appropriate service owners.
Escalate via ticketing; network failures to appropriate teams and/or Telecom carriers for resolution.
Light Linux commands for querying internal databases for logs and running scripts.
Being teh core hub of communication and provide timely notifications and updates to incidents, maintenance and other critical and urgent information related to production uptime.
Efficient in Microsoft Office products including teh following: Excel, Word, Access, Outlook, and PowerPoint

Confidential

IronPort Engineer

Responsibilities:

Inbound Technical Support representative assisting IronPort users and administrators with configuration.
Troubleshoot email security issues with Network Administrators.
Configure Email Security Appliance (ESA).
Diagnose network problems with email routing through teh ESA
Perform Root Cause Analysis on teh ESA via Secure Tunnel
Maintain 95% customer satisfaction on all trouble tickets closed and surveyed by teh user