Help Desk Resume NJ - Hire IT People

SUMMARY

A+, N+, MCP certified professional with hands - on experience in IT & Technical support operations and expertise in hardware, software, applications and supporting users via phone\WebEx session, using other communication devices.
Experienced LAN technician expertise in utilizing Windows 2000/2003 Servers, XP, and Windows 7 operating systems
Strong experience in installing, configuring, maintaining hardware/software products, troubleshooting network connections, routing setup, and Windows network configurations.
Basic understanding of network switches/routers functions.
Understanding of network protocols and their functions, TCP/IP, UDP, Telnet, Traceroute, FTP, DNS, ARP
Skilled in troubleshooting Outlook and Office applications.
Windows W2000/2003 Servers, Windows XP, and Windows 7 operating systems
MS Office 2003/2007 (Outlook, Word, Power Point, Excel) and MS Visio 2003/2007
Software installation/upgrade and hardware upgrade/repair
Antivirus, data backup/restoration
Hard drives, monitors, printers, scanners
TCP/IP, UDP, Telnet, RDP, FTP, DNS, DHCP, ARP, Traceroute, Ping etc…
Remote Desktop, Webex, GoToMeeting
Network/Application Performance Testing (Packet Analyzers, WAN Emulators, Load Runner)

PROFESSIONAL EXPERIENCE

Confidential, NJ

Help Desk

Responsibilities:

Set up computer labs and classrooms for PARC tests.
Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
Install, repair and conduct preventive maintenance of personal computer by providing technical support.
Troubleshoot software and hardware failures and determine network problems. Configure PCs and laptops, problem ticket resolutions

Confidential, NJ

Help Desk

Responsibilities:

Set up computer labs and classrooms for PARC tests.
Install and test PARC test components
Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
Printer installation, basic printer maintenance. Troubleshooting printer related problems.
Install, repair and conduct preventive maintenance of personal computer by providing technical support.
Troubleshoot software and hardware failures and determine network problems.
Configure PCs and laptops, problem ticket resolutions

Confidential, NJ

Help Desk

Responsibilities:

Help Desk, phone, remote desktop support for Windows/Office applications
Computer setup, hardware upgrade and repair.
Printer installation, basic printer maintenance. Troubleshooting printer related problems.
Installing, upgrading and troubleshooting Windows systems (Windows XP, Windows 7).
Troubleshooting network connections, Windows network configurations.
Installing/upgrading and supporting MS Office 2003/2007 and other MS applications (Outlook, Word, Power Point, Excel and MS Visio 2003/2007)
Basic Active Directory administration (unlocking user accounts). Troubleshooting login problems.
Very Basic Exchange Server administration and troubleshooting Outlook 2003/2007 problems.

Confidential, Philadelphia, PA

Technical Support

Responsibilities:

Providing technical support for Confidential customers and users.
Installing, configuring and maintaining SHUNRA hardware/software products in various labs and network topologies.
Troubleshooting network connections and Windows network configurations.
Assembling and repairing SHUNRA hardware products (specialized computers/network devices).
Assembling and maintaining SHUNRA support test lab.
Installing and testing SHUNRA applications on all Windows systems.
Installing and running many different network/application performance testing tools: SHUNRA WAN Emulators, Load Runner, network Analyzers etc. Running basic tests and collecting data.
Upgrading and repairing computer hardware.
Installing/upgrading and supporting MS Office 2003/2007 and other MS applications (Outlook, Word, Power Point, Excel and MS Visio 2003/2007)

Confidential, Elizabeth, NJ

Help Desk/IT Tech

Responsibilities:

Provided technical support for all Couch USA locations/employees in New Jersey.
Responsible for installing and maintaining Windows servers, Windows workstations, printers.
Installing and supporting user applications.
Upgrading and repairing computer hardware.
Troubleshooting/resolving system and software related problems, over the phone or at location